--- description: Review of InGenius Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: InGenius | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [InGenius](/software/119710/ingenius) # InGenius Canonical: https://www.softwareadvice.co.uk/software/119710/ingenius Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/119710/ingenius?page=2) > Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer relationship management applications, allowing administrators to streamline all operations, from inbound or outbound calling to report generation within the existing business CRM. It includes a screen pop functionality, which automatically displays customer data on agents' screens before calls are answered. A click to dial module equips agents to click and call any number from within the CRM and maintain automated logs for managers to track progress on leads. Additionally, CRM Screen Transfer allows agents to improve productivity by ensuring all information captured by users is automatically transferred when calls are forwarded to subsequent agents. Ingenius facilitates integration with several third-party applications such as Microsoft Dynamics 365, Salesforce, ServiceNow, Twilio, Genesys, Cisco, Avaya and more. Pricing is available on request and support is extended via email and phone. > > Verdict: Rated **4.9/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 8 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Upland Software - **Location**: Austin, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Implementation and onboarding support included. Please contact InGenius for more information and a custom quote\! - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Activity Tracking - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Reporting - Call Routing - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Computer Telephony Integration - Contact Database ## Integrations (12 total) - Asterisk - Avaya Cloud Office - Avaya Experience Platform - Avaya UCaaS - Cisco Unified Communications Manager - GENESYS - MiContact Center Business - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Twilio - Twilio Flex ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Sales Enablement Software](https://www.softwareadvice.co.uk/directory/595/sales-enablement/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) ## Alternatives 1. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (989 reviews) 3. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1776 reviews) 5. [JustCall](https://www.softwareadvice.co.uk/software/75453/justcall) — 4.1/5 (224 reviews) ## Reviews ### "InGenius is such a helpful tool" — 5.0/5 > **Jacob** | *31 May 2019* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time\!) > > **Cons**: Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about. ----- ### "InGenius is one of the best software for Call Management." — 5.0/5 > **Verified Reviewer** | *6 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM. > > **Cons**: No never experienced any issue with InGenius. ----- ### "InGenius" — 5.0/5 > **Andrea** | *18 October 2022* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great. > > **Cons**: Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare . > > I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes . ----- ### "InGenius: A Reliable and Incredible Customer Service Solution" — 5.0/5 > **Giacomo** | *15 April 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: This customer service solution has been reliable since day one. InGenius is easy to implement. > > **Cons**: I do not dislike InGenius at all. InGenius is super amazing. ----- ### "InGenius - Productivity Boosting Tool" — 5.0/5 > **Ange** | *26 February 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction. > > **Cons**: I have nothing negative to say about our experience with InGenius. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/119710/ingenius?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/119710/ingenius) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data