About ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite. The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities. The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.
ChiroTouch Software - Symptom reporting
ChiroTouch Software - SOAP notes
ChiroTouch Software - Billing
ChiroTouch video
ChiroTouch Software - Symptom reporting - thumbnail
ChiroTouch Software - SOAP notes - thumbnail
ChiroTouch Software - Billing - thumbnail

ChiroTouch pricing

ChiroTouch does not have a free version. ChiroTouch paid version starts at US$259.00/month.

Starting Price:
US$259.00/month
Free Version:
No
Free trial:
N/A

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ChiroTouch Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 708 View all reviews
Chelsea L.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2018

Great Quality, Great Service

I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this.

Pros

the intuitive nature of all basic functions, ease of use and organization

Cons

One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production.

Dr. joseph D.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
1

4
Reviewed on 17/03/2020

Better than what we had, but not amazing.

We were moving from an EHR that was not working well for the clinic.

Pros

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Daniel F.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 14/12/2016

Be aware: They increase rates after purchase and customer service when you have a problem is...

I have used this program for years and loved it until they merged with Chirotouch. In the last month, this program has cost me patients and money. I will explain below.
For the last month, they program has been operating very slowly and many of the features do not function at all that we use in our office daily. Their support line said they're "in crisis mode" and had to hire an outside company to try to fix it. It would be nice to have some sort of ETA and to have the other issues I had looked at, but at this time all resources are being utilized for trying to fix the major problems making the entire thing incredibly slow.

The main thing that bothers me about this software is that after you pay the upfront cost, they have a monthly service contract. It was expensive, which I was fine with and was assured it was a price for life thing. Well, the salesman wasn't quite right on that. They apparently bumped that up in July this year. So, just be aware, that they will likely be upping that on you from time to time after purchasing.
The biggest problem I have with this company is their complete inability to get their billing done correctly. Initially, I gave them my autopay info and a month later I got an email stating they didn't have it. So I resubmitted it and they gave me a confirmation email that I would be billed. Long story short, 14 months later, I get an email that my account is past due (I figured it was because my card had recently been stolen/reissued). Nope. They messed up somehow and now I've got a bill for all the months they didn't charge me. Now if it were my business where I messed up like that, I would have written it off. However, they don't see it that way.

Regarding the software, there are several pros and cons. I will lay them out below:
Pros:
It can be fast when it's working properly.
There are macro settings for just about everything you need
It's easy to customize forms
Cons:
There are way too many drop downs resulting in a lot of clicks
The cloud system is very laggy on the poor internet and even on the fast internet you sit and wait for it to respond a lot.
It has to update a lot.
When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them.

Billing is very clunky and slow with too many pages to navigate and have to wait to load (again make sure you have Comcast and the highest speed on a fast computer; it helps, but it still sucks)
Adding staff is a pain because you have to have them do it on their side
You're limited to 2 providers unless you want to pay more for each additional provider, which sucks if you want your massage therapists to be able to do SOAP notes etc.
My biggest complaint software wise is the number of drop downs. If you do any amount of orthopedic testing, it takes forever to enter the information/results. There is a drop down bar for each exam where you select the result, and then have several lines where you have to enter info. You can't reset it to a default negative and just change the positive ones, so it is a huge hassle, plus there are no macro's to put positive results (ie. where the pain was etc...)

Pros

It can be fast when its working properly.
There are macro settings for just about everything you need
Its easy to customize forms

Cons

There are way too many drop downs resulting in a lot of clicks
The cloud system is very laggy on poor internet and even on fast internet you sit and wait for it to respond a lot.
It has to update a lot.
When there is an issue, customer support hold times are very long and not very helpful in the many times I've had to contact them.
They increase their subscription rates

Ed H.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/02/2021

CT has been a GREAT addition to the practice

I feel confident in the documentation that I produce now - compliance and speed have made me a very satisfied CT customer

Pros

The customization of my records has been great. I am able to document quickly and completely due to the robust nature of the program. The interface with the Scheduling / EHR / and billing has been a god-send, errors that used to occur have vanished since using CT.

Cons

Because the system is so loaded with features, it may be a little overwhelming for new users. Once you get on a few training calls, all those worries go away.

Kim M.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2019

Everything necessary wrapped in one package

Pros

I appreciated that the doctors notes, scheduling and billing were all tied together.

Cons

The text message reminder requires you to indicate the carrier. If it is incorrect, the patient will not always receive their reminder text.

Response from ChiroTouch Integrated Practice Solutions

Hi Dr. Miley, thanks for the review and glad the software is helping with your notes, scheduling and billing.

Replied 18/11/2019

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