--- description: Review of Vozy Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vozy | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Vozy](/software/117054/vozy) # Vozy Canonical: https://www.softwareadvice.co.uk/software/117054/vozy Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/117054/vozy?page=2) > Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatically detect clients' issues using natural language processing functionality (NLP) and provide suitable responses accordingly. Vozy allows organizations to automate transactions and streamline various sales processes including registrations and lead qualification. The chatbot retrieves data from previous customer interactions to provide personalized responses, improving clients' experience with the brand. Banks and financial institutions can also use Lili to conduct surveys, process payments, receive billing reminders and view balance information. Vozy enables businesses to facilitate integration with various third-party applications. Pricing is available on request and support is extended via FAQs, phone, documentation and other online measures. > > Verdict: Rated **4.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 7 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vozy - **Location**: Miami, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$200.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Vozy for enterprise pricing plans - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, United States, Uruguay ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Augmented Analytics - Automated Responses - Automatic Call Distribution - Automatic Transcription - Autoresponders - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting ## Integrations (11 total) - Agile CRM - Gmail - Google Workspace - HubSpot CRM - Meta for Business - Microsoft 365 - Pipedrive - Salesforce Sales Cloud - Slack - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Alternatives 1. [inconnect](https://www.softwareadvice.co.uk/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Gladly](https://www.softwareadvice.co.uk/software/168565/gladly) — 4.8/5 (139 reviews) 4. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) 5. [Inxide](https://www.softwareadvice.co.uk/software/325742/inx-app) — 4.6/5 (10 reviews) ## Reviews ### "Vozy" — 5.0/5 > **jairo** | *31 December 2018* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet. > > **Cons**: You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent. > > pbx in the cloud, more efficient, more comfortable. ----- ### "IA un aliado más" — 4.0/5 > **Rosbin** | *26 July 2023* | Fund-Raising | Recommendation rating: 10.0/10 > > **Pros**: La integración fue muy ágil, la administración y la ejecución de las estrategias muy practico y por último los costos vs la rentabilidad representa un gran impacto para la compañía. > > **Cons**: la predicción de contactabilidad es clave para brindar resultados más sólidos. > > Principalmente el problema es la cantidad de clientes vs el recurso humano, con Vozy podemos abarcar ese segmento que teníamos descubierto. ----- ### "Experiencia de uso de Vozy" — 4.0/5 > **Pablo** | *24 August 2023* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Nos permite procesar un gran volumen de trabajo con mucho menos recursos de los que se requerían previamente, la atención y el soporte muy oportuno. > > **Cons**: Ocasionalmente tenemos inconsistencia en a calidad de las llamadas, es recomendable llevar un control para verificar la calidad de estas, reportar al equipo de soporte para que hagan las calibraciones correspondientes. > > Usar el voice bot nos ha representado un importante ahorro operativo bastante considerable, manteniendo los mismos estándares de recuperación que teníamos cuando se realizaba la gestión por medio del call center. ----- ### "Lilly VoiceBot is the best partner for collection processes" — 5.0/5 > **Juan** | *29 June 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates. The configuration and learning process is simple and efficient. > > **Cons**: I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction. > > I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes. ----- ### "Excelente Servicio" — 4.0/5 > **Monica** | *15 August 2023* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: Me gusta la manera en que interactúa con los usuarios y la facilidad de uso. > > **Cons**: Todavía le falta mejor la voz, la voz más natural. > > Ha sido una experiencia muy agradable y una solución super eficiente para nosotros. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/117054/vozy?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/117054/vozy) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data