About JIRA Service Management











JIRA Service Management pricing
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$19.04/month.
Alternatives to JIRA Service Management
JIRA Service Management Reviews for UK Users
Feature rating

- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Best tool to manage requests and incidents
i am using Jira Service Management tool to manage requests and incidents. Jira Service Management tool automates manual tasks and streamlines workflows.
Pros
Jira Service Management tool really help IT teams, customer service teams to manage requests, incidents, problems, changes. It provides customer portal to submit requests and track status.
Cons
Pricing is a bit concern for businesses with limited budgets. Many of the advanced features (such as automation and asset management) require paid plans also limited support for mobile version.
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Efficient but Complex: A Robust Tool for Event Service Management
Overall, Jira Service Management is a powerful tool for organizing event service requests, offering strong customization and tracking, but it requires some learning to maximize its potential.
Pros
What I like most about Jira Service Management is its ability to streamline event service requests with customizable workflows, clear prioritization, and real-time status tracking.
Cons
What I liked least about Jira Service Management is its complexity for new users, which can make initial setup and navigation challenging without prior experience.
Alternatives Considered
monday.comReasons for Switching to JIRA Service Management
Jira works with more departments than Monday - especially the product team.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
On Prem Jira
Gets the job done, but often frustrating
Pros
Tracking tickets is pretty good.
Email updates are reliable and configurable
Cons
Poor search functionality
Most pages will not update when someone else changes something
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Jira can keep pace with any company!
JSM will take your company's organization in projects and IT requests to a new level! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between!
Pros
JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes.
Cons
Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Automate business process across multiple departments
Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve collaboration. Good to automate another business process from other departments like finance selling team or HR
Pros
It makes managing IT requests and incidents much more streamlined. The customizable workflows and automation features save a lot of time and help keep everything organized. We have digitalized many workflows across multiple departments not just IT
Cons
The learning curve can be a bit steep for new users, especially when setting up workflows. We went through too much trial and error to get some basic stuff done