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About RetailEdge
RetailEdge is an on-premise, retail POS solution designed for small and midsize businesses. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within a suite. It runs on both Windows operating systems.
RetaiEdge offers integration with e-commerce solutions such as Shopify and Modern Retail, so users can synchronize data between RetailEdge and their e-commerce solutions, giving them an accurate view of inventory stock and sales data.
RetailEdge offers multi-location retail, which allows users to manage customer data, inventory and transactions across different stores in one system. The solution also offers gift card management, which allows users to issue and redeem gift cards to customers.
RetailEdge offers loyalty program management, which allows users to roll out rewards programs targeted at customer retention. The solution also features a loyalty reward filter, which allows users to create rules for gift card redemption such as maximum allowed discount percentage, promotion codes and types of payments.
RetailEdge pricing
RetailEdge does not have a free version but does offer a free trial. RetailEdge paid version starts at US$495.00/one-time.
Starting Price:
US$495.00/one-time
Free Version:
No
Free trial:
Yes
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RetailEdge Reviews for UK Users
Feature rating
5 reviews of 177
View all reviews
Eric
- Industry: Retail
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 02/11/2017
We have been using RE since 2007 and have been very happy overall.
It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015.
More in depth reporting can be beneficial as well.
Pros
The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business.
I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.
Cons
I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen.
Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok"
We have trained ourself for the most part, but it would still be nice to have an alert.
Becci
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 05/04/2024
Retail Edge is Great!
Pros
The ease of use and support. The customer service is friendly and easy to understand and follow.
Cons
Wish the support was 24 hours. It would be nice to be able to call support at any hour, but we make it work by scheduling tech stuff early in the day since we are in the west.
Drennan
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/11/2024
We love Retail Edge!
We have been a customer for over 25 years and we have stayed this long because they are a very easy partner to work with! We have had no big issues with them and when we do have a change we need, they take care of it fast and are always willing to listen!
Pros
Great customer service, easy functions and always willing to update and make changes when needed!
Cons
We don’t really have any complaints! We have always had good customer service.
Jonathon
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
1
Reviewed on 05/01/2022
retail edge!
using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.
Pros
nothing at all , this is a waist of TIME and money.
Cons
I just have cons
time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory
if you have a small inventory business i.e. less than 500 items, this software is okay !!!
Response from High Meadow Business Solutions
Jonathon,
Thank you for letting us know about this. Your feedback helps us do better. We are sorry you had a frustrating experience. We understand the Gold Support plan may not be the right fit for everyone, so we removed you from the it and refunded you for the month of January.
We have reached out to you several times to set up a one-on-one remote training session with one of our sales staff. Please email us at [email protected] or give us a call. We hope to resolve these issues with you and meet your expectations.
-RetailEdge
Replied 07/02/2022
Amber
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 12/11/2024
RetailEdge Customer Service
The overall experience is great. There has never been a time where I have thought negatively about anyone at RetailEdge.
Pros
The Reps are very helpful and very easy to understand!
Cons
Maybe a little difficult to start out with something new if there are no videos to show exactly how to do things. Sometimes just learning from a text is hard
Response from High Meadow Business Solutions
Thank you Amber! We're glad to hear you've had a positive experience with our team. As part of our Support suite, we have a YouTube channel with video tutorials for different features of the program to help make things clearer. You can check it out here: https://www.youtube.com/@RetailEdgePOS
Replied 15/11/2024
