---
description: Review of Request Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Request Tracker | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [Request Tracker](/software/115380/request-tracker)

# Request Tracker

Canonical: https://www.softwareadvice.co.uk/software/115380/request-tracker

> Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and internal project tasks utilizing custom workflows, built-in dashboards, search functionalities and more. It enables team leaders to configure permission rights, set-up task priorities, track employee time and monitor ticket activity, whilst maintaining compliance with GDPR regulations.

Request Tracker's asset management tool enables staff members to search and track IT and facility assets based on department, name, ticket status and owner. It lets IT professionals create a centralized knowledge base to address frequently asked questions (FAQs) via research articles and canned responses. Additionally, the graphical lifecycle creator allows supervisors to create, manage and define actions and conditions to automate workflows.

Request Tracker comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It is available for free and on monthly subscriptions and support is extended via documentation, community forum, FAQ, live chat and other measures.

RT offers Cloud and on-premise deployments with operational and product support plans.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Best Practical Solutions

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Request Tracker also offer an on-premise option
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Calendar Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal

## Integrations (2 total)

- PagerDuty
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)
- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software)

## Alternatives

1. [Microsoft To Do](https://www.softwareadvice.co.uk/software/399482/wunderlist) — 4.6/5 (3063 reviews)
2. [Jira](https://www.softwareadvice.co.uk/software/4315/jira) — 4.4/5 (15312 reviews)
3. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5058 reviews)
4. [Trello](https://www.softwareadvice.co.uk/software/430585/trello) — 4.5/5 (23487 reviews)
5. [Asana](https://www.softwareadvice.co.uk/software/5576/asana) — 4.5/5 (13547 reviews)

## Reviews

### "RequestTracker review" — 5.0/5

> **Christopher** | *21 March 2025* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Extremely flexible and performant system
Good UI and very mature data structure
Well coded
> 
> **Cons**: Perl language for scrips is hard but Gen AI helps
> 
> Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base

-----

### "Très bon logiciel de ticketting" — 4.0/5

> **Loïc** | *27 March 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Avantages:
- OPEN SOUCE
- Gestion des projet
- Suivi des demandes
> 
> **Cons**: Inconvénients:
- La mise en place du SSO
> 
> Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique.
Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.

-----

### "Rt as servicedesk" — 4.0/5

> **Bart** | *25 October 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Free open source, linux, fullt customizable, good dashboards and integrations.
> 
> **Cons**: No integration with other tools as solarwinds or confluence so we changed to jira
> 
> We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/115380/request-tracker)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/issue-tracking/request-tracker-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/115380/request-tracker> |
| en-GB | <https://www.softwareadvice.co.uk/software/115380/request-tracker> |
| en-IE | <https://www.softwareadvice.ie/software/115380/request-tracker> |
| en-NZ | <https://www.softwareadvice.co.nz/software/115380/request-tracker> |

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