--- description: Review of Shiptheory Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shiptheory | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Supplier Relationship Management Software](/directory/248/supplier-relationship-management-software/software) > [Shiptheory](/software/113757/shiptheory) # Shiptheory Canonical: https://www.softwareadvice.co.uk/software/113757/shiptheory Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/113757/shiptheory?page=2) > Shiptheory is a cloud-based shipping management platform that connects retailers with international carriers to automate shipping labels, manifests and tracking operations. It allows business owners to create and configure shipping rules based on order value, weight and destination. Shiptheory facilitates integration with various third-party platforms such as Xero, Magento, Shopify, 3DCart, Etsy, Squarespace, BigCommerce and more via APIs. Pricing is available on monthly and annual subscriptions and support is extended via knowledge base and online videos. > > Verdict: Rated **4.8/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 59 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mad Capsule Media ## Commercial Context - **Starting Price**: £35.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: It is also available at $97.01/mo and $226.35/mo with additional features. - **Target Audience**: 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - API - Air Shipping - Container Shipping - Delivery Management - Freight Shipping - Ground Shipping - Import/Export Management - Inventory Management - Label Printing - Ocean Shipping - Order Management - Parcel Shipping - Returns Management - Shipment Tracking - Shipping Labels - Shipping Management - Shipping Services Integration - Warehouse Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Supplier Relationship Management Software](https://www.softwareadvice.co.uk/directory/248/supplier-relationship-management-software/software) ## Related Categories - [Supplier Relationship Management Software](https://www.softwareadvice.co.uk/directory/248/supplier-relationship-management-software/software) - [Order Fulfillment Software](https://www.softwareadvice.co.uk/directory/253/order-fulfillment-software/software) - [Shipping Software](https://www.softwareadvice.co.uk/directory/531/shipping/software) ## Alternatives 1. [Fishbowl](https://www.softwareadvice.co.uk/software/1700/fishbowl-inventory-scm) — 4.2/5 (1110 reviews) 2. [Easyship](https://www.softwareadvice.co.uk/software/59194/easyship) — 4.3/5 (277 reviews) 3. [Stamps.com](https://www.softwareadvice.co.uk/software/154423/stamps-com) — 4.4/5 (919 reviews) 4. [AutoDS](https://www.softwareadvice.co.uk/software/114513/autods) — 4.0/5 (172 reviews) 5. [ShipStation](https://www.softwareadvice.co.uk/software/235645/shipstation) — 4.6/5 (955 reviews) ## Reviews ### "Brilliant Customer Support, Streamlined Logistics, Easy to use interface - Life Saver\!" — 5.0/5 > **Peter** | *17 May 2018* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: Shiptheory takes away the monotony of manually entering orders into the APC interface and allows us to create labels at the click of a button > > **Cons**: I had to really think hard to come up with something but I suppose the fact that the label creation takes up to 15 seconds to create labels rather than being immediate\! > > Massive amount of saved time in processing labels to send out orders ----- ### "Praise for \[SENSITIVE CONTENT HIDDEN\]" — 5.0/5 > **Tom** | *20 July 2020* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The best thing about this software is the time it is going to save me with dispatching orders. However, the reason for this review is for \[SENSITIVE CONTENT HIDDEN\]. Before taking this role I was in the IT industry and always wanted to treat my customers the way I wanted to be treated, sometimes this meant longer than usual support calls or just taking the time to simply explain what I was doing to the customer. What a breath of fresh air it has been dealing with \[SENSITIVE CONTENT HIDDEN\], she is simply amazing\!\! She's friendly, understands the problem even before I had finished explaining it, always returns email or calls even with just an "I have a few things to sort first BUT I will get back to you". This level of customer service is rare, too many people are worried about stats and SLA's but \[SENSITIVE CONTENT HIDDEN\] takes things to a whole new level, I am really happy that she is the one that answered my email\! > > **Cons**: The only things I am not 100% happy with the software is the reporting back to Magento, orders that are dispatched are not showing as the status of dispatched until maybe 24 or 48 hours later. Not sure if this is a Magento issue or shiptheory issue. > > Overall it has been simple to deploy from a customers point of view although I do have an IT background, however its been \[SENSITIVE CONTENT HIDDEN\] who has been KEY to Olight UK to get this setup. THANK YOU \[SENSITIVE CONTENT HIDDEN\]\! ----- ### "Complete waste of time" — 1.0/5 > **Matthew** | *13 July 2017* > > **Pros**: I can see the system could work however we were never given the opportunity. > > **Cons**: We spent almost 1 year trying to integrate with Ship theory, they would not reply to emails, sometimes I had to send up to 5 emails before getting a response. No phone number so I could not speak with anyone about the issues we were having. The system only recognized around 20% of our orders so our web developer found a temporary solution while they developed I permanent fix for the issue and Ship theory refused to implement the temporary fix. 1 year wasted and had to find another provider ----- ### "Customer service second to none" — 5.0/5 > **Nathan** | *7 August 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: So many features and customisations\! Every question I've asked has been answered within minutes or hours which is amazing for any online company these days. Every question I've asked has been a perfect usable answer and always a fix to every issue. They have thought of everything with this software and I'm struggling to find faults. Handles most couriers and many of the ecommerce integrations, which were easy to set up. > > **Cons**: No etsy integration. Difficult to find some of the advanced options which I believe should be built in to some of the basic settings, so I have had to ask if/how/where a few times. Could benefit from an auto-refresh function on the ready to print page. Also might be nice to have a phone app just to keep an eye on things out of office and adjust shipments that have been "ignored" for whatever reason. > > Saves so much time\! No copy and pasting addresses or transferring any .csv files, all labels are ready to print within minutes without the need to do anything. I have trialled a few different softwares and none perform like this. None integrate with Royal Mail like shiptheory and none are priced as well as this. ----- ### "Amazing company topped off by the fasted and most efficient support I've experienced to date\!" — 5.0/5 > **Jake** | *4 March 2020* | Printing | Recommendation rating: 10.0/10 > > **Pros**: The integration for your online stores is very easy to set up along with shipping rules that scan all incoming orders. Everything you could want to do is set up very quickly and if you can't do it yourself quickly then \[SENSITIVE CONTENT HIDDEN\] ( The guys who I've mainly been working with ) sorted the problem out for me. > > **Cons**: There being a couple of bugs at the start that were handled and seen to within 30 minutes of raising the issue so not a problem at all in fact. > > \[SENSITIVE CONTENT HIDDEN\] have set the bar for customer service for me. The response time to queries along with their extensive knowledge of the platform meant every problem presented has been fixed within a time frame that is second to none\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/113757/shiptheory?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/113757/shiptheory) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data