About Bettermode

Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A community built on Bettermode is a customer hub with many use cases. Product teams collect ideas and feedback. Customer support and success teams build resource centers and knowledge base. Marketing teams communicate with customers, organize events, and scale content creation. Key elements include complete customization, embeddable widgets, modern design, comprehensive API, gamification, analytics, powerful moderation tools, newsletter system, integration with popular tools, and more. Bettermode lets users start a discussion and provides additional functionalities that allow them to ask questions, start polls, organize events, follow people, comment on discussions and share content. In addition, community managers can customize the platform by adding a branded site header and footer. The solution can integrate with multiple tools such as Google Analytics, Slack, HubSpot, Hotjar, and MailChimp. Bettermode's localization capability allows companies to build multilingual communities with 30+ International languages.
Bettermode Software - All you need to create an engaging online community.
Bettermode Software - Self-serve and searchable help content. Give your customers the content they need, when and where it is needed most.
Bettermode Software - Unmatched level of customization. Go beyond basic branding. Select, arrange, and configure blocks to visually build your unique layout with zero coding.
Bettermode Software - Grow smarter with a powerful, self-serve community analytics to help you convert, engage, and retain more customers.
Bettermode Software - Drive engagement and community participation by embedding your community into your website or mobile app in a way that it looks like an integral part of the website.
Bettermode video
Bettermode Software - All you need to create an engaging online community. - thumbnail
Bettermode Software - Self-serve and searchable help content. Give your customers the content they need, when and where it is needed most. - thumbnail
Bettermode Software - Unmatched level of customization. Go beyond basic branding. Select, arrange, and configure blocks to visually build your unique layout with zero coding. - thumbnail
Bettermode Software - Grow smarter with a powerful, self-serve community analytics to help you convert, engage, and retain more customers. - thumbnail
Bettermode Software - Drive engagement and community participation by embedding your community into your website or mobile app in a way that it looks like an integral part of the website. - thumbnail

Bettermode pricing

Bettermode does not have a free version but does offer a free trial. Bettermode paid version starts at US$599.00/month.

Starting Price:
US$599.00/month
Free Version:
No
Free trial:
Yes

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Bettermode Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.8
Customer Support
4.8
5 reviews of 87 View all reviews
Taha
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/10/2018

Great value for money!

We have tried a few different solutions in the market. When we decided to switch to Tribe, the team walked us through redefining the community objectives, make it more aligned with business and organization objectives. They also supported the whole smooth migration process. The fact that Tribe customer success team has a great business and community knowledge helped us realize great ROI. We started with their basic plan and as we saw results coming we upgraded to premium.

Pros

Pricing is fair and flexible.
Facebook integration was somehow magical and increased users retention.
Fast and reliable customer service.

Cons

As Tribe was a new venture, we had our fears of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner.

Response from Bettermode

Hi Taha! Thanks for taking the time to review Tribe. Glad to hear this was the right solution for you. We are looking forward to celebrating the growth of your community!

Replied 02/11/2018
Mike
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/04/2020

A very promising tool with an amazing team behind it!

We needed a better place then Facebook for our community to gather. Tribe with it's topic and channel functionality and flexibility in customization was the obvious choice for us. That and the team behind it is full of rockstars!

Pros

The flexibility of the platform is great. When it comes to content structure or design, you can get creative. I also really enjoy the additional apps available on the app store as well as the amazing team behind Tribe. The team is super responsive and great in thinking along.

Cons

I wish there was a better build in analytics tool. However, with their webhooks, api and integrations with some tools like Amplitude they do give good alternative solutions for this.

Alternatives Considered

Website Toolbox, Higher Logic Vanilla and InVision App

Reasons for Switching to Bettermode

Price and quality was the best combination for us. It ticked all the necessary boxes with features and communication with their team felt the best.
Mateus
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 29/11/2018

Implement Tribe for eaglepay.io Community Engagement

I am satisfy so far. Since the development keep going for the new features.

Pros

Similar to Quora but more advanced.
Coin reward distribution is a plus.

Cons

The navigation will make confuse at the beginning.

Response from Bettermode

Hi Mateus,

Appreciate you for sharing your experiences.

Tribe has a very strong use case for communities around blockchain projects and we do that with our virtual currency distribution system apart from loads of other features and customization capabilities.

Tribe has come a long way since the time you used our free trial. It has definitely become more intuitive.

Thanks again for your review; we hope to see you as our successful customer in future.

Best Regards,
Team Tribe

Replied 29/03/2019
Jim
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 05/05/2020

Easy community platform

Pros

Since using Tribe, I've found that the platform is easy to use and fairly intuitive. The things I haven't been able to figure out, I've been able to find really quickly through Tribe's own community page. This, by far, has been one of the easiest investments and exciting platforms I've used to date.

Cons

Limited chat feature, although there is a Telegram integration that works well.

Alternatives Considered

Mighty Networks

Reasons for Switching to Bettermode

Cost, ease of use, and they don't bombard me with daily emails and upsells everyday.

Response from Bettermode

Hi Jim,

Thanks for the feedback. Glad to see that you found the platform intuitive and easy-to-use!

Regarding chat feature - we're releasing the real-time chat feature by the end of this month.

We look forward to serving you.

Replied 14/05/2020
Shaun
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 02/11/2020

Tribe makes it easy to start and grow a community for your brand

Pros

Tribe is the easiest, simplest way to launch a community for your brand. They have removed the technical hurdles to allow coaches, consultants, and freelancers to thoughtfully host a vibrant community of supporters, clients, and prospects.

Cons

While the software is easy to use, the tradeoff is some limitations. Customization is limited to colors and graphics.

Response from Bettermode

Hi Shaun,

Thanks for taking the time to share your feedback. Appreciate it!

We see that the limitation mentioned here is around customizability (ability to only change colors and images).

We'd love to expand on that and showcase some of the current capabilities.

We allow clients to customize the community based on the components they want to showcase and make changes using CSS and JavaScript as well.

1. For instance, the design of this marketplace community (https://bit.ly/3kXl2NW) is completely different from
banking community (https://bit.ly/3oMqUvQ) and SaaS customer community (https://bit.ly/384EXqM).

2. Another example is NEXL - here is a video (https://www.youtube.com/watch?v=5I7F1xcUj_Q) that shows how they integrated the community into the product.

However, this requires a technical team for implementation.

Thanks again for the review!

Replied 04/11/2020

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