3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About athenaOne

The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app. Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.
athenaOne Software - Capture patient details
athenaOne Software - Track patient vitals
athenaOne Software - Measure and record details
athenaOne Software - Patient history tracking
athenaOne Software - Diagnosis and order management
athenaOne Software - Black box warnings
athenaOne video
athenaOne Software - Capture patient details - thumbnail
athenaOne Software - Track patient vitals - thumbnail
athenaOne Software - Measure and record details - thumbnail
athenaOne Software - Patient history tracking - thumbnail
athenaOne Software - Diagnosis and order management - thumbnail

athenaOne pricing

athenaOne does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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athenaOne Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
3.8
Customer Support
3.6
5 reviews of 845 View all reviews
Jarred
Jarred
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/12/2018

Very easy to pick up and get going.

Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Daniel
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

AthenaOne is a Reliable solution / User friendly!!!

Pros

Reliable, seamless integration, user friendly , excellent customer service

Cons

I don’t have cons yet, it has a great customer service.

Kristin
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 07/06/2017

Disheartening, despite ok start, progressively worse over time (less than 6 mos) and continues

Marketed as a product for multiple disciplines and specialties, however, does not support occupational therapy services. OTs are told to use PT templates and configurations despite (1) potential conflicts with documentation for reimbursement and (2) being initially told that OTs were a supported discipline.
Account managers are not useful as they refer back to the service center for all issues. It is an endless cycle. Not knowingly, we were not set up properly before launch, and despite repeatedly telling the AM that the system wasn't sufficient for us and that we had to work harder to make it work for us, 7 months later we find that ours is not configured as it should have been. This was discovered after connecting in The community on The resource hub, which is another brush off that The managers refer clients to repeatedly, as well add o-help. There has been no response on this or even consideration of trying to keep a client happy by an account manager.
The system is severely lacking and counterintuitive, and if individuals make suggestions for improvement, they are "voted on" for consideration, even if the suggestions or requests are standard in the industry or required by governing bodies. Many requests and improvements are not made. We truly question is up to date and compliant.
Clients are told to create templates, or modify current (such as a standard facesheet), by coding them independently. Most medical practitioners (1) are not coders and (2) are not paying for a service that requires more time and effort than less. I was actually told by a higher level account manager that the solution could be to hire an outside coding agency to complete this task (vs it being standard in the existing product or have a dedicated person in Athenahealth that assists with coding needs).
The therapist reviews in the hub are not favorable. Individuals considering purchase of system would never know how many years of complaints exist and "make it work" scenarios. Unfortunately, changing EMRs is not simple and quick and is often costly. The billing portion is fair but mistakes are still made with submission requiring extra time in "hold" and delays in reimbursement. AthenaClinicals is just horrible.
There is a definite environment fostered within Athena that is brush off, dodge issues, let clients figure it out, and if they leave "oh well." We are disheartened and infuriated at the same time. If our practice had the same reviews, both public and internally, I would be very ashamed, take a step back,
and wonder where things went wrong, let alone REALLY wrong.
Bottomline: if anyone sees this who is considering Athena, regardless of discipline, go with another service provider. We as existing clients see ALOT in the community feedback on our resource hub. You will be entering something that you will then be prepared to get out of with excess cost.

Pros

Practice management reports and features are in abundance if that is your priority. The reminder call system does what it is supposed to. Community section in resource hub lets you know that others are just as frustrated and upset. Most of the customer service reps are very pleasant and helpful when the functionality or configuration is there; of it is sub par and missing, they do apologize.

Cons

The clinical documentation product is terrible. Supports physician- based practices vs rehab/OT/PT (though clients can see comments on product for all disciplines). Lack of quality templates that are compliant with regulatory agency requirements. Lack of feedback options. Lack of support. Account managers do not actually help to manage any issues you have with product. Very time consuming to call in for support repeatedly. Athenahealth clearly does not review feedback on community resource hub. Individuals that process Athenafax can be lazy and not process items with documents clearly identified with Athena identifiers/ printing, leaving in review for practice to handle (extra work). Honestly...too many cons to list.

Katherine
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2023

Happy MD Review

overall outstanding and continues to improve- very smart people!

Pros

intuitive, easy to use, all features in one product

Cons

format of the medical history sectioon and lack of matching patient self-check in answers with history

Sherita
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/03/2024

ATHENA ONE

Pros

I like the easy use of the system and learning modules.

Cons

I dont like that my manager has to call to update the system with any new forms

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