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athenaOne

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3.8
Overall rating
(883)
Reviews
3.8
Overall rating
(883)
Reviews

About athenaOne

athenaOne® is the most comprehensive all-in-one solution for healthcare practices to remain independent. It includes electronic health record, revenue cycle management, and patient engagement products that empower customers to deliver the best possible care and business outcomes. athenaOne was rated 2024 Best in KLAS overall solution for independent physician practices. athenaOne’s intuitive EHR is intended to work the way clinicians think and to support the unique needs of specialists. By seamlessly incorporating patient data from outside the practice natively into the workflow, athenaOne helps give customers a complete view of their patients, enabling better patient outcomes. athenaOne surfaces care and diagnosis gaps and other data at the point of care, helping practices succeed in value-based care. Clinicians using athenaOne outperformed the industry average on a range of 2023 electronic clinical quality measures. athenaOne helps practices get paid what they’re owed faster, with less work. The solution simplifies the process of getting paid, no matter how complex the reimbursement landscape becomes. With 30K+ rules in its billing engine, athenaOne can help customers avoid costly claim errors with little to no added work or cost. athenahealth’s aligned business model means the company only gets paid when its customers do. athenaOne offers integrated products that make life easier for practices and patients. The flexible, top-rated mobile app allows clinicians to practice when and where they want. The embedded patient engagement product enables improved patient experiences from scheduling to checking in, from receiving results to making payments and more. In a 12-month period, patients booked more than 3.8M appointments using athenaOne’s self-scheduling tools. With 160K+ providers on our robust, connected network, practices on athenaOne have unmatched resources to succeed, as well as the insights and intelligence practices need to improve business performance and outcomes.
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athenaOne pricing

athenaOne does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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athenaOne Reviews for UK Users

Overall rating

3.8
( 883 reviews )
Write a Review!

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
3.8
Customer Support
3.6
5 reviews of 883 View all reviews
Kristina
Kristina
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
0
4
Reviewed on 25/06/2024

Useful Software

Pros

It’s easy to navigate the program. It was also user friendly and simple to learn.

Cons

Sometimes I would get loading errors and it would freeze and or pause and need to be restarted.

LAUREL
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/09/2024

Outstanding Software For Any Medical Facility

I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.

Pros

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

Cons

The updates can be a bit disruptive, but they work quickly to resolve any issues.

Alternatives Considered

Epic

Reasons for Switching to athenaOne

Athena was more appealing in the way the EHR is handled.
shauna
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
2
4
Reviewed on 10/01/2025

like the access to my chart

I like it just wish a few bugs were worked out.

Pros

i like having access to my chart and labs.

Cons

had trouble trying to get tech support when needed.

Irwin
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
3
Customer Support
1
2
Reviewed on 29/09/2024

worse than advertised.

poor help, most often no answers.
written info is not helpful most often.

Pros

little after initial signup.\Did like the problem list being available.

Cons

notes get lost when I have to go away to other chart notes.
the dictation program works poorly ,and the part to correct errors does not work.
Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company.
Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"
Difficult to get from one section to another, and the instructions to do so are hard to find.
The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

Jeffrey
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2
3
Reviewed on 23/10/2024

price increases and crashes

it crashes way too often. Updates almost always come with issues that need to be addressed over the weeks after the release.

I am frustrated with the crashes and increasing cost and to switch is always an issue

Pros

It started out less expensive and had some good features

Cons

They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer.
They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this

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