--- description: Review of Freshdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshdesk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk](/software/110247/freshdesk) # Freshdesk Canonical: https://www.softwareadvice.co.uk/software/110247/freshdesk Page: 1 / 137\ Next: [Next page](https://www.softwareadvice.co.uk/software/110247/freshdesk?page=2) > Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. Additionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service. > > Verdict: Rated **4.5/5** by 3396 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3396 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Canned Responses - Case Management ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software) - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4066 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1749 reviews) 3. [Zoho Desk](https://www.softwareadvice.co.uk/software/393877/zoho-desk) — 4.5/5 (2209 reviews) 4. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1708 reviews) 5. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (645 reviews) ## Reviews ### "Don't expect customer support." — 2.0/5 > **Desiree** | *22 January 2026* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: The product works as it should most of the time. It's great for a bigger business. App runs smoothly once installed. > > **Cons**: Horrible customer support. Ended up charged for more than what we needed. Nobody wanted to fix the issue. The price is steep as it is without being charged extra for un needed things. You are bounced from person to person none of which seem to care or want to fix things. Ended up having to cancel the card they charge. > > NOT great. At first things were good. Started getting overcharged and customer support either couldn't or wouldn't fix the issue. ----- ### "Freshdesk - A breath of Fresh Air" — 5.0/5 > **Richard** | *24 March 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Ease of setup, basic functionality and overall features straight out of the box, made setting up very easy. > > **Cons**: Limited functionality, there is a more advanced product that is ITIL compliant and the limitations have taken some time to work out how to do in the lower-level product. > > Good from the outset, initial support was good, but after that, it disappeared, but by then we were working on a basic ticketing system and fleshing out the details to give a more in-depth service catalog. ----- ### "Solid Starter Support Software" — 4.0/5 > **David** | *15 January 2026* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: It's basic but it gets the job done. Has the functionality we need for multiple teams to manage our ticket volume. > > **Cons**: They keep increasing the pricing. Their feature enhancements aren't very useful. The ones I care about aren't a la carte and come with a bunch of other features at higher tiers that I don't really care about. > > It's fine. To be frank, we're looking for alternatives that are a better fit for our simple needs and support more targeted enhancements / integrations. ----- ### "Good tool, expecting it to kick on soon." — 4.0/5 > **Harry** | *29 December 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Really good support desk, have been really impressed with all of the basic support functionality over the last 6 years. Took a while to adopt AI but seems to be catching up now. > > **Cons**: Took a long time to adopt AI; the initial AI was poor, and the responses were weak. Would like to see more use of the historical responses fed into AI responses. > > Overall happy, my team use this and it's simple to get started and understand, would like more advanced AI. ----- ### "FreshDesk Review" — 4.0/5 > **Natale** | *16 July 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It made communication history with clients very easy to track and share with other team members if it needed to be transferred. We used the notes frequently for additional information not visible to the client. > > **Cons**: The interface is a bit convoluted, some functionality is not easy to find, also we found it to be very hit or miss with custom rules. > > It helped our organization for awhile to maintain history of communication and notes with clients throughout our team. Helped with job tracking and making sure tickets don't go unanswered. ----- Page: 1 / 137\ Next: [Next page](https://www.softwareadvice.co.uk/software/110247/freshdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/110247/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data