--- description: Review of Ovation Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ovation | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Retail POS Systems](/directory/4562/retail/software) > [Ovation](/software/110211/vital-pos) # Ovation Canonical: https://www.softwareadvice.co.uk/software/110211/vital-pos Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/110211/vital-pos?page=2) > Vital POS is a cloud-based solution that helps small businesses streamline operations related to inventory management, pricing configuration, tax reporting and payment processing. Administrators can add users, create role-based groups, manage multiple locations, create item categories and configure employee access rights. Vital POS enables employees to manually add item data, automatically select items from predefined categories, apply discounts, view tax information and process payments via cash transactions or credit cards. The history tab lets staff members access completed orders with details, such as date and time, transaction number, server name and bill total. Additionally, managers can create custom receipt templates, create user PINs, issue refunds, conduct transaction audits and export sales data. Vital POS provides Android and iOS mobile applications, allowing staff members to handle operations remotely. Pricing is available on request and support is extended via FAQs, phone, video tutorials, live chat and documentation. > > Verdict: Rated **3.0/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 26 Reviews | | Ease of Use | 2.9/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 2.8/5 | Based on overall reviews | | Features | 2.7/5 | Based on overall reviews | | Recommendation percentage | 40% | (4/10 Likelihood to recommend) | ## About the vendor - **Company**: Global Payments - **Location**: Atlanta, US - **Founded**: 1983 ## Commercial Context - **Starting Price**: US$9.99 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting Integration - Barcode/Ticket Scanning - Customer Accounts - Discount Management - Dynamic Pricing - Electronic Signature - Employee Management - Gift Card Management - Inventory Management - Loyalty Program - Mobile App - Multi-Location - Order Management - Ordering Automation - Payment Processing - Pricing Management - Restaurant POS - Retail POS - Returns Management ## Category - [Retail POS Systems](https://www.softwareadvice.co.uk/directory/4562/retail/software) ## Related Categories - [Retail POS Systems](https://www.softwareadvice.co.uk/directory/4562/retail/software) - [Retail Inventory Management Software](https://www.softwareadvice.co.uk/directory/30/inventory-management-software/software) - [Restaurant POS Software](https://www.softwareadvice.co.uk/directory/41/restaurant-pos-software/software) - [POS Systems](https://www.softwareadvice.co.uk/directory/210/web-based-point-of-sale-software/software) - [iPad POS Software](https://www.softwareadvice.co.uk/directory/435/ipad-pos/software) ## Alternatives 1. [Square Point of Sale](https://www.softwareadvice.co.uk/software/374161/square-register-pos) — 4.6/5 (3021 reviews) 2. [PayPal](https://www.softwareadvice.co.uk/software/104664/paypal) — 4.6/5 (26301 reviews) 3. [GlossGenius](https://www.softwareadvice.co.uk/software/179440/glossgenius) — 4.8/5 (348 reviews) 4. [Google Pay](https://www.softwareadvice.co.uk/software/124963/google-pay) — 4.6/5 (908 reviews) 5. [Shopify](https://www.softwareadvice.co.uk/software/390630/shopify) — 4.5/5 (6667 reviews) ## Reviews ### "More flexibility" — 4.0/5 > **Andrew** | *27 September 2019* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: We were able to have two stations that batched together. This allows a faster closing at the end of the day. We can move around with in the clinic to take payments and are not tethered to the wall. > > **Cons**: Still need a little improvement on tracking transactions by name. > > We have realized flexibility, more modern process with patients. ----- ### "More than what we need." — 4.0/5 > **Robin** | *23 October 2019* | Veterinary | Recommendation rating: 5.0/10 > > **Pros**: I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business. > > **Cons**: I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing. > > The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry. ----- ### "Don't walk away instead run like hellfire" — 1.0/5 > **Debra** | *29 January 2026* | Recreational Facilities & Services | Recommendation rating: 0.0/10 > > **Pros**: If I could give you a -0- I would. We have spent many HOURS on hold waiting for a HUMAN. Your hand-held processing is a out-right thief to my company. > > **Cons**: The office processing we had no issue however, the mobile machine spits out the customer receipts to the customer but the funds did not appear in my bank account. We are missing conservatively about $3000 in mobile transactions. My office manager has been on the phone at this very moment to cancel the account and to arrange the return of the hand held device that takes to master. She has been on the phone for 2 hours 20 minutes this morning to talk to a person then long holds, passed to yet another, long hold again. This is unacceptable, the operators are VERY hard to understand. Can you tell that I am a bit ticked off. Debra owner Crest Ridge Saddlery LLC > > Our prior company was bought out by Ovation. We will now seek another way to run credit sales. Your company owes ours period ----- ### "Very Happy Client" — 5.0/5 > **Grace** | *5 February 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial. > > **Cons**: It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the \#'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed. > > My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had. ----- ### "Unbelievable" — 1.0/5 > **Clay** | *9 February 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Nothing. Have had nothing but a horrible experience with ovation. > > **Cons**: Missing deposit, outrageous fees, scanner never stayed linked to my phone. > > Waste of time and money. Had to quit taking card payments. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/110211/vital-pos?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/110211/vital-pos) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data