--- description: Review of LiveAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAgent | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/1714/business-phone-service/software) > [LiveAgent](/software/109980/liveagent) # LiveAgent Canonical: https://www.softwareadvice.co.uk/software/109980/liveagent Page: 1 / 71\ Next: [Next page](https://www.softwareadvice.co.uk/software/109980/liveagent?page=2) > CyberSentriq is the unified brand created through the merger of TitanHQ and Redstor, bringing together more than 25 years of award‑winning security and data protection innovation. Today, CyberSentriq protects over 150,000 SMBs and supports more than 3,000 MSPs globally with an end‑to‑end, AI‑driven cybersecurity and data protection stack. Our platform centralises threat detection, email and web security, backup and recovery, archiving, DNS filtering, and security awareness training, empowering MSPs to deliver stronger protection, faster recovery, and simplified operations for their customers. 🛡️ Products • Phishing Protection – Anti‑phishing protection • Integrated Cloud Email Security (ICES) – Integrated cloud email security • MX Email Threat Protection – Protection for Mail Exchange • Security Awareness Training – Employee training for companies • DNS Filtering – DNS filtering for companies • Email Archiving – Email archiving solutions for companies • Entra ID Backup \& Recovery – Backup \& recovery for Microsoft Entra ID • Microsoft 365 Backup \& Recovery • Employee Phishing Training – Simulated phishing training for employees > > Verdict: Rated **4.7/5** by 1749 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1749 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Audit Trail - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software) ## Related Categories - [VoIP Phone Systems](https://www.softwareadvice.co.uk/directory/1714/business-phone-service/software) - [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) - [Cloud PBX Software](https://www.softwareadvice.co.uk/directory/4757/cloud-pbx-software/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Alternatives 1. 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We have only had a positive experience. ----- ### "Simple IS better." — 5.0/5 > **Bryan** | *13 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of liveagent as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket \#9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields. > > **Cons**: When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a \> to show history. i dont like it. > > Im going to suggest this platform where ever i go. There isn't a simpler software that could match LiveAgent. ----- ### "Gets the job done\!" — 4.0/5 > **Desiree** | *7 January 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The price is very good compared to some other products out there like LiveAgent. Customer support is always fast and friendly. > > **Cons**: I'm not fond of the impersonal ways that it often replies to individuals. Some of the things take way long than they should to work as they should. They packages and things included are still not that great either. With AI being a huge thing it should be more accessible to all tiers. > > Still only using the cheapest pricing plan since we are a smaller company. It doesn't offer everything needed but it gets the job done. ----- ### "My experience using Liveagent at Workplace" — 5.0/5 > **Aman** | *13 November 2025* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers. It helps us to manage support tickets, live chats, social media questions with our customers. It helps us to frequently connect with our clients and help us more to grow our business. > > **Cons**: There is nothing to be dislike about liveagent I am using this software from a long time. I have find that the app might get complex for the first timers but when you start using it and dive in more then you understand the liveagent more. I can say the learning curve is not so easy. > > I am product manager at Tata Clique and we sell numerous of consumer end products in our platform. So instant solution to our customers queries are must. With liveagent we frequently give tickets to our customers for their complaint. We can make omni channel talks through email and social media sites. Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly. ----- ### "Dependable, Smooth Interface, with Room to Refine" — 5.0/5 > **Monica** | *30 June 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. > > **Cons**: What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. > > Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. ----- Page: 1 / 71\ Next: [Next page](https://www.softwareadvice.co.uk/software/109980/liveagent?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/109980/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data