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description: Review of Listen360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Listen360 | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Listen360

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> Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success.
At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer.
All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and replicate success.
Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings.
Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships.
For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service.
AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth.
Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike.
Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks.
Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement
> 
> Verdict: Rated **4.8/5** by 56 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 56 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Listen360
- **Location**: Alpharetta, US
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing Details**: Costs vary by location count, survey requirements, and feature selection—connect with Listen360 for a customized estimate.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Questions
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard

## Integrations (24 total)

- ClubReady
- Customer Lobby
- Daxko Operations
- Dispatch
- Google Calendar
- Jonas Construction Software
- MarketSharp
- Microsoft Outlook
- Mindbody
- Nexa Virtual Receptionist
- PaySimple
- Perkville
- Pike13
- Procare Solutions
- Profit Rhino

... and 9 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.co.uk/software/157864/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.softwareadvice.co.uk/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.softwareadvice.co.uk/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.co.uk/software/113604/xmp) — 4.7/5 (89 reviews)
5. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2794 reviews)

## Reviews

### "Listen360" — 5.0/5

> **Verified Reviewer** | *15 October 2019* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
> 
> **Cons**: I can't think of anything that I dislike about the software. Listen360 support is very responsive when called upon.
> 
> Great customer engagement software for gathering customer insights.

-----

### "A Trustworthy App" — 5.0/5

> **Charlene** | *1 October 2024* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business\!
> 
> **Cons**: There isn't any real con that I've had with Listen360.
> 
> Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it\!

-----

### "Adequate Software for Net Promoter Score/Customer Feedback" — 4.0/5

> **Verified Reviewer** | *27 September 2018* | Consumer Services | Recommendation rating: 6.0/10
> 
> **Pros**: With Listen360, it was very easy to see customer feedback for our different franchisees' territories.
> 
> **Cons**: The user experience and design could be much better with this tool.

-----

### "Southington 360" — 5.0/5

> **Bill** | *15 September 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: It let’s me know where I stand with the members
> 
> **Cons**: I wish all members would explain why they rate the way they do
> 
> Very informative, I use the information to improve the gym experience for all the members

-----

### "Listen to Listen 360\!" — 5.0/5

> **jeff** | *30 May 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: ease of use, great information on how the customer views your business.  great feedback for coaching.
> 
> **Cons**: pricing is a bit more costly then some of the alternatives
> 
> great experience overall. very helpful tool to help manage the business

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/106200/listen360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/listen360-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/106200/listen360> |
| en-GB | <https://www.softwareadvice.co.uk/software/106200/listen360> |
| en-IE | <https://www.softwareadvice.ie/software/106200/listen360> |
| en-NZ | <https://www.softwareadvice.co.nz/software/106200/listen360> |

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