--- description: Review of FileWave Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FileWave | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Unified Endpoint Management (UEM) Software](/directory/4771/unified-endpoint-management-software/software) > [FileWave](/software/106137/filewave) # FileWave Canonical: https://www.softwareadvice.co.uk/software/106137/filewave Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/106137/filewave?page=2) > FileWave is a mobile device management and client administration solution that allows small to large size businesses manage application deployment, network configuration, passwords, profiles, email settings, patch management and more. The platform helps users block explicit content across various social platforms such as iBook Store, iMessage, YouTube and AirPlay. FileWave offers a centralized console that allows IT managers to manage devices, profiles, asset distribution, bring your own device (BYOD) rights and permissions. This functionality can be accessed via a self-service portal and role-based access. It allows administrators to create custom settings with a parameterized profile module. Additionally, it provides detailed inventory reports with information on mobile device management (MDM), enrollment data, installed applications, device details, and IP addresses. FileWave integrates with various third-party applications such as InvGate Service Desk and ServiceNow. The product is available on an annual subscription pricing and support is extended via phone, email and online helpdesk. > > Verdict: Rated **4.4/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 37 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: FileWave - **Location**: Indianapolis, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact FileWave for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - App Management - Application Management - Asset Lifecycle Management - Asset Tracking - Automatic Patch Deployment - Automatic Scans - Automatic User/Device Recognition - BYOD Management - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Customisable Reports - Customizable Fields - Customization - Data Visualisation - Deployment Management - Endpoint Management ## Integrations (1 total) - ServiceNow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Endpoint Management (UEM) Software](https://www.softwareadvice.co.uk/directory/4771/unified-endpoint-management-software/software) ## Related Categories - [Unified Endpoint Management (UEM) Software](https://www.softwareadvice.co.uk/directory/4771/unified-endpoint-management-software/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.uk/directory/3857/schools/software) - [IT Asset Management Software](https://www.softwareadvice.co.uk/directory/1888/it-asset-management/software) - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Patch Management Software](https://www.softwareadvice.co.uk/directory/4519/patch-management/software) ## Alternatives 1. [Rippling](https://www.softwareadvice.co.uk/software/410674/rippling) — 4.9/5 (4777 reviews) 2. [Hexnode UEM](https://www.softwareadvice.co.uk/software/232933/hexnode) — 4.6/5 (153 reviews) 3. [NinjaOne](https://www.softwareadvice.co.uk/software/349671/ninjarmm) — 4.7/5 (288 reviews) 4. [Iru](https://www.softwareadvice.co.uk/software/71745/Iru) — 4.9/5 (480 reviews) 5. [TeamViewer ONE](https://www.softwareadvice.co.uk/software/99131/teamviewer) — 4.6/5 (11626 reviews) ## Reviews ### "A great program that makes my job easier" — 5.0/5 > **Garret** | *16 October 2019* | Primary/Secondary Education | Recommendation rating: 10.0/10 > > **Pros**: Deploying ipads is so simple and easy to manage them. We can push out ipad apps, track them down, and update them all wirelessly without much work. And customer service has always been great\! > > **Cons**: Honestly nothing. We switched to a competitor over one summer and switched back just a few months later. I cannot thing of one thing that Filewave does that I like the least. > > Overall we have been very happy with Filewave, being a user for 5+ years I don't see us ever switching. ----- ### "Awesome software for IOS" — 5.0/5 > **Jeffrey** | *10 June 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The ability to manage IOS updates and software in one place over the internet without the need to touch devices again after initial setup. > > **Cons**: There is a setting that allows the name of the devices to be in the middle of the lock screen which is easier to read that isn't available with Filewave. Filewave does allow for the name at the bottom of the lock screen but it is smaller and harder to read. Not a deal breaker and users have adapted :) > > The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere. ----- ### "Less impressed as time passes" — 3.0/5 > **Leon** | *7 October 2020* | Primary/Secondary Education | Recommendation rating: 6.0/10 > > **Pros**: As another reviewer wrote, "when it works, it's great". > > **Cons**: There are several feature requests I've made that just seem too obvious to not already be in place. Reports on fileset status are poor meaning we have very little idea who has gotten the fileset. Vague "Handled by MDM" with no documentation online to understand it. Filesets that cannot be removed from devices--"Upgrade Server" or "Apple's fault". Unable to connect remotely to multiple devices daily. This is one of the most needed features and right now I'd estimate 80% of our remote sessions do not connect. > > It's about time to search for a different product. ----- ### "For what you pay -- Great Software" — 4.0/5 > **Michael** | *22 January 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The WYSYWIG GUI is easy to navigate and gives you the ability to create custom folder groupings for organizing your devices. The fact that we can manage PCs, Macs, and iOS devices from one tool gives a price advantage of not having to buy and maintain multiple managements programs. The "Observe Client" feature is super handy to remote into and control Macs and PCs. One super feature is the "Magic Fileset" feature that allows you to create filesets using only the changes a program or file makes in a device when installed or transferred. I'm not a great scripter, so this feature helps a lot. Now, you are able to include scripts that can be activated pre, during, and post flight of a fileset. The imaging works fairly smoothly if you can figure out what all you can get away with in Windows 10 that won't prevent sys-prepping. The ability to have boosters to aid the main Filewave server allows you to maintain relatively large architectures. Their support team is prompt and will go step-by-step with you to resolve issues. I like how you can set up multiple users and give specific levels of permission to each user. > > **Cons**: It seems a little prejudiced on the side of favoring Apple over Microsoft. I am told this will be changing with the transfer to the new CEO. There is a whole lot of documentation, but the online versions are not very user friendly. Again...documentation is light on the Windows side and tends to not be properly and thoroughly updated to the current operating systems. For instance, when I look up how to do a certain item on Windows 10, it will show how to to do it on Windows 7 but say that the same process can be done on Windows 8.1 and 10. Well...maybe it can, but you really need to know Windows in order to make the adjustments since they aren't exactly the same in their processes. > > There are 2 of us in charge of administering FileWave at our company. One guy is over the Apple side of things and I take care of the Microsoft side of things. Both of us like Filewave though we both are learning new things everyday. The pricing of the program was the last consideration we looked at, but I must say that it was what swayed us to go with Filewave. There are other MDMs out there that are better and more intuitive, but they are all triple the cost. For the price, you can't go wrong with Filewave. ----- ### "Perfect in multiplatform environments\!" — 4.0/5 > **Verified Reviewer** | *18 January 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Filewave does a very good job consolidating all the platforms of devices - iOS, Windows, Chromebooks, macOS. Filewave's foundation is built with a strong Apple focus but has definitely been working over the years to build it's Windows and Chromebook feature set. Also compared to many competitors, I find it to be the most reliable in terms of successfully pushing software to machines. > > **Cons**: QA issues have plagued this software for many years. I've yet to do an upgrade and not have some major functionality break. We try postponing upgrades until the .1 or .2 patch releases typically but often we have no choice in order to get support for latest versions of iOS/macOS. > > I find Filewave to be a compelling solution for cross-platform client management. It's reliable at getting software installed and does a good job reporting back client information. I simply wish QA could be improved. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/106137/filewave?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/106137/filewave) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data