Eyefinity OfficeMate

3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About Eyefinity OfficeMate

Eyefinity OfficeMate is an on-premise medical practice management solution that can be used for specialities, such as chiropractic, ophthalmology, optometry, pediatrics, radiology, substance abuse and speech therapy. The solution helps users to automate daily tasks and manage patient information. Eyefinity OfficeMate enables patient scheduling and provides information related to last appointment, cancellations, balance and provider details, by day or week. It is an ONC-ATCB 2014 compliant solution that offers patient/insurance billing, electronic remittance advice (ERA), mass product updates, general ledger integration and customizable financial and business analysis reporting. Eyefinity OfficeMate allows practices to process refunds and payments through integration with Total Merchant Services. Users can also set preferences to print patient’s contact number and date of birth on contact lens or spectacle prescription. It provides a patient center feature where practice managers can view insurance and patient balance related to a particular patient. Support is offered through email and through an online portal.
Eyefinity OfficeMate Software - Appointment scheduling
Eyefinity OfficeMate Software - Patient information
Eyefinity OfficeMate Software - Eyewear order
Eyefinity OfficeMate video
Eyefinity OfficeMate Software - Appointment scheduling - thumbnail
Eyefinity OfficeMate Software - Patient information - thumbnail
Eyefinity OfficeMate Software - Eyewear order - thumbnail

Eyefinity OfficeMate pricing

Eyefinity OfficeMate does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Eyefinity OfficeMate Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
3.5
Ease of Use
3.7
Customer Support
3.8
5 reviews of 38 View all reviews
Rebekah
Rebekah
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/02/2019

Great software for your practice!!

It saves us so much time and paperwork!!!

Pros

We like almost everything about this software. It is easy to book appointments, print receipts, create orders, bill insurance, etc. It is also integrated with VSP which makes billing those claims a breeze as well as with Weave which is great for our patient communications. There are so many awesome qualities to this software and as long as you fully use all that it has to offer, you will not be disappointed in purchasing it!

Cons

If there was one thing that I like the least about it, it's that sometimes the VSP claims don't go through to the lab the first time. It doesn't happen very often but we think that it is an Officemate glitch. Other than that, no issues to report!

Courtney
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

4
Reviewed on 06/03/2024

Adequate for Our Needs

Officemate takes care of our basic needs, but I would prefer to see some reform in the program

Pros

Appointment scheduling and creating fee slips are mostly intuitive for what our office needs.

Cons

Exam writer seems complicated and technical. Unable to delete duplicate patients. E-Documents system only creates pathway to documents saved on your server rather than saving them into the EHR. Refunds or editing fee slips can seem complicated.

Response from Eyefinity

Hi Courtney,

Thank you for sharing your honest feedback. Eyefinity aims to provide solutions that support ECPs in simplifying workflows for a better patient experience.

It is unfortunate to know that our OfficeMate and ExamWRITER solutions have fallen short of exceeding your needs and we remain committed to your success. We hope you will contact us at 855.874.8508 to explore whether one of our other solutions may be a better fit for your practice.

- The Eyefinity Team

Replied 08/03/2024
Mark
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 10/07/2017

Nightmare: Software is full of bugs

Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

Pros

Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Cons

Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in.

Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present.

Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs.

AVOID THIS PRODUCT AT ALL COSTS.

Todd
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/09/2023

Overall Very Satisfied with OfficeMate

Overall, very pleased with the product. Has the ability to include/not include as many bells and whistles as what you are comfortable with.

Pros

Very intuitive in terms of ease of use, and it doesn't require an excessive amount of switching from screen to screen as is the case with other product offerings.

Cons

Updating contact lens parameters/prices can be a bit cumbersome.

Response from Eyefinity

Hi Todd,

We are happy to hear that OfficeMate works well for your needs, our team strives to deliver solutions that allow providers to focus their energy on providing great patient care.

We understand that there is always room for improvement and appreciate your honest feedback regarding the contact lens pricing. When the time is right, we hope you’ll contact us at 855.874.8508 to see what else we may be able to offer to assist your practice.

- The Eyefinity Team

Replied 07/03/2024
Nick
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 11/01/2018

Easy to use, smooth functionality, updates and customer services could be better

Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.

Pros

It's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.

Cons

Updates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.

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