--- description: Review of NCR Voyix Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NCR Voyix | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Wireless / Cellular POS Software](/directory/35/cellular-wireless-pos-software/software) > [NCR Voyix](/software/1058/radiant-systems-counterpoint) # NCR Voyix Canonical: https://www.softwareadvice.co.uk/software/1058/radiant-systems-counterpoint Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/1058/radiant-systems-counterpoint?page=2) > The NCR Voyix POS system is part of a comprehensive retail solution designed to connect point-of-sale (POS) systems, payments, back-office operations, and more. Developed and supported by NCR Corp, NCR Voyix aims to power retail businesses with strategic insights, platform infrastructure, and end-to-end support. NCR Voyix POS empowers businesses to operate at the speed of their customers by enabling faster service delivery and fulfillment. By engaging and inspiring retail staff, it also aims to enhance service levels and associate satisfaction. Additionally, the platform supports consumption-based economics, which can reshape innovation cost structures. Designed to meet high shopper expectations, NCR Voyix offers retailers the tools necessary to provide a holistic shopping journey, whether in-person or online. The unified point of sale within NCR Voyix enables real-time management of edge points and the updating of business rules without code changes. Comprehensive reporting and analytics provide an enterprise-wide view to help in making informed decisions. The system also supports self-checkout, offering customers choices while reducing operational costs and allowing in-store labor to be redeployed to higher-value tasks. The eCommerce platform of NCR Voyix is highly scalable, featuring an API-based cloud architecture that focuses on the retailer's brand, site, and data. The edge computing capabilities allow stores to run similarly to digital channels, offering agility to make rapid changes at reduced costs. Payment processing with NCR Voyix is streamlined through a single-source, full-service solution that ensures secure, end-to-end transaction processing. Data analytics and visualization tools offer both predictive and descriptive insights across retail operations. The loyalty programs are geared towards creating a consistent and rewarding customer experience, driving repeat business. NCR Voyix provides a range of services and support, from consulting and onboarding to implementation and managed services. This comprehensive support framework is designed to assist retailers every step of the way.The system assists retailers in various sectors such as grocery, drug, mass merchandise, department, specialty retail, convenience, and fuel retail. > > Verdict: Rated **3.5/5** by 91 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 91 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: NCR VOYIX - **Founded**: 1884 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Notifications - Electronic Payments - Email Marketing - For Retail - Inventory Management - Inventory Optimisation - Item Management - Loyalty Program - Mobile Access - Mobile App - Order Management - Payment Processing - Point of Sale (POS) - Pricing Management - Product Identification - Retail Inventory Management - Retail POS - Sales Order Management - Sales Reports ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Wireless / Cellular POS Software](https://www.softwareadvice.co.uk/directory/35/cellular-wireless-pos-software/software) ## Related Categories - [Wireless / Cellular POS Software](https://www.softwareadvice.co.uk/directory/35/cellular-wireless-pos-software/software) - [Liquor Store POS Software](https://www.softwareadvice.co.uk/directory/84/liquor-store-software/software) - [Tablet POS Software](https://www.softwareadvice.co.uk/directory/1451/tablet-pos/software) - [Furniture Store Software](https://www.softwareadvice.co.uk/directory/37/furniture-store-retail-software/software) - [Hardware and Building Materials Store POS Software](https://www.softwareadvice.co.uk/directory/49/hardware-pos-software/software) ## Alternatives 1. [Square Point of Sale](https://www.softwareadvice.co.uk/software/374161/square-register-pos) — 4.6/5 (3021 reviews) 2. [Epos Now](https://www.softwareadvice.co.uk/software/21000/epos-now) — 3.8/5 (713 reviews) 3. [PayPal Point of Sale](https://www.softwareadvice.co.uk/software/20123/paypal-here) — 4.6/5 (2290 reviews) 4. [Boulevard](https://www.softwareadvice.co.uk/software/449906/Boulevard) — 4.6/5 (364 reviews) 5. [Shopify POS](https://www.softwareadvice.co.uk/software/372951/shopify-pos) — 4.6/5 (239 reviews) ## Reviews ### "Nothing very special" — 3.0/5 > **Mark** | *21 April 2016* | Retail > > It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out ----- ### Review — 4.5/5 > **Greg** | *16 August 2011* > > We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. So far, we have been able to streamline sales, shipping \& purchasing with more good things to come\! ----- ### "Counter Point POS for the Small Business" — 2.0/5 > **Kevin** | *23 October 2016* | Retail | Recommendation rating: 4.0/10 > > **Pros**: Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS\! > > **Cons**: Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system\!\!\!\!\! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat\! The contract management and vendor management is almost non-existent. > > This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle\! ----- ### "NCR Counterpoint: An Invaluable Tool...A Work In Progress" — 4.0/5 > **Lars** | *21 July 2015* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see \& navigate. It is also simplistic in design and doesn't add too many unnecessary bells \& whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties. > > **Cons**: Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash. ----- ### Review — 5.0/5 > **Beth** | *11 October 2012* > > First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch. We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories. I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent. I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there.... It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory. CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint. Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program. The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful. RCS is truly a class act. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.uk/software/1058/radiant-systems-counterpoint?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1058/radiant-systems-counterpoint) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data