About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, eliminating the need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets through the portal. Users can bill clients, receive direct payments from suppliers or manufacturers and accept payments from multiple markets with a single account. PayPal charges a transaction fee, which is calculated based on businesses’ total sales volumes. The system is compatible with mobile devices.
PayPal Software - PayPal risk dashboard
PayPal Software - PayPal analytics
PayPal Software - PayPal order summary
PayPal Software - PayPal payment options
PayPal Software - PayPal risk dashboard - thumbnail
PayPal Software - PayPal analytics - thumbnail
PayPal Software - PayPal order summary - thumbnail
PayPal Software - PayPal payment options - thumbnail

PayPal pricing

PayPal has a free version and does not offer a free trial. PayPal paid version starts at US$0.09.

Starting Price:
US$0.09
Free Version:
Yes
Free trial:
No

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Browse PayPal Reviews

25,595 of 25,595 reviews
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Bonnie
Bonnie
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 30/01/2025

A necessary payment option for small businesses and nonprofits

As a small business, we've used PayPal as a payment method for our clients for more years than I can remember. It's convenient. Nearly all of our clients are capable of using it, even if they don't already. It's easy to invoice someone when needed. We have encountered a few clients who refuse to use it due to poor past experiences on their end, but overall it's a payment method of choice for probably 35-40% of our clients. Again, as a non-profit we wish there were a better way for PayPal to handle their fee structure, but as a business if we want to get paid, PayPal has to be one of the options available.

Pros

Our business uses PayPal out of necessity as it is one of the most convenient method of payments for many of our clients. It's easy to use, easy to invoice when necessary, and integrates with some of our other services and our accounting program as well.

Cons

The fees. My particular small business is a non-profit and even losing 2% of transactions to fees takes a big cut out of our operating income. It would be nice if they at least offered the client to cover the fee in place of the business.

Alternatives Considered

Square Point of Sale, Stripe and Venmo

Reasons for Switching to PayPal

We actually use all of the alternatives listed as well to reach the most clients.
Néstor
Néstor
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/02/2025

The best payment app for everything

Very good experience using PayPal app, PayPal for my business and PayPal as a Client.

Pros

The simple and convenient way to use, manage, and pay effortlessly

Cons

That dosent have direct withdraw to Guatemala bank accounts

Alternatives Considered

Payoneer and Wise Agent

Reasons for Switching to PayPal

"It is the easiest and most convenient solution to use effortlessly.
Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 09/03/2025

Great for international payment but needs improve customer service.

It is fine overall. But prefer more secure transactions, and need to improve the customer service.

Pros

The convivence of receiving payments from international customers. The processing time is short.

Cons

The security of payments process is not assured. The technology of transaction is somehow outdated. If there is a dispute of payment, the customer service is very difficult to reach.

Kobei
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2025

Best online banking around

I haven’t had any major problems with PayPal at all. I’ve been using PayPal for years personally and for business purposes

Pros

The thing I like most about PayPal is their customer service and ability to correct transactions that wasn’t approved by you. They act quickly within 24-48hrs to resolve issues

Cons

Not being able to move money into my savings automatically. It takes 3-5days

ROBYN
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2025

Paypal is a business owners handy helper!

I use it and only it for my small business point of sale needs. Ive referred quite a few ppl to use it as well.

Pros

The customer service they offer, and the protections they offer to the purchaser and the seller.

Cons

I lile it far bettwr than any of the other sale apps ive tried. I dont really have any dislikes about it.

Alternatives Considered

Square Point of Sale

Reasons for Switching to PayPal

Much easier to use, better organization and record keeping and more ppl have heard of and used paypal.
Mark
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/03/2025

Top of the game payment processor.

Excellent. A necessary evil, ha ha, LOL.

Pros

Easy to set up and use on web sites, shopping carts, etc. Comes with guarantees and protection.

Cons

Good, but not cheap. They definitely want their take.

Alternatives Considered

Stripe

Reasons for Switching to PayPal

I didn't choose one over the other, I use both.
Amile
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 02/03/2025

Paypal still one of the most use payment platform

Paypal helps businesses and customers with money payment transfers easily. They built their reputation for a long time worldwide. I mean, who doesn’t heard of paypal. However, with more ways to send money now a days, overall it’s a neutral experience from me as a user.

Pros

Paypal is a secure way to link your bank account online and be able to pay internationally.

Cons

I would say Paypal customer service is not that great. With the amount of transactions charges they will take from sales payment receive and money withdrawals, I think they need to enhance their customer service platform.

Levon
Levon
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 10/02/2025

Pay is my Pal

I love to use it for sending money and exchanging goods

Pros

It connects with my other apps seemingly easy.

Cons

Stopping payment is a hassle and hard to rectify

Alternatives Considered

Zello

Reasons for Switching to PayPal

Easier to use and everyone was already alclamatied
Blaine
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/03/2025

My PayPal experience

Overall, I am very pleased. I appreciate the wide array of financial products and services they offer.

Pros

The efficiency of the platform in how everything is easily automated

Cons

Messaging could be better it’s a bit slow

Alternatives Considered

Stripe

Reasons for Switching to PayPal

I was in an online group and was referred to using PayPal
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/02/2025

PayPal: Secure and Reliable

My overall experience with PayPal was excellent because it offers security and easy to use

Pros

It offers encryption, fraud protection, etc. for secure transaction

Cons

It sometimes freeze account for security purpose

sarad
sarad
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2024

Paypal the digital era wallet

Overall experience with paypal has been super great, I just loved it. The day I started using paypal I almost forget about other methods of payment.

Pros

Paypal is accepted internationally and we can global merchants accept it for payment and is also very secure.

Cons

transferring money from paypal to bank sometimes take more time than usal.

Nkosinathi
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/10/2024

PayPal is still the best despite it's short comings.

PayPal is a wonderful piece of software having used it for two years despite its minor issues with handling disputes, other wise its great and would definitely recommend it.

Pros

It's simplicity and fast processing of payments.

Cons

Handling of disputes,the app becomes inadequate in such matters.

Stephen
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2024

PayPal is the best service especially for new businesses

My experience with PayPal has been great over the years they've helped me to grow my business and also taught me a lot I do e-commerce also have a digital business as well.

Pros

I love PayPal been using PayPal for over 20 years now and they hel run my entire business don't know what I would do without them their service makenit easy to receive payments from just about anywhere instantly what's not to love about that plus many other tools and services they have that I don't think they're is enough room to state here.

Cons

I would love for PayPal to make it easier for small businesses to get money for help also when sending transactions family to family if they find that transaction was sent in that way to be fraudulent we should be able to get a refund but based on how the system is set up you can't do that right now that's about it.

Alternatives Considered

Stripe

Reasons for Switching to PayPal

PayPal is either to use plus I've been with them the longest haven't had any issues so you normally stick with who you know.
Amy
  • Industry: Restaurants
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2024

Use paypal for an easy and effective payment solution!

Paypal makes making and recieving payments an absolute breeze, and its smart features make life so easy!

Pros

Paypal offers a seamless and easy payment processing platform that helps life run more smoothly.

Cons

I have had no issues with paypal in my time using it.

Verified Reviewer
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
0

1
Reviewed on 29/10/2024

Protecting Scammers and Defrauding Customers

Paypal is definitely protecting scammers. I had two transactions recently that I sought a refund on. Both times the seller turned out to be a Chinese scammer. I submitted all the evidence to Paypal, including pre-existing reports to Scamwatch and police. They didn't even bother to read my complaint, let alone look at any of the attachments I sent. I pushed things further, providing more evidence not just of how I'd been scammed, but also how this particularl seller was operating dozens of fraudulent businesses in Australia. Paypal ignored that too. They've also refused reunds on faulty goods, goods that were nothing like what I ordered, and goods that never arrived. Paypal definitely don't protect the customer and actually make it deliberately hard to seek a refund. On top of that, they charge an extra 10c in every dollar on top of the current exchange rate from AUD to USD (and other currencies). That's not fees and charges which are additional, but them deciding what the exchange rate is and setting it 10c higher than the actual exchange rate, and then they prevent you from having the currency exchange handled by your bank or another institution. Paypal collects that extra money. So as well as not standing by their own, much-advertised customer protection policy, they actively support scammers and are themselves defrauding customers. Maybe it's time all the disgruntled customers got together and started a class action against Paypal?

Pros

Nothing. There is nothing to like about Paypal.

Cons

It does not protect customers (but it does protect scammers); customer service is non-existent; the account setup is hard to navigate; there is no buyer protection; Paypal is extorting money by setting its own exchange rates; the refund process is deliberately opaque to put people off making complaints; there is no way to seek restitutation from Paypal itself without engaging in a lengthy legal process.

Lola
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/01/2025

PayPal is mostly my Pal for sending/receiving funds.

As someone who both receives payments via PayPal and sends money with it, I'm mostly satisfied with its services. The immediate transfer fees aside, I'm comfortable waiting the usual 1-3 business days.

Pros

The iPhone app has a user-friendly interface, allowing me to quickly see my current balance, transfer options, and most recent payments. Another great thing about PayPal is it keeps your most frequently paid contacts at the top of your list. This makes it convenient for me to make recurring payments.

Cons

Often, the download time on my MacBook Air is really slow, and even refreshing the URL is to no avail. It would be great if they had an option to remedy this problem without always having to switch to my iPhone's app.

Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2024

Quickest Payment Method

My experience with PayPal is five star. I played mobile games and get instant payment. No hastle of

Pros

It's the best, quickest and safest payment option.I like ease of getting payments , no hastle of writing bank details for getting payments.

Cons

I wish it was available worldwide PayPal is not available in many countries.

Marcia
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
2

3
Reviewed on 07/08/2024

Paypal Platform

My overall experience with PayPal is more frustrating to me then satisfied. Paypal does have many restrictions and verifications on their platform, which is good, but when you continuously get denied moving your own money it becomes very frustrating.

Pros

I like Paypal's platform the most. The mobile app is easy to get around, options to buy and sell Bitcoin, add multiple debit cards in one place, earn cash back and rewards from different merchants and several others options to choose from.

Cons

What I dislike the most about Paypal is their approach to keep your account verified, authenticated, and protected is so extreme, it enables you to access or move money in your account. Paypal will also put a hold on your account for months at a time if they assume you are selling an item on the platform, leaving you unable to access your money until the hold is lifted.

Verified Reviewer
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 20/02/2025

A high quality, easy-to-use daily money manager

Using PayPal has been an overall highly positive experience with very few setbacks.

Pros

This service makes managing payments securely a breeze I can control in and outgoing payments without having to access my bank account directly, and keep my personal information private.

Cons

Payment fees are a necessary cost of doing business, but can cause considerable losses regrettably. Prompting to add extra donations to payments is also a grievance of mine.

Jason
  • Industry: Online Media
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 11/07/2024

PayPal one of the Best Payment Plot forms

Overall PayPal is an efficient product that covers more than 90% of your payment needs, with its fast, flexible and secure features. Despite a few short falls, it's an excellent Product.

Pros

Its robust security features, speed of transactions and convenience for sending and receiving money, and the ability to make payments without needing a balance.

Cons

I would like for PayPal to improve customer service relations and support, as well as reducing the transfer time of PayPal to PayPal accounts to less than a day. I would also like for PayPal to allow its customers to add Bank accounts outside of United States.

Steve
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2024

PayPal-It's Been a Long Great Trip

Since 2006, both PayPal and my business have gone through changes, and both of us have had good and bad changes. PayPal has changed for the good (so have I, but this is not about me) and sometimes it is a hassle to learn these changes but that is just part of the business.
Overall, like any long-term relationship, there are ups and downs; luckily for me, the downs are short, and the u[ps are long.

Pros

Reliability is at the top of the list. PayPal as been around as long as I've been doing business online.

Cons

Listing something of a Con with PayPal is difficult because everything I think of turns out to be 'operator error' and has little to do with PayPal itself. I am sure there are negative points to any system that holds onto your funds, but so far (since 2006), I have not encountered any. <knocks on wood>

Margaret
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2024

A Great Payment Solution

I have trusted PayPal for over twenty years. It's been easy to use whether online or locally for my book signings or readings. What I like best, is that in all my years of using it, I have never had a problem with my account. I use it to sell products and services and for subscriptions. As a consumer, they have helped me receive a refund when dealing with scammers.

Pros

It's a safe and easy means of doing business concerning payments that has a low commission rate. Also it's easy to transfer money to my bank or use my PayPal debit card. I have used PayPal for over twenty years.

Cons

Currently, to use PayPal at it's highest level, one has to be a programmer or hire a programmer to create professional purchasing buttons and pages PayPal offers. However, users can just create the order buttons easily to place on their websites with HTML code.

Mihaela
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
2

3
Reviewed on 01/06/2024

One of the most intuitive online payment and invoicing solutions but can get expensive and...

I used PayPal for over 10 years, to receive international payments to a personal account, send money to friends and family, and, occasionally, pay for various tools and products.
This year, after registering a new business entity, I switched from my personal PayPal account to a business account. They locked the money in my account for 3 weeks, with no way out. I tried contacting support, sent them details of my old account, ID, screenshots, service contract, invoice, etc. all the details I could think of to show that I've been receiving money regularly for services already rendered from the same person/company for 10 years with 0 chargebacks or disputes, and even my boss offered to confirm all details and waive any rights to chargebacks but they refused to unlock my account and release my money earlier. I understand the need to protect buyers but their inflexibility is insane and extremely disappointing. After this experience, my boss/client and I decided to use wire transfers to settle payments and, since then, I've saved close to $300/month total from payment fees, currency exchange rates, and withdrawal fees. I'm now using the free version of Zoho for invoicing. I guess PayPal is faster than international wire transfer and easier to use for invoicing than other 3rd party tools but the $300 I'm saving every month make the switch well worth it. I also have colleagues who switched from PayPal to Revolut and they say they've saved money and are very happy with their decision.

Pros

I used PayPal for 10 years to send invoices and get paid for freelance work, send payments to friends/family, and shop online. It's the most intuitive platform I've used, very flexible and accessible to everyone.

Cons

Their rules are rigid, the overall costs are high, and the customer service was inflexible, unhelpful.

Tiffany
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2025

Convenient and one of the best money apps out there

My overall experience has been super like i love it

Pros

I love so many things about paypal, first i love that you can link all your banks/debit cards/digital giftcards to it. Then i love that you can move money between accounts for a small fee along with you can add cash to the account as well at any participating retailers. I love that you can pick a monthly perk and receive cash back when purchasing anything from your selected category. Finally i absolutley love love the newest feature which is if you link your email accounts it tracks your packages from all over and keeps you updated on them!!!!

Cons

Absolutely nothing is negative about paypal for real there is so many good perks and stuff with it its awesome

Rachel
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2025

Trusted payment processor for your business

Paypal is my most trusted payment processor in my business. It seamlessly integrates with all of the platforms I use and allows me to transfer funds to my bank account easily as well as pay for other needs from the funds i've received through my business.

Pros

What I love about paypal is how many features it offers people either for their personal use or for business. It also has so many integrations that make it seamless to use across platforms. It is a trusted payment processor in my business.

Cons

I don't like that it takes 3-5 business days for my money to be transferred into my bank account without paying a fee for immediate processing.

25,595 reviews

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