About SugarSync

SugarSync is file sharing and backup management software that helps businesses of all sizes securely store, view, edit and manage documents, images and audio/video files. The platform includes a centralized dashboard, which lets managers add users, track account activities and manage storage or access rights. SugarSync’s backup management functionality, allows administrators to schedule automated backups on a daily, monthly, quarterly or annual basis and restore data to a specific date. It offers a host of features such as online editing, remote device wipe, disaster recovery and more. Additionally, organizations can share files and folders by posting links on Facebook, Twitter, IM and blogs or collaborate on projects by providing role-based permissions to view or edit documents. SugarSync uses AES 256-bit encryption to ensure secure financial transactions and upload or download of data. Pricing includes monthly/annual subscriptions and support is extended via email, FAQs and other online measures.
SugarSync Software - SugarSync managing added folders
SugarSync Software - SugarSync moving folders
SugarSync Software - SugarSync private sharing
SugarSync Software - SugarSync folder sharing
SugarSync Software - SugarSync video sharing
SugarSync video
SugarSync Software - SugarSync managing added folders - thumbnail
SugarSync Software - SugarSync moving folders - thumbnail
SugarSync Software - SugarSync private sharing - thumbnail
SugarSync Software - SugarSync folder sharing - thumbnail
SugarSync Software - SugarSync video sharing - thumbnail

SugarSync pricing

SugarSync has a free version and offers a free trial. SugarSync paid version starts at US$4.99/month.

Starting Price:
US$4.99/month
Free Version:
Yes
Free trial:
Yes

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SugarSync Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 45 View all reviews
Jenna I.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 08/12/2018

Great file sharing solution

Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.

Pros

The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud.

Cons

One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue.

Rebecca T.
  • Industry: Utilities
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 04/01/2021

Easy to use with comparable price point

Pros

App was easy to use and teach employees to use, implementation was smooth transition from previous app. Integration with other apps worked better than other apps used by company.

Cons

Pricing for small business use is a bit too high.

Verified Reviewer
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 14/10/2019

This Software Has Stopped Working with the Latest MacOS

It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up.

Pros

I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't.

Cons

It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/07/2018

SugarSync offers the folder specific syncing that very few others do.

Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

Once in a while there is a hiccup and the sync stops working properly for a certain folder. That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

Verified Reviewer
  • Industry: Professional Training & Coaching
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/11/2019

Great features to sync and backup files in the cloud

Overall, I love using this software to back up and share my files with others. It was easy to use and has features that other competitors didn't have.

Pros

Sugarsync is easy to use and configure so it's accessible on all devices. Love how you can choose specific folders to sync and backup.

Cons

Over the years the price of the plans have gone up compare to other competitors like Dropbox and Google Drive.

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