--- description: Review of Therasoft Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Therasoft Online | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Medical Scheduling Software](/directory/18/patient-scheduling-software/software) > [Therasoft Online](/software/103724/therasoft-online) # Therasoft Online Canonical: https://www.softwareadvice.co.uk/software/103724/therasoft-online Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/103724/therasoft-online?page=2) > Therasoft Online offers a web-based practice management solution that was designed specifically for therapists, social workers, marriage counselors or other mental health professionals who are seeking a complete, user-friendly solution that is also affordable. Therasoft Online offers a variety of specialty-specific features that address clinical documentation challenges, streamline billing and simplify the scheduling process. Therasoft Online is 100% web-based, it offers anytime-anywhere access, giving therapists the ability to complete Assessments, create Treatment Plans and take Progress Notes from anywhere with an Internet connection. It's highly scalable, making it a great fit for both solo-practitioners and well as group practices with multiple therapists in multiple locations seeking remote access and centralized administration. On the clinical side, Therasoft Online provides mental health-specific Intake Documents, Clinical Assessments, Treatment Plans and Progress Notes. The administrative portion of the software gives counselors the ability to offer online registration from their website, as well as payment processing, electronic claims and other advanced billing services. We really like their smart scheduling calendar, which pulls client information already in the system into a single, accessible location with color-coded status indicators. Other system features include Therasoft Mobile for iPhone and Android phones, access to 4,000 payers, no per transaction claim fees and no Clearinghouse fees. As an added bonus, Therasoft offers unlimited live training and support, as well as a detailed and effective video manual for self-learning. > > Verdict: Rated **4.3/5** by 309 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 309 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Therasoft Online - **Location**: Sunnyvale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Therasoft for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Calendar Sync - Charting - Chat/Messaging - Claims Management - Client Portal - Clinic Interoperability - Communication Management - Compliance Tracking - Confirmations/Reminders - Credit Card Processing - Customer Database - Customisable Forms ## Integrations (7 total) - DoseSpot - LinkedIn for Business - Meta for Business - Twitter/X - VidyoConnect - WordPress - Xplor Pay ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Medical Scheduling Software](https://www.softwareadvice.co.uk/directory/18/patient-scheduling-software/software) ## Related Categories - [Medical Scheduling Software](https://www.softwareadvice.co.uk/directory/18/patient-scheduling-software/software) - [Electronic Medical Records Software](https://www.softwareadvice.co.uk/directory/8/electronic-medical-record-software/software) - [Therapy Software](https://www.softwareadvice.co.uk/directory/3729/therapy/software) - [Mental Health Software](https://www.softwareadvice.co.uk/directory/4548/mental-health/software) - [Therapy Notes Software](https://www.softwareadvice.co.uk/directory/3733/therapy-notes/software) ## Alternatives 1. [Fusion](https://www.softwareadvice.co.uk/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 2. [Alleva](https://www.softwareadvice.co.uk/software/365334/alleva) — 4.5/5 (282 reviews) 3. [Carepatron](https://www.softwareadvice.co.uk/software/241061/care-patron) — 4.4/5 (844 reviews) 4. [ModMed](https://www.softwareadvice.co.uk/software/2446/electronic-medical-assistant) — 4.4/5 (363 reviews) 5. [EHR YOUR WAY](https://www.softwareadvice.co.uk/software/3789/ehryourway) — 4.9/5 (527 reviews) ## Reviews ### "Not Happy Anymore" — 2.0/5 > **Kathy** | *15 August 2018* | Mental Health Care | Recommendation rating: 2.0/10 > > **Pros**: I like all the functions of the software. > > **Cons**: Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed. > > Not so great anymore. ----- ### "Making the Switch to Therasoft" — 5.0/5 > **Matthew** | *19 March 2022* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases. > > **Cons**: Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them. > > My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients. ----- ### "More focused on expansion than quality and customer service" — 1.0/5 > **Jennifer** | *14 November 2025* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: I was a customer for several years. I thought five years ago their customer support was small and responsive. It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services. I thought the many reports run were helpful. > > **Cons**: The subscription price was raised by over 263% with less than a month's notice. This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data. For small practices with a limited budget, that kind of budget increase is not easily managed. Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error. My experience was that it felt like Therasoft clients are merely a commodity and communication and customer satisfaction are a secondary consideration, if at all, to company expansion and growth. I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed). Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality. I also did not think that the platform worked consistently well. There were frequent glitches that interfered with clinical service. My patients experienced the portal as clunky and hard to use. ----- ### "Amazing resource for counselors" — 5.0/5 > **Heather** | *17 January 2020* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I am most appreciative of the billing services that are a part of this software. Having Therasoft handle this complex and sometimes stressful portion of my business is a huge help. It allows me to focus on caring for my clients and growing my business and not trying to navigate the maze of the insurance world. > > **Cons**: It took be some time to adjust to the calendar based system rather than being able to click on a client's name and find everything related to them in one place. > > My experience with Therasoft has been excellent. The scheduling, medical records and billing components are reliable, meet the requirements of my payors and are easy to use. I am thrilled this year to have collected more in revenue, despite taking a month sabbatical. This outcome I believe, is solely due to the hard work of my biller with Therasoft who stays on top of my claims, denials and deductibles. It gives me peace of mind to know that the Therasoft team is coordinating my billing. ----- ### "Unfair charges for record keeping." — 5.0/5 > **Linda** | *23 July 2021* | Alternative Medicine | Recommendation rating: 0.0/10 > > **Pros**: Was happy with product; very unhappy with support. > > **Cons**: When you leave Therasoft you cannot get a copy of your records, with a fee, of course. Instead if you want access to your files, which in my case is 7-10 years, you MUST PAY THEM $200.00 A YEAR\!. No other ehr medical records hold a subscriber hostage in order to get access to files and comply with law of mandatory keeping records for 7-10 years. This is outrageous in that you are trapped into paying this ongoing fee. > > Software was find; the customer service was horrible. I was overcharged for their billing service and since leaving Therasoft am being charged $200.00 per year to have access to all my notes on patients. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/103724/therasoft-online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/103724/therasoft-online) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data