--- description: Review of CGM APRIMA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CGM APRIMA | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/8/electronic-medical-record-software/software) > [CGM APRIMA](/software/1035/aprima) # CGM APRIMA Canonical: https://www.softwareadvice.co.uk/software/1035/aprima Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/1035/aprima?page=2) > CGM APRIMA, previously known as Aprima EHR, is a market leading, award-winning EHR loved by physicians and office staff. CGM APRIMA is designed to take advantage of multiple hardware forms including the CGM APRIMA mobile app which is perfect for tablets, touchscreens, and smartphones. CGM APRIMA is used with great success by physicians in over 70 specialties including primary care, numerous surgical specialties, and many more. It is highly adapted to and well-used in many settings, from typical medical offices to home/palliative settings, FQHCs, and more. The system offers EHR, PM, patient portal, telehealth, prescribing, population health, integrated EDI and so much more. With a design that adapts automatically to a physician’s workflow CGM APRIMA offers a unique, intelligent navigation experience that learns your style to help you document faster and focus your time on the patient. CGM APRIMA seamlessly captures all the necessary, structured data that help you see clinically relevant findings based on presenting symptoms, diagnosis codes, and preferred treatments while also generating the important billing codes needed to support efficient and accurate billing. Built on a single database, the CGM APRIMA EHR and Practice Management system is fully integrated, giving you seamless access to relevant information regardless of where you are in the system. The solution features unique, replication technology to let users work from anywhere, anytime, with or without an internet connection. Choose the deployment option that suits the unique needs of your practice—either cloud-based or on-premise. Pricing is very competitive. > > Verdict: Rated **2.8/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 53 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support | 2.7/5 | Based on overall reviews | | Value for Money | 2.7/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: eMDs - **Location**: Richardson, US - **Founded**: 1996 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact CGM APRIMA for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Charting - Claims Management - Drug Reference Database - E-Prescribing - EDI - EMR/EHR - EPCS Compliant - Electronic Prior Authorisation - For Cardiologists - For Family Medicine - Formulary Management - HIPAA Compliant - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication History - Medication Management - Mobile App - Multi-Physician - Patient Intake ## Category - [Electronic Medical Records Software](https://www.softwareadvice.co.uk/directory/8/electronic-medical-record-software/software) ## Related Categories - [Electronic Medical Records Software](https://www.softwareadvice.co.uk/directory/8/electronic-medical-record-software/software) - [Nephrology EMR Software](https://www.softwareadvice.co.uk/directory/451/nephrology/software) - [Otolaryngology EMR Software](https://www.softwareadvice.co.uk/directory/114/otolaryngology-software/software) - [Pain Management EMR Software](https://www.softwareadvice.co.uk/directory/115/pain-management-software/software) - [Urology EMR Software](https://www.softwareadvice.co.uk/directory/13/urology-electronic-medical-records-software/software) ## Alternatives 1. [Fusion](https://www.softwareadvice.co.uk/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 2. [Alleva](https://www.softwareadvice.co.uk/software/365334/alleva) — 4.5/5 (282 reviews) 3. [Carepatron](https://www.softwareadvice.co.uk/software/241061/care-patron) — 4.4/5 (843 reviews) 4. [ModMed](https://www.softwareadvice.co.uk/software/2446/electronic-medical-assistant) — 4.4/5 (363 reviews) 5. [AestheticsPro](https://www.softwareadvice.co.uk/software/73167/aesthetics-pro) — 4.4/5 (619 reviews) ## Reviews ### "CGM APRIMA" — 5.0/5 > **Jeffrey** | *6 May 2024* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Timely and efficient customer service based in the states for issues with not only software but billing issues as well. > > **Cons**: Way too many clicks to get where you need to get. They just did an update that added way more clicks than before but the new layout is nice. > > Positive. Only have had a few issues with them but most can be resolved easily and customer service is extremely helpful. ----- ### "TOP OF THE LINE" — 5.0/5 > **Katie** | *22 November 2017* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I don't know where to begin.... I think that anyone who rates this system anything less than 5 stars does not know the capabilities of this EHR program. Before anyone makes up their mind about switching to another vendor please do your homework first. Step 1 require someone from the practice get extensive training on the one area that is the heart of the entire set up- \*List Editor\*. Call Aprima and ask for securities to this area of the system (you have to own your system in order to do this) If you know what you are doing, literally you can create your own setup/category/section/rule/security measure/capturing data for CMS program. I can go on and on what you can edit, the sky is the limit you don't have to use templates that the system comes with by the way even though you think you see all the options, most likely you are not as they are hidden behind filters that are set to default to... For example searching by (most recent- to- most frequent to- alphabetical order- to- all -1).. Imagine back roads that you don't see... like the human body all we can see is surface the outside- not the wiring on the inside- for that we would have to use some form of radiology. I highly doubt anyone who gave this system anything lower than a 5 star score has had the time to even scratch the surface of this genius system. Everything I learned, I did on my own time...hours at night I spent self-teaching and uncovering options and search table options that was available to use One by one I would get more excited with my new findings\!\! Our systems Captures and does all the work for us. Every day I learn something new, I am truly fascinated by this system. This is a fact because I personally set up criteria and rules that have changed our reporting to the level that has never been achieved before. The jobs and errors are easily re-set in seconds but I must say, we have never had issues with speed or any other issues for that matter that I could not quickly solve myself or have Aprima support quickly resolve for me, We can see a complicated patient with multiple chronic conditions and address each condition in less than 15 min from the point of check- in to check- out you do the math. On very rare occasion, an upgrade is due and until that is done you may have a few days of "error" messages here and there but that does NOT INTERFERE WITH workflow. Aprima support has been incredible with response time when we need them. I highly doubt this type of support is available with other programs but I am no expert and not looking for any other program \& what it has to offer, simply because I know this is top of the line. Instead, I focus on customizing and molding the system to our preference to fit our practice specialty \& patient’s needs. Anyone who says “There is not enough templates" is dead wrong. Check to make sure your practice is set up under the correct specialty and all the filters are available for use \& if that is still not enough, you can start from scratch and build your own as you go. While charting if you don't see your option listed, search and add the category yourself from a list of options available or better yet, add \_ (underscore) option and now you can type anything you wish for that category. No one said you are limited to using what is provided. In fact, there are too many options. The only obvious problem after reading all the feedback is doctors don't have a clue what this system truly offers and is capable to do. That is a STAFF problem not Aprima program issue. I suggest focusing more on investing in employees who are highly motivated and independently driven to bring success into the business. Unfortunately Doctors just don't have appropriate support within their own staff that is disciplined enough to dedicate time to learn this system. \*THINK OUTSIDE THE BOX\*. I am convinced in the very near future Aprima will succeed at even that issue... by providing physicians with a system that even replaces staff that we all so desperately depend on. This EHR is incredibly intelligent \& anything lower than 5 star rating is simply "limited knowledge of what this system is really capable of". It only takes one determined mind to uncover the system's magic ability to not only do all the work but also to make money for the company effortlessly. My advice? Invest in the right person... someone you can trust and give them all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). And finally make sure the person you chose for this job is highly driven and takes pride in the work they do. Only then will you discover that this system is a keeper \& truly is one of a kind\! > > My advise? Invest in the right person... someone you can trust with all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). Finally make sure the person you chose for this job is highly driven and takes pride in the work they do. ----- ### "Not a cookie cutter product, Aprima grows with you as your needs grow." — 5.0/5 > **Frederick** | *18 January 2018* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: An integrated EHR and Billing solution that can be customized to fit the work flow of your clinic. Aprima gives you the tools to follow to finality a patient's need. Our office is on the same page with every patient with our ability to annotate if needed anywhere in the process. > > **Cons**: The design features are easy to apply but you do need have a knowledgeable person to make changes. You can keep it simple or modify the system to work for you rather than for it but it's not a task for a novice. You will need support from Aprima if you don't have the staff with some database knowledge to make some of the greatest features work. > > Aprima support is great\! They prioritize critical issues and address all issues to finality. They make recommendations in work flow to make the practice more efficient and to improve the overall doctor patient relationship. ----- ### Review — 4.5/5 > **Jack** | *2 November 2013* > > We have used Aprima since 2011. We moved from paper to electronic format using a staged process that I spearheaded as project manager. In November 2011, we implemented the PM system. In February 2012, we moved. I became Aprima PRM 2011 certified and began training physicians in May for a July and August implementation. I met with each of the physicians who were participating in the first of the three waves of go-lives beginning in May and started exposing them to the product. I began meeting with the second wave physicians in June. By July, three physicians were already using Aprima, even though their official Go Live date hadn't arrived. Five physicians were using it by the end of July. We ran a part-electronic/part-paper schedule, which we ramped up as the physicians felt comfortable. It took six months before all of our physicians were 100% electronic. While the process of converting was difficult, we had almost no loss of patient volume. We did not cancel appointments or block off vast swaths of the schedule due to the implementation. The software was relatively easy to pick up for our physicians once it was configured administratively and once the physicians and staff became accustomed to the program's layout. Customer support has been pretty good and has only gotten better since we began with them. There were a lot of crashes early on, but those have been 99% fixed. We have submitted dozens of tickets and almost all of them were completely resolved within 24-48 business hours. Any emergencies were handled within a couple hours. If you do have a more complex issue that has to be passed on to a developer, though, you may be waiting. We've actually seen an improvement in our patient flow and our ability to measure the practice's performance has vastly improved. We now have a number of fixed quantitative measures that we can follow for clinical, financial, and operational performance such as no show %, revenue per procedure, E\&M coding averages, lab/task/phone message completion rates, etc. which we can map by provider, site, CPT, date, or whatever other dimension we wish. It's really crazy how flexible reporting can be with 3rd party software. I estimated the number of linear inches for a file rack for our existing chart storage before we moved them to their new home in the new medical records suite by retrieving the first letter of the last name of each patient that was seen since Aprima began and dividing it by the total number of patients, then multiplying it by the number of available inches to get the amount that should be allocated to the A's, B's, C's, etc. We were able to reduce the medical records department from 4.6 FTE employees to 3.25 FTE employees. Our clinic is now distributed in separate offices. We were able to move our business office outside of the clinic into another suite in the building and our medical records department was moved out as well. This was not possible without Aprima. This made room for an additional physician who we onboarded just two months ago, and it positions us to expand even more. Our no-show rate has reduced from 4.5% in May 2012 to 0.9% in October 2013 due to appointment confirmation e-mails, calls, and text messages that were not possible before our conversion. We are saving thousands on paper, folders, inserts, envelopes, postage, and other materials. We have begun tapering off our off-site storage, which is a $1,000/month expense that will be reducing by $200/month every year for the next 5 years. Patients love being able to log on to our patient portal to look at their lab results, which has saved our staff from having to call or mail results when patient labs are normal. Our physicians are seeing more patients per day on average than they ever have before. We are on our way to our highest-ever year when judged by total revenue. The physicians love being able to go home and remote into the office to do work. Our physicians are generally happier and more relaxed than they were when we were using paper. Staff are happier and more relaxed. The administrator and HR manager is able to focus on side projects because there are fewer conflicts. All-in-all, Aprima has been a huge success, although it could use a number of improvements to speed and the overall design of the product. ----- ### "Great product within budget" — 4.0/5 > **Aparna** | *15 February 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It’s is user friendly and help section is great. One stop EMR for practice management, insurance verification, billing, denials and posting. > > **Cons**: Customer service can be better. Posting can be improved as it’s is not payer friendly. No all payer posting can be seen. > > It’s better than many of the EMR system in that price range. Good for smaller organizations. Clinician friendly and billing is accurate and fast. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/1035/aprima?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/1035/aprima) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data