--- description: Review of Teneo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Teneo | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Teneo](/software/103463/teneo) # Teneo Canonical: https://www.softwareadvice.co.uk/software/103463/teneo > Teneo is a cloud-based and on-premise solution designed to help build, test, deploy and manage conversational AI applications. The platform allows administrators to utilize natural language analysis to understand and gain insights into customers' views, preferences and sentiments, improving brand communication. Teneo allows large corporations to build applications, measure KPIs or performance metrics and receive closed-loop feedback to deliver personalized communications. Features of Teneo include multilingual, ad-hoc or scheduled reporting, data collection, product optimization, prioritization and more. Businesses can capture data in both structured and unstructured formats from dialogs and use machine learning to receive proactive improvement suggestions across applications. Teneo includes integration and modularization capabilities, which let administrators integrate the system with various data sources such as Salesforce, SAP, Amazon Alexa, LINE, Bold360, RightNow, WhatsApp and more. Support is extended via phone, documentation and an online forum. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Artificial Solutions - **Location**: Barcelona, Spain - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Artificial Solutions for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, Galician, German, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and 4 more ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Configurable Workflow - Contextual Guidance - Customer Database - Customer Experience Management - Customer Service Analytics - Customisable Branding - Drag & Drop - Engagement Tracking - Feedback Management - For Developers - Generative AI - Intent Recognition ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. 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It was important to us that the platform was user friendly so we could accelerate our plans to involve business users in the development and to deliver one of our core goals — corporate consistency across content, languages and technology. No other vendor could elaborate on how a global company like ours could utilize resources from Europe to deliver a conversational system running in North America. One of the reasons Circle K chose to work with Teneo was because of its master/local approach to languages that allows for a conversational AI application to be built in one language and easily ported to another. Teneo typical allows for 80% of the original build to be used. This helps to significantly increase ROI because less resources are required, and rapid expansion of the conversational application is possible. > > **Cons**: Our conversational AI strategy is managed by a cross functional team, which means that majority of development work is expected to be done by business users rather than tech experts. Teneo development platform isn't particularly user friendly - there's a significant learning curve to become an experienced user. > > We wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. With help of Teneo we have efficiently delivered projects that bring value to the business. With help of experienced professionals from Artificial Solutions, our project team developed an integrated voicebot for Circle K’s fuel distribution call centre in a month - the department is now supported by a technology that reduces up to 50% of incoming requests in the call centre. In customer service department, we are working on a text based virtual assistant that answers to frequently asked questions about Circle K products, services, campaigns, loyalty programs in three Scandinavian languages. ----- ### "Leading Conversational AI Platform" — 4.0/5 > **Michael** | *19 August 2019* | Gambling & Casinos | Recommendation rating: 8.0/10 > > **Pros**: Over the last three years, Teneo has allowed us to reinforce our position as a disrupter in our sector and continue to push the boundaries in customer experience. Artificial Solutions’ robust, flexible platform has enabled us to easily build and go live with multiple conversational applications across a variety of channels, delivering our services to where our customers are already spending time. The platform facilitates conversationally complex interactions with customers; bringing contextual memory, understanding industry-specific \& nuanced terminology, and delivering a personalised, engaging and frictionless experience. > > **Cons**: Supports 35 different languages, however if looking to work in smaller markets, does require the development of these additional language resources. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/103463/teneo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data