About Simphony POS

Simphony POS, from Oracle MICROS is a restaurant management system designed to help restaurants, cafes, bars, hotels, resorts and casinos manage orders, inventories, menus and more. It enables businesses to process online payments, integrate with food delivery applications and optimize stock levels on a unified platform., The application offers Simphony POS terminals, which allows employees to quickly process payments and generate digital receipts. Features of Simphony POS include menu management, employee scheduling, self-service kiosk, kitchen display system (KDS), room booking, customer loyalty programs and more. Additionally, managers can utilize the built-in reporting module to generate customizable reports on employee activities, menu items or restaurant locations and gain insights into customer preferences. Simphony comes with an application programming interface (API), which facilitates integration with several third-party platforms, enabling businesses to push and pull data across systems. Pricing is available on request and support is extended via online measures.
Simphony POS Software - Simphony restaurant seating
Simphony POS Software - Simphony menu item details
Simphony POS Software - Simphony menu order
Simphony POS video
Simphony POS Software - Simphony restaurant seating - thumbnail
Simphony POS Software - Simphony menu item details - thumbnail
Simphony POS Software - Simphony menu order - thumbnail

Simphony POS pricing

Simphony POS does not have a free version and does not offer a free trial. Simphony POS paid version starts at £1.00/month.

Starting Price:
£1.00/month See pricing details
Free Version:
No
Free trial:
No

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GoFrugal

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Simphony POS Reviews for UK Users

Feature rating

Value for Money
3.6
Functionality
4.2
Ease of Use
4
Customer Support
3.5
5 reviews of 21 View all reviews
Christian
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

5
Reviewed on 08/07/2020

Simphony Review - Minor DKL Food Group

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Matt
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 04/07/2020

Oracle = A great global partner

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase.

Immediate support not often available

Jean
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 05/10/2020

What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.

It was a really bad choice.

Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .

Since, Oracle purchased Micros, service and support has suffered greatly.

They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.

Make a wise choice, don’t choose Oracle Simphony.

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.

Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Marlon
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 09/05/2022

High end POS Solution

Pros

The POS layout is very well setup for ease of use, the wording and descriptions are simple and easy to understand for all our staff members

Cons

It is not compatible with GAAP OCB screens so it does not offer a drive thru solution, this area is still underdeveloped, It has to run in a window on your back office and if you accidently close the window the whole system shuts down.

Mike
  • Industry: Restaurants
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/06/2020

Simphony

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pros

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons

Sometimes support a little clunky, but we get there in the end.

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