--- description: Review of yellow.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: yellow.ai | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [yellow.ai](/software/102266/yellowmessenger) # yellow.ai Canonical: https://www.softwareadvice.co.uk/software/102266/yellowmessenger Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/102266/yellowmessenger?page=2) > Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses. Headquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform. What sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the cutting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction. Founded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities. Our generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service. One of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs. At Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations. In summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitonic Technology Labs - **Location**: Bangalore, Karnataka, India - **Founded**: 2016 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Please contact Bitonic Technology Labs directly for pricing. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Brazil, Canada, Hong Kong SAR China, India, Indonesia, Japan, Malaysia, Mexico, Oman, Singapore, South Korea, United Arab Emirates, United States ## Features - 360 Degree Feedback - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Autoresponders - Benchmarking - Business Process Automation - CRM - Campaign Management - Canned Responses - Chat/Messaging - Chatbot - Churn Management - Code-free Development - Communication Management - Configurable Workflow - Content Creation - Content Management - Contextual Guidance ## Integrations (14 total) - Google Chat - Google Drive - Jira - Meta for Business - Microsoft 365 - Microsoft Azure - Microsoft SharePoint - Microsoft Teams - SAP Business One - SAP SuccessFactors HCM - Slack - Telegram - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software) - [Generative AI Tools](https://www.softwareadvice.co.uk/directory/4616/generative-ai/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4076 reviews) 2. [UChat](https://www.softwareadvice.co.uk/software/335425/uchat) — 4.9/5 (73 reviews) 3. [Fathom](https://www.softwareadvice.co.uk/software/423207/fathom) — 5.0/5 (807 reviews) 4. [Five9](https://www.softwareadvice.co.uk/software/20063/five9) — 4.2/5 (481 reviews) 5. [Amazon Connect](https://www.softwareadvice.co.uk/software/352892/amazon-connect) — 4.5/5 (92 reviews) ## Reviews ### "Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology" — 4.0/5 > **John Epok** | *24 May 2024* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: - integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc - intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat - core strength on SEA regional language and dialect - resonable pricing - proactive and supportive support and success team - user-friendly platform on flow creation and troubleshooting > > **Cons**: - some configurations would need tech background e.g. integration to Zendesk > > I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT. ----- ### "Yellow Messenger Chat got" — 5.0/5 > **Dharaneesh** | *25 August 2022* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature > > **Cons**: The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided > > Overall a Good partner but if the phone app if the bugs are fixed then it would be greater ----- ### "Yellow Messenger becomes Yellow.ai with the same issues" — 2.0/5 > **Verified Reviewer** | *11 August 2022* | Internet | Recommendation rating: 5.0/10 > > **Pros**: While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work. > > **Cons**: The interface to chat and linking multiple channels was broken. > > Not good. Passable support. ----- ### "Yellow.ai Assessment - Conversational Commerce & Live Agent System" — 5.0/5 > **Mirza** | *24 February 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly. > > **Cons**: It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced. > > The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business. ----- ### "Platform that can fuel conversational commerce" — 4.0/5 > **Verified Reviewer** | *4 August 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Ease of setup, and good API support for integration. > > **Cons**: Console design, analytics and the mobile platform can get better ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/102266/yellowmessenger?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/102266/yellowmessenger) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data