About Prime Suite

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement. Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition. Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.
Prime Suite Software - Patient dashboard
Prime Suite Software - Reports dashboard
Prime Suite Software - Mobile view
Prime Suite Software - Patient factsheet
Prime Suite Software - Diagnosis modifier search
Prime Suite video
Prime Suite Software - Patient dashboard - thumbnail
Prime Suite Software - Reports dashboard - thumbnail
Prime Suite Software - Mobile view - thumbnail
Prime Suite Software - Patient factsheet - thumbnail
Prime Suite Software - Diagnosis modifier search - thumbnail

Prime Suite pricing

Prime Suite does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Prime Suite Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
3.8
Ease of Use
3.9
Customer Support
3.9
5 reviews of 209 View all reviews
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/05/2019

We've Used Primesuite for 7 years!

Pros

We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!

Cons

This software can be a little expensive. If you can justify the cost, I would highly recommend it.

VINNIE
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 18/02/2020

Nobody loves their EHR

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

Pros

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Cons

Service and response times to issues. We still have open tickets from December in the middle of February.

Alternatives Considered

athenaOne

Reasons for Switching to Prime Suite

We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena.
luis
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 25/08/2018

PRIME GREEN WAY.

I did use in the past practice fusion, nextgen, practice partner in the previous job before going in my on own I will rather use practice fusion again, I do have the view as a physician and owner of the practice.

Pros

The billing software works well, I found it difficult to find a claim that was not paid why ( all the information is there) you need to get used to finding it, it is not easy to see and find a thing quickly.

Cons

Very difficult for family medicine you need to expend a lot of time doing your set up otherwise paid a lot of money for training and still do your own work " Forget about free training" the free training is just for you to start using greenway, finding diagnosis is difficult it takes a lot of time, sending prescription also take time, you have to save everything before you move to the next step in your note otherwise you can lose the information, make sure your contract has everything you may need in the future otherwise they will charge you for even a smile in from of prime suite, the sale person will tell you everything is included make sure you take your time reading and getting everything in written ( e-prescribe free: not true for control medication you have to pay extra if not written in the initial contract, asking for update or more training it can take weeks even when you have to pay.

Renee
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 07/06/2022

Greenway PrimeSuite Review

We have been with Prime Suite for many years- they have had many growing "pains" over time, either with product management, customer service or just what direction the company is going in general. I do feel that they have definitely redirected and have placed success of the clients as priority.

Pros

One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users.

Cons

Reporting functionality can be challenging due to how the data is stored.

Paula
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/02/2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

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