Supremo Remote Desktop

Pros

Very easy to install and use and low use of resources

Cons

Request for assitance hould be an great improvement

Alternatives Considered

Reasons for Switching to Supremo Remote Desktop

Pros

You just need password to connect a remote desktop rather waiting acceptance of that person, therefore that remote PC may be off. New version seems more modern interface. It is reliable and secure and can be accessed only on the permission of the person at other side. Its powerful data transfer protocol helps to connect remote PCs without any configuration.

Cons

Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple. It does not support printer. Connectivity problem irritates therefore users need strong internet connection.

Pros

It is simple, fast and light.
Sometimes the network goes down and we have to reconnect, but it's not a problem.

Cons

Expensive in my opinion, but the quality is good in the end.

Alternatives Considered

Pros

It easy to use, easy for my client to download, once connected to a desktop I can fix 95% issue.

Cons

When used on a domain network, if end-user run in their profile, I have difficulty in using as Administrator, they have to enter the Admin login details and then I lose control of Supremo.

Pros

The software can also be easily installed remotely if the domain user does not have admin rights. you have the option to have them start automatically in the background, so that you can access a computer at any time, even if the user can no longer make any inputs or is not very gifted with computers ;)

Cons

Unfortunately, the performance is very poor compared to competing products. The video is jerky, inputs have a clear latency. Unfortunately, all other remote maintenance programs that I have used so far perform better here.

Alternatives Considered

Reasons for Switching to Supremo Remote Desktop

Pros

Easy install and superb features. It solves my 100% remote support service / server monitoring.

Cons

Doesn't work with remote sound and perhaps you could improve the screen resolution.

Pros

Whenever you need full control of a remote desktop, especially when you need to do administrator-level jobs (eg. installing software).

Cons

I feel sometimes uncomfortable with some customers with the fact that remote user wins over local user when using the mouse. Useful but I feel that I'm having too much control.

User interface is very effective but not so stylish.

Alternatives Considered

Reasons for Switching to Supremo Remote Desktop

Pros

I use SupRemo every day to connect to remote computers to give support for various issues (email, windows, apps problems...). The installation of supremo in simple and fast. The remote user just tells the ID and the Password and you can connect to remote machine. You can also connect in unattended way setting a secondary password (install supremo as service and start it with windows).
The remote connection is always smooth, with no slowdown. You can share files and run supremo as administrator (useful if the user has no administrator rights and need to interact with some credential pop ups).
The support is excellent.

Cons

sometimes it crashes and needs to be restarted

Pros

Supremo is easy to download, install, launch and use. These 4 features are fundamental, especially when you need to remote connect to help and assist (your peer could not be skilled in IT, so simple task to allow a remote connection are mandatory. When you launch Supremo you see on the left side your ID and password if you want to receive a connection (and/or a file transfer); in the right side you will input the remote ID and then you will be asked for the password (you can choose a secondary if you often connect to the same ID).
You can execute it at windows startup as a service.
A really good product, surely recommended.

Cons

Sometimes even if it is started it does not load. You have to kill the task and relaunch the service

Pros

Getting the host user to go through the steps required to install and use the Supremo software is pretty easy. As a caveat we do use other software that advises on the local (remote) screen where you are in the preparation stages, which Supremo does not do. Otherwise we would have awarded 5 stars in this category.

Cons

It can't handle multiple monitors at the host end, so sometimes you have to ask the host user to move windows from one monitor to another.

Pros

Interesting feature of Supremo is the ability to customize the interface with your logo and corporate colors. This can be especially useful for businesses that want a customized remote control experience for their customers or employees.

Cons

the downside is the lack of multi factor authentication

Pros

SupRemo is an ideal software for network administrators who are dedicated to solving endpoint incidents. It is easy to use and by activating the unattended mode you don't have to need the user.

Cons

The only drawback we found is not having implemented the module to be able to control mobile phones. Other programs can do it.

Pros

Cheap, user friendly, allways work, simply to use and install

Cons

Reports could be costum.Send emails of all activity day to user admin

Alternatives Considered

Reasons for Choosing Supremo Remote Desktop

Switched From

Reasons for Switching to Supremo Remote Desktop

Pros

We use Supremo primary for unattended remote-access of our employees' computers. We are able to remote apply database and software updates, debug problems and configure PCs when the employee is present or absent.

Cons

No comment here... all good! Supremo does what it should.

Pros

Easy od use, good price per year, easy install

Cons

Implement Copy Paste function, Accept on user side

Alternatives Considered

Reasons for Choosing Supremo Remote Desktop

Switched From

Reasons for Switching to Supremo Remote Desktop

Pros

It just works! ;) Easy to use, newer let me down.

Cons

I would like to utilize all my screens when connecting to a multiscreen system.

Alternatives Considered

Reasons for Choosing Supremo Remote Desktop

Switched From

Pros

easy access and cheaper best software for remote repair

Cons

now on MAC and Android, i can manage all systems with a smartphone

Alternatives Considered

Reasons for Switching to Supremo Remote Desktop

Pros

The ease of use, multi-platform, User friendly

Cons

Need more functions, such as reporting, having an inventory of the devices, not possible to control iOS or Android devices

Pros

We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.

Cons

Nothing to report. When we started there was a problem with our language pack (portugue from Portugal ) but they were very fast to handle that.

Pros

The ease with which we connect with customers. Even people with little experience can download the application and provide the data for connection.

Cons

Possibility to transfer files via copy/paste

Pros

Everything is smoth and easy to do. I like the reporting tools also.

Cons

the need to use file transfer. It's easier to do copy-past

Pros

The fact you can install this as a service and enable un-attended remote access to servers etc is superb. It's also very easy to use.

Cons

The address book is a bit "clunky", it works okay it's just not very intuitive.

Pros

simply and not expenzive

Cons

Poor performance on different screen resolutions

Pros

It is a fast, light and simple application. Ideal for remote support.

Cons

It would be useful to be able to receive automatic reports of connections and elapsed time.

Pros

It works well most of the time. Mostly used for unattended support outside of office hours.

Cons

Not being able to disconnect an existing connection, there are times when it isn't closed which means it can't be used again. An admin option to disconnect from the website would fix this.It often will not connect on the first install, we have to ask clients to close and re-start the software, which makes us look unprofessional. The MAC install didn't work at all