About Omnisend












Omnisend pricing
Omnisend has a free version and does not offer a free trial. Omnisend paid version starts at US$16.00/month.
Alternatives to Omnisend
Omnisend Reviews for UK Users
Feature rating

- Industry: Food & Beverages
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Amazing Value
For the price, you can't go wrong. At first I was skeptical that we wouldn't make much money off of this, but I'm shocked how much our ROI is on omnisend, such a small price to pay for an amazing return. Keep it up.
Pros
The UI is extremely easy to use and navigate.
Cons
Wish there where more premade templates.
Alternatives Considered
KlaviyoReasons for Switching to Omnisend
The price for the other products where to expensive for our budgetResponse from Omnisend
Thank you for the amazing feedback! 🎉 We’re so glad you find our UI easy to navigate—it’s like a walk in the park! 🌳 We hear you on the desire for more premade templates, and we’re constantly working to improve our offerings. It’s fantastic to see such a strong ROI; you might just need a new piggy bank to keep up with those returns! 🐷 If you have any ideas or need assistance, don’t hesitate to reach out!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Our #1 choice for email marketing for our clients
We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due to the personalized support and learning resources. The ease of use is perfect for anyone looking to get started with email marketing in a quick and highly effective way.
Pros
Working with our CSM and strategizing how we can improve our email marketing for our clients each month. I also love the customer support and how helpful the team is with all of my questions and product feature requests.
Cons
Limited integrations with tools such as Yotpo.
Alternatives Considered
KlaviyoReasons for Choosing Omnisend
Omnisend was more robust and offered more features.Switched From
MailchimpReasons for Switching to Omnisend
Better customer support and great learning resourcesResponse from Omnisend
Thank you for making us your #1 choice for email marketing! 🎉 We’re thrilled to hear you’ve had such a positive experience with our CSMs and support team—it’s always a pleasure helping you strategize and grow. We hear you on the integrations and are always exploring ways to expand our integrations. Five years strong and counting—here’s to many more campaigns and wins ahead!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Too buggy, but keeps costs down
Overall, I regret choosing Omnisend instead of Klaviyo. It was close, Klaviyo was a bit more expensive but I liked the support option of Omnisend. In the end, I regretted it and after a year we are switching
Pros
I liked chat was quickly available. It has a lot of features, except reporting they make you pay for proper reporting
Cons
Very buggy -> Doesn't use best practices. For example a long time, when we made a copy of live to staging site (which we have to do regularly for WooCommerce) they would override our URL in our email to our staging site and start sending that out. They claimed to fix it, made me jump through all these hoops to reconnect, and it still broke. So they don't even know how their product works.
You need the 24/7 chat support because there are bugs after bugs. And they demand you keep everything in one long thread so it is very hard to find issues if you need to refer back to them.
Alternatives Considered
KlaviyoReasons for Choosing Omnisend
MailerLite just broke down too much, once our emails were being marked as spam we moved on.Switched From
MailerLiteReasons for Switching to Omnisend
A bit cheaper and better support. But now I regret it and we are switching to KlaviyoResponse from Omnisend
Thank you for taking the time to share your feedback. We truly appreciate your honesty and are sorry to hear that your experience with Omnisend did not meet your expectations. The insights you’ve provided regarding the bugs and challenges you faced are invaluable to us, and we take them seriously as we continue to improve our platform.
We’re glad you found our support team helpful and accessible, but we understand how frustrating recurring technical issues can be. We’d welcome the opportunity to connect with you directly to discuss your experience in more detail and explore how we can make things right. Please don’t hesitate to reach out to our support team at [email protected] or via in-app chat.

- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Omnisend For The Win
Overall, my experience has been great with Omnisend and I would highly recommend them to other business owners.
Pros
The interface is very intuitive and easy to use. Being able to schedule email campaigns and automations with various rules has been such a beneficial aspect of Omnisend for running my small business. The amount of features included with their plans also eliminates the need for other apps, such as sign up forms or reviews. They really do provide an all encompassing service to their customers.
Cons
There have been glitches with scheduled SMS campaigns not sending, but this has been a rare occurrence.
Alternatives Considered
KlaviyoReasons for Switching to Omnisend
They're very similar platforms but the pricing and usability of Omnisend ultimately sold me on using them for my provider.Response from Omnisend
Thank you for your wonderful review! We’re delighted to hear that you’re enjoying the intuitive interface and the comprehensive features that Omnisend provides. We appreciate you pointing out the glitches with scheduled SMS campaigns—though rare, it’s feedback like yours that helps us improve. If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to support your small business every step of the way!

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A Must-Have Tool for Efficient Email Marketing Automation
Overall, Omnisend has been a fantastic tool for our agency. We use it on behalf of multiple clients, and it has significantly improved our ability to deliver highly targeted, conversion-driven email campaigns. The customer support team is responsive and helpful, making the entire experience smooth and efficient. It’s been an invaluable asset for scaling our clients' marketing efforts.
Pros
Omnisend's user-friendly interface and robust automation features are outstanding. We love how easy it is to set up sophisticated email campaigns, from segmentation to personalisation. The ability to seamlessly integrate with multiple platforms and the drag-and-drop editor makes creating professional email templates a breeze. The reporting features provide actionable insights, allowing us to track performance and optimise campaigns effectively.
Cons
The only minor drawback is that the platform can feel a bit limited when dealing with advanced multi-channel marketing across SMS and push notifications. While it covers email marketing exceptionally well, some more complex features or integrations with other channels could benefit from further enhancement.
Response from Omnisend
Thanks for the fantastic review! 🎉 We’re so glad to hear that Omnisend has become a go-to tool for your agency. It sounds like you’re really making the most of our automation features and that you’re not afraid to dive deep into email campaigns—kudos to you! If you ever need anything or have suggestions for those advanced features, don’t hesitate to reach out. Here’s to even more successful campaigns ahead! 🚀