--- description: Review of Outreach Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Outreach | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/4847/conversation-intelligence/software) > [Outreach](/software/352419/outreach) # Outreach Canonical: https://www.softwareadvice.co.uk/software/352419/outreach Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/352419/outreach?page=2) > Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to design, execute and continuously improve a revenue strategy that is disciplined, achievabl and optimized for every stage of the customer journey. Outreach empowers teams to build quality pipelines by ensuring operators get the right message to the right prospect at the right time. Teams can grow, organize and manage books of business and find every opportunity. The platform enables sellers to align with buyers and sell with confidence. With Outreach, administrators can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing. Teams can use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows and real time support. Supervisors can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights. Stakeholders can also use outreach to drive engagement and guidance along the entire customer journey with data insights. > > Verdict: Rated **4.4/5** by 308 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 308 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Outreach - **Location**: Seattle, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Please contact Outreach for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audio/Video Recording - Auto-Dialer - Automatic Transcription - Budgeting/Forecasting - CRM - Calendar Management - Calendar/Reminder System - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Tracking - Call Transcription - Chatbot ## Integrations (93 total) - 6sense - AdRoll ABM - Aircall - Allegrow - Alyce - B2Brain - Bearworks - BigPicture - BombBomb - Chili Piper - Clari Copilot - CloudEagle - Coefficient - Cognism - Common Room ... and 78 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software) - [Sales Coaching Software](https://www.softwareadvice.co.uk/directory/4369/sales-coaching/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.uk/directory/4614/ai-sales-assistant/software) - [Sales Intelligence Tools](https://www.softwareadvice.co.uk/directory/4620/sales-intelligence/software) - [Sales Engagement Platform Software](https://www.softwareadvice.co.uk/directory/4071/sales-engagement/software) ## Alternatives 1. [Substrata Q](https://www.softwareadvice.co.uk/software/245729/substrata-scip) — 4.9/5 (163 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 3. [SalesLoft](https://www.softwareadvice.co.uk/software/169741/salesloft) — 4.3/5 (231 reviews) 4. [SalesBlink](https://www.softwareadvice.co.uk/software/242716/salesblink) — 4.7/5 (248 reviews) 5. [Outplay](https://www.softwareadvice.co.uk/software/207880/outplay) — 4.7/5 (75 reviews) ## Reviews ### "From Salesloft to Outreach: Escaping the Twilight Zone" — 5.0/5 > **Christopher** | *30 June 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward. > > **Cons**: Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong. > > In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want. ----- ### "Great, but not perfect" — 4.0/5 > **Verified Reviewer** | *26 June 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team. > > **Cons**: There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform. > > Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional. ----- ### "Excellent software for sales teams" — 5.0/5 > **Verified Reviewer** | *16 November 2022* | Market Research | Recommendation rating: 6.0/10 > > **Pros**: Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer > > **Cons**: Annual contracts and very expensive for SMBs Integrated sales dialer ----- ### "Best sales sequencing tool on the market, hands down" — 5.0/5 > **Nate** | *31 January 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates. > > **Cons**: Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use. > > Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap. ----- ### "Made our SDRs way more productive" — 5.0/5 > **Florence** | *21 January 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach\! > > **Cons**: It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform. > > Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights). ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.uk/software/352419/outreach?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/352419/outreach) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data