TimeWellScheduled Reviews

Pros

From an administrative standpoint I really appreciated the ability to pivot between instances. Having to work across multiple locations, being able to log in and pivot within the system was very useful and convenient.

Cons

Small inconveniences, such as if an employee accidently selected the wrong answer for the COVID pre-screening, they would be locked out for an entire day. It would be more convenient to be able to actively see check in and check out and COVID notifications in real-time from the dashboard. So you could unblock an associate and allow them to re-engage. Minor but it can be inconvenient because once the associate cannot log in again, we have to notify payroll and take other steps spending time on the correction if a mistake was made.

Additionally, it would be nice to be able to edit a shift even if the day has begun and an associate has already clocked in. I had a situation where a shift was scheduled, an associate clocked in (their first day), we found that they needed to depart early. Normally you would have an associate clock out and write a note as to why. However, if you have a new associate who is not familiar with the system, it would be much easier for them if I could have modified the shift preventing the early-exit notification to prevent confusion/worry in a new associate. This is a preference on how it could work smoother, without adding additional time on the businesses part to make corrections after the fact or approve early exit, etc.

Pros

Integration to the business was easy and quite seemless. Changeover was done quickly and efficiently. Support was available when needed.
Provides your basic functions for scheduling purposes.

Cons

Could use additional key features and functions from an administrative perspective
Difficult to navigate through all the layers of content to find what you are looking for

Alternatives Considered

Celayix

Reasons for Switching to TimeWellScheduled

Due to the number of other Canadian Tire stores already using the system

Pros

Software is easy to navigate with little to no issues in moving between pages. Layout and colors make it easy to use for beginners with a short learning curve. Built in functionality works well for day to day use.

Cons

Bugs do exist like most softwares although some simple ones could be managed better by the support team. Development of a fully functional phone app is almost required at this point and this software lacks that.

Pros

I love the dashboard which gives you a quick view of who is in working right now
it is also a great tool for employee communications as you can send messages to everyone
it is easy for everyone to access their schedule from anywhere at anytime

Cons

when someone disables the link from the clockin computer it is sometime hard to get back to it

Pros

Tracking each employees hours and absent. everything is online no more need for a paper trail

Cons

the timecard reports can be confusing to run and to know which one to use for what you are looking for. needs to be simplified

Pros

TimeWellScheduled is very easy to navigate, which is a benefit for all our team members. Insuring our staff have their schedules at the tip of their fingers for their convenience on the mobile app is amazing. Also, being able to monitor individuals who are tardy or take extended break times. The messaging system is also a great feature as it can reach to the entire work population for updates and notices.

Cons

There are not many features that I have issues with. Sometimes there are some problems while trying to print documents off TimeWellScheduled, and while doing schedules.

Pros

Time clocking, Date reminders, maintaining sick and vacation and most importantly time cards which are most important for Payroll. Easy and efficient export to Payroll software

Cons

Printed Time card is not much clear. Also Scheduling needs more features as for now it calculates employee hours and we at times need only department hours for budgeting.

Pros

Very easy to use. Has a lot of good features to run the store

Cons

You need to be able to make an availability template for employees. Instead of having to go in and specifically choose dates and time you should be able to make a weekly availability template that employees can set.

Pros

Very easy to use and user friendlyFast and good customer service when there is a problem (very seldom have problems though)

Cons

Keeps asking me to change my password because it's too weak

Pros

This is a Great, easy software to help with making employees schedules and time scheduling.

Cons

Least is a bit harder at first getting the regular time schedule like a 8:00 am to 5:00 pm set to use every day from the drag down options.

Pros

I like that all the information that you need is at your fingertips. It makes payroll much easier and it is great in tracking absences, lates, time off etc. It makes scheduling very easy and you can check at any time to see who is working. I also like the email alerts when someone is late....it usually means they forgot to sign in but it gives us an opportunity to remind them that they should be clocking in.

Cons

If employees switch shifts and it doesn't get changed in the Time Well Scheduled system then it can be very confusing for who worked what. Some Managers who approve the changes are not authorized to make changes on the system. This is an employee training function (to leave us a note about changes). It would be nice if there was some way to link to the other employees schedule when an employee signs in to cover that persons shift.

Pros

Some of the best features are within the scheduling like enabling staff to request specific times or shifts, offer and accept shift swaps, being able to create shits blocks and use the drag and drop feature for creating a schedule is a great time saver. We also use it to communicate and send important messages to our staff like daily updates on safety and what is new in the store.

Cons

The behind the scenes functions could use some adjusting. Time cards get automatically approved or not approved sometimes for the same reasons within the set parameters so you end up looking at every individual time card. There used to be an option to choose "mark this day as a sick day" when approving a time card where the staff member left early, this has been removed but should not have been. This function was used on a regular basis.

Pros

Great software for scheduling! A real time saver! And on top of that a really great team to work with! They actually listen to our suggestions and demands and they work with us to make everything right! I highly recommend TimeWellScheduled!

Cons

Sometimes the system lags. It's getting better with time. But still happens once in a while and it's annoying

Pros

This software is easy to use and understand for all of our staff. It's nice that it includes time clock, messaging, payroll, etc.

Cons

Our software needs to be rebooted quite often.

Pros

Digital punch in/outs for employees on tablet
Website access remotely
Reports easy to use

Cons

No keyboard option on App for punch in. If employee needs to explain why they are late thay can only pick from predefined options

Pros

Lots of customization available, always adding new functionality and works well with our payroll software.

Cons

The help functions are not as detailed as they should be.

Pros

Very easy to use and I can do it from home or on my smart phone

Cons

This works well for us. Just don't like the way it prints out when a person wants a hard copy. Doesn't list the staff that are in the same department together.

Pros

the APP, employees can access remotely to see their schedule

Cons

reporting and lack of support - when having questions, its not helpful to just receive a PDF with 40 pages to answer the question we have.

Pros

Convenient way to keep track of staff clocking in and out and getting my schedule emailed to me or being able to check time well scheduled from my phone

Cons

Not difficult to use for the staff and myself to approve and update time cards

Pros

I can drag a schedule time from one person to another

Cons

If another manger enters a time only they can change it or if a staff request time off I can’t change it if they want to work

Pros

Simplifies scheduling and allows for copy and paste function for consistent shifts

Cons

So many features that I haven't had a chance to explore. A quick tutorial might be helpful

Pros

The TWS software is easy to use and understand. The employees are aware of their schedules at all times and do not have to rely on posted schedules.

Cons

Ensuring all departments are set to make changes.

Pros

I like that there are so many options to choose from to customize your experience. Customer service is also very quick to respond.

Cons

Can be laggy sometimes when inputting schedules

Pros

Copy/paste weeks at a time. Love that I can access from anywhere.

Cons

It would be nice to see all the statutory holidays in a list for the year, for all provinces.

Pros

How easy it is to navigate. This helps when showing employees how to use the system.

Cons

The mobile app can show more features and allow for admin access. For example, it would be great if I can add in absences, change schedules and approve timecards through the phone app.