AutoManager Reviews

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews
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User Reviews Overview

About AutoManager

Automotive CRM is a comprehensive solution for independent car dealers. It is built to help dealerships manage existing and prospective customers, track sales team activities, monitor appointments, see customer status, plus more....

Learn more

Feature ratings

Value for Money
4.9
Functionality
4.9
Ease of Use
4.9
Customer Support
4.8

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225 reviews

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Jack
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

First class customer service

Been using Automanager since 2004 and its great.

Pros

This is an fantastic platform with true customer service. Had a disater on a saturday dealership was crippled an amazing customer service rep named [sensitive content hidden] took his time to explain everything and got us up and running quick. Absolutely first class tech who couldnt get paid enough Absolutely saved the day.

Cons

Love everything this is everything youll ever need and so much more

Ron
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

The Best DMS System

It has been quite an experience using this product.

Pros

The program is easy to use, and it is user-friendly.

Cons

I don't have any complaints of the product.

Alternatives Considered

Frazer

Reasons for Choosing AutoManager

Carsforsale product was not fully functional.

Switched From

Carsforsale.com

Reasons for Switching to AutoManager

It is much easier to work with than other products.
Jonathan
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 12/07/2024

Unhappy User

This software was purchased decades ago. One day we came in and were unable to use the software that we paid for. We were "held hostage" until we paid their support fee. We would not recommend this software to anyone.

Pros

Ease of use - did not appreciate being held "hostage" to pay their support fee.

Cons

The support fee - you have no choice to use support or not.

Top AutoManager Alternatives

Carsforsale.com

GoDaddy Website Builder

PBS Accounting

Dealertrack DMS

Steve
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/01/2025

Tech support

Pros

Deskmanager is very nice program and easy to use. [sensitive content hidden] was great helping me resolve my web issues.

Cons

None .

PENNY
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

technical support

Pros

Desk manager and web manager are easy to use and they are friendly
[sensitive content hidden] was extremely helpful

Cons

time zone and nothing more.

Usman
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

Comprehensive Review of DMS AutoManager and Exceptional Service from Heather

[sensitive content hidden] took the time to understand my needs and provided tailored solutions that fit perfectly with my business operations. She was always quick to respond to any questions, offering clear and detailed guidance. Thanks to her, setting up and navigating DMS AutoManager felt effortless.

Pros

Comprehensive Features: Offers a wide range of tools that streamline automotive business operations, saving time and improving efficiency.
Customizable Solutions: Flexible options tailored to fit specific business requirements.

Cons

Initial Setup: Requires dedicated time and effort for proper configuration and integration into existing systems.

Lori
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

technical support

Pros

Desk manager program is easy to use and it s friendly
[sensitive content hidden] was very helpful with Deskmanager fixing the issue

Cons

Nothing yet program is working fine so far so good

khalil
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2024

Printing forms on Okidata

Pros

Deskmanager Online is a nice software and [sensitive content hidden] was very helpful with okidata pointer setup and printing

Cons

No much

Majid
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2024

Okidata printer setup

Pros

Deskmanager is a great prom and easy to use
[sensitive content hidden] was helpful and he is the best. quick and sufficient

Cons

Not much.

WILLIAM
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2025

technical support

Pros

automanager has excellent support and [sensitive content hidden] was very helpful with setting up Face book market place

Cons

nothing at this time. working fine..............

Henry
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2024

I'll never have any other DMS!

They are wonderfull!! I've been with them since 2008. They have always been able to address my needs and ideas and adapt programs (or features) to make everything work like it was custom made just for me.

Pros

They always are introducing great new features and the support team is fast and thorough. My account rep, [sensitive content hidden], isn't just a "sales person", talking to him is like talking to one of my fraternity brothers. And he always gets me "hooked up" with exactly the right person to hear and understand my questions or needs.

Cons

I'm an early riser on the east coast and AutoManager is based on the west coast. Sometimes I have to wait a few hours if I need help, but then again they always call early (for them) as soon as they check their messages. And they are definitely worth the wait.

Holly
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/08/2024

Epson Printer setup

Pros

[sensitive content hidden] did an amazing job diagnosing and repairing a very frustrating printer situation. He was quick to find my issue and was extremely helpful in showing me how the fix worked!

Cons

Nothing here, you are fantastic

Jeff
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2024

Epson printer setup and configuration

Pros

Deskmanager software is very friendly and customer service is excellent
Mike is very knowledgeable and gets fixed from the first time

Cons

Nothing when we have a question or issue we call back and issue resolved

David
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2024

Quckbooks questions

Pros

Deskmanager is a very friendly program and it is not expensive and easy to use
[sensitive content hidden] is very knowledgeable and very helpful

Cons

Nothing yet did not have any issue with the program

Mark
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2024

ePay Form in desk manager

Pros

Deskmanager is a very friendly program and it is very easy to use
[sensitive content hidden] was helpful

Cons

Nothing yet no issues so far.

Lisa
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/09/2024

quick books

Pros

[sensitive content hidden] is the best. Always helps me with any issues that I have and gets them resolved. He is an asset to DM!!!

Cons

Nothing no problem so far .

Randy
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/08/2024

Technical Support

Pros

I like the support they offer. Always helpful. Ask for [sensitive content hidden].. He's the best!

Cons

No complaints! Very good overall. I believe this product is best bang for buck.

Gurveer
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/10/2024

Quickbooks Support

Pros

easy to use, accuracy is there, friendly . also support team is really helpful, particularly [sensitive content hidden].

Cons

almost everything or all features are excellent

Jim
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2024

Technical support

Pros

[sensitive content hidden] was very helpful with Deskmanager questions

Cons

Nothing yet no issues I can think of now

Cliff
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Epson Printer setup

Pros

Very responsive support team. [sensitive content hidden] is very knowledgeable

Cons

I can't think of anything

Rocco
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

Workstations setup

Pros

Easy of use and friendly
Mike was extremally helpful

Cons

Not much. program is working fine ...........

Roy
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2024

Forms support

Pros

Deskmangaer program is very friendly
[sensitive content hidden] was very helpful

Cons

nothing yet

WILLIE
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

tect support

Pros

[sensitive content hidden] was very helpful with assisting with deskmanager support

Cons

None

Candace
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2024

Remote Support

[sensitive content hidden] was a great help! Fast, efficient and patient

Pros

Fast and efficient. Easy to use and inexpensive

Cons

nothing. Always able to fix my problems in a timely manner

Michelle
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/08/2024

Printer setup

Pros

Automanger software desmkmanager is very friendly and very easy to use
[sensitive content hidden] was helpful

Cons

Nothing , When we needs help and we call and get it resolved

225 reviews