User Reviews Overview
About AutoManager
Automotive CRM is a comprehensive solution for independent car dealers. It is built to help dealerships manage existing and prospective customers, track sales team activities, monitor appointments, see customer status, plus more....
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
First class customer service
Been using Automanager since 2004 and its great.
Pros
This is an fantastic platform with true customer service. Had a disater on a saturday dealership was crippled an amazing customer service rep named [sensitive content hidden] took his time to explain everything and got us up and running quick. Absolutely first class tech who couldnt get paid enough Absolutely saved the day.
Cons
Love everything this is everything youll ever need and so much more
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
The Best DMS System
It has been quite an experience using this product.
Pros
The program is easy to use, and it is user-friendly.
Cons
I don't have any complaints of the product.
Alternatives Considered
FrazerReasons for Choosing AutoManager
Carsforsale product was not fully functional.Switched From
Carsforsale.comReasons for Switching to AutoManager
It is much easier to work with than other products.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Unhappy User
This software was purchased decades ago. One day we came in and were unable to use the software that we paid for. We were "held hostage" until we paid their support fee. We would not recommend this software to anyone.
Pros
Ease of use - did not appreciate being held "hostage" to pay their support fee.
Cons
The support fee - you have no choice to use support or not.
Top AutoManager Alternatives
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Tech support
Pros
Deskmanager is very nice program and easy to use. [sensitive content hidden] was great helping me resolve my web issues.
Cons
None .
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
technical support
Pros
Desk manager and web manager are easy to use and they are friendly
[sensitive content hidden] was extremely helpful
Cons
time zone and nothing more.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Comprehensive Review of DMS AutoManager and Exceptional Service from Heather
[sensitive content hidden] took the time to understand my needs and provided tailored solutions that fit perfectly with my business operations. She was always quick to respond to any questions, offering clear and detailed guidance. Thanks to her, setting up and navigating DMS AutoManager felt effortless.
Pros
Comprehensive Features: Offers a wide range of tools that streamline automotive business operations, saving time and improving efficiency.
Customizable Solutions: Flexible options tailored to fit specific business requirements.
Cons
Initial Setup: Requires dedicated time and effort for proper configuration and integration into existing systems.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
technical support
Pros
Desk manager program is easy to use and it s friendly
[sensitive content hidden] was very helpful with Deskmanager fixing the issue
Cons
Nothing yet program is working fine so far so good
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Printing forms on Okidata
Pros
Deskmanager Online is a nice software and [sensitive content hidden] was very helpful with okidata pointer setup and printing
Cons
No much
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Okidata printer setup
Pros
Deskmanager is a great prom and easy to use
[sensitive content hidden] was helpful and he is the best. quick and sufficient
Cons
Not much.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
technical support
Pros
automanager has excellent support and [sensitive content hidden] was very helpful with setting up Face book market place
Cons
nothing at this time. working fine..............
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I'll never have any other DMS!
They are wonderfull!! I've been with them since 2008. They have always been able to address my needs and ideas and adapt programs (or features) to make everything work like it was custom made just for me.
Pros
They always are introducing great new features and the support team is fast and thorough. My account rep, [sensitive content hidden], isn't just a "sales person", talking to him is like talking to one of my fraternity brothers. And he always gets me "hooked up" with exactly the right person to hear and understand my questions or needs.
Cons
I'm an early riser on the east coast and AutoManager is based on the west coast. Sometimes I have to wait a few hours if I need help, but then again they always call early (for them) as soon as they check their messages. And they are definitely worth the wait.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Epson Printer setup
Pros
[sensitive content hidden] did an amazing job diagnosing and repairing a very frustrating printer situation. He was quick to find my issue and was extremely helpful in showing me how the fix worked!
Cons
Nothing here, you are fantastic
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Epson printer setup and configuration
Pros
Deskmanager software is very friendly and customer service is excellent
Mike is very knowledgeable and gets fixed from the first time
Cons
Nothing when we have a question or issue we call back and issue resolved
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Quckbooks questions
Pros
Deskmanager is a very friendly program and it is not expensive and easy to use
[sensitive content hidden] is very knowledgeable and very helpful
Cons
Nothing yet did not have any issue with the program
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ePay Form in desk manager
Pros
Deskmanager is a very friendly program and it is very easy to use
[sensitive content hidden] was helpful
Cons
Nothing yet no issues so far.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
quick books
Pros
[sensitive content hidden] is the best. Always helps me with any issues that I have and gets them resolved. He is an asset to DM!!!
Cons
Nothing no problem so far .
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Technical Support
Pros
I like the support they offer. Always helpful. Ask for [sensitive content hidden].. He's the best!
Cons
No complaints! Very good overall. I believe this product is best bang for buck.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Quickbooks Support
Pros
easy to use, accuracy is there, friendly . also support team is really helpful, particularly [sensitive content hidden].
Cons
almost everything or all features are excellent
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Technical support
Pros
[sensitive content hidden] was very helpful with Deskmanager questions
Cons
Nothing yet no issues I can think of now
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Epson Printer setup
Pros
Very responsive support team. [sensitive content hidden] is very knowledgeable
Cons
I can't think of anything
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Workstations setup
Pros
Easy of use and friendly
Mike was extremally helpful
Cons
Not much. program is working fine ...........
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Forms support
Pros
Deskmangaer program is very friendly
[sensitive content hidden] was very helpful
Cons
nothing yet
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
tect support
Pros
[sensitive content hidden] was very helpful with assisting with deskmanager support
Cons
None
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Remote Support
[sensitive content hidden] was a great help! Fast, efficient and patient
Pros
Fast and efficient. Easy to use and inexpensive
Cons
nothing. Always able to fix my problems in a timely manner
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Printer setup
Pros
Automanger software desmkmanager is very friendly and very easy to use
[sensitive content hidden] was helpful
Cons
Nothing , When we needs help and we call and get it resolved