SpotOn Reviews

Pros

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

More inexpensive option during COVID and much better processing rates.

Switched From

1Breadcrumb

Reasons for Switching to SpotOn

[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. [SENSITIVE CONTENT] would find the answer and make sure to explain it in a way us restaurant people could understand.

Pros

Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful.

I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.

Cons

Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly.

I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.

Alternatives Considered

Aloha EPOS and Toast POS

Reasons for Switching to SpotOn

Full package availability that integrates rather than a bunch of different apps

Pros

SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.

Cons

SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.

Alternatives Considered

Square Payments and Stripe

Reasons for Switching to SpotOn

The price was cheaper and there were less fees overall than both

Pros

Reporting and ease of change in Back Office software

Cons

The install was rough. No one's fault but the router/modem that they sent wouldn't work.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

Lack of being able to look at reporting. Outdated and not PCI compliant

Reasons for Switching to SpotOn

Ease of use. At the time I knew the local rep. But he signed me up and left 2 weeks later.

Pros

Customer service, Quality service, & merchant services

Cons

Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet.

Pros

We like the POS prices, attention and services.

Cons

The way the information is showed. It looks like vintage and hard to understand in the beginning.

Pros

Easy to work with. Provides great service

Cons

Not very communicative. Never makes contact

Pros

Spoton has been wonderful, i love the fact i can always talk to a real person

Cons

Honestly so far i dont have anything i dont like about spoton

Pros

Quick & ver clear with with Question and Answer

Cons

Loan amount would be helpful if it a little more

Pros

I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.

Cons

It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up.
I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)

Pros

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Cons

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Alternatives Considered

Aloha EPOS, Clover, Revel Systems, Toast POS and POSitouch

Reasons for Choosing SpotOn

I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.

Pros

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Cons

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.

Reasons for Switching to SpotOn

We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.

Pros

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

Cons

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

Alternatives Considered

Square Payments

Reasons for Choosing SpotOn

Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.

Reasons for Switching to SpotOn

Because of [sensitive content hidden], and because SpotOn offers in-person installation.

Pros

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

Cons

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

Alternatives Considered

HungerRush 360

Reasons for Choosing SpotOn

Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came true

Reasons for Switching to SpotOn

Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at all

Pros

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

Cons

It does not connect data to quickbooks so we have to use a bridge app.

Pros

ease of use and our friendly and SUPER helpful local tech wizard [sensitive content hidden]

Cons

has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes

Pros

Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps

Cons

I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.

Pros

Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!

Cons

I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.

Alternatives Considered

Heartland Restaurant and Toast POS

Reasons for Choosing SpotOn

Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.

Reasons for Switching to SpotOn

Cash DiscountingSuperior reportingOther companies within our organization had it already

Pros

Excellent remote accessibility to data, Intuitive reports and UI

Cons

Lack of third party take-out/delivery order integration, Payment processing speed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

It was too outdated and POS data are not remotely accessible.

Switched From

Aloha Cloud

Reasons for Switching to SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.

Pros

SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

Cons

I have not found a con with this software. It is exactly what my business needed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

Cake did not provide support

Switched From

CAKE POS

Reasons for Switching to SpotOn

Ease of use and Customer service

Pros

This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.

Cons

I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.

Alternatives Considered

Chargebee

Reasons for Choosing SpotOn

Wanted something more professional.

Switched From

Wave

Reasons for Switching to SpotOn

Looked to have better features

Pros

The pros for our application
-Being able to program a large menu and the software allowing modifications to menu items
-QR code integration was huge win for customers being able to order and pay outside
-Front facing displays work well and easy to use
-Instacheckmate feature for seamless order entry
-Overall support has been prompt with only a few glitches

Cons

Cons

-We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems
-Gift cards require a seperate reader
-it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed
-Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

Pros

Cloud based, deep functionality, generally good/responsive tech support

Cons

Terrible customer support. Our "rep" is either dead, in prison, or having a laugh. Completely unreachable. The same goes for the so-called "restaurant support managers". Repeated calls and emails have gone entirely unanswered. I need simple answers to basic billing and feature questions. Bupkis. We're planning on ditching this platform if they don't get their act together right quick.

Pros

Its really great for Restaurants

Cons

Speed and easy to operate

Alternatives Considered

Toast POS

Reasons for Switching to SpotOn

Give try to new Product on Market

Pros

It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly
Implementation and Installation teams have been great

Cons

Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups.