User Reviews Overview
About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables...
Learn moreAll SpotOn Reviews Apply filters
Browse SpotOn Reviews
All SpotOn Reviews Apply filters

- Industry: Business Supplies & Equipment
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
A True Game Changer
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Spot On Restaurant
Pros
The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.
Cons
The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
More inexpensive option during COVID and much better processing rates.Reasons for Switching to SpotOn
[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. Michael would find the answer and make sure to explain it in a way us restaurant people could understand.- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
This is the worst POS system that I ever used!
I hated it!
Pros
Good price comparing to the competitors in the market.
Cons
There are a lot of aspects in the POS that are very hard to use. It is not user friendly at all. A lot of customization need to be made after the implementation. It is a very unstable program. We always experience problem daily at the restaurant. There are a lot of limitation in terms of program functions.
Response from SpotOn
We're sorry implementation has been challenging for you, and it looks like this might be because you don't use our restaurant POS designed specifically for restaurants. A member of our team has reached out to work with you on this.
Top SpotOn Alternatives
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
SpotOn Delivers Peace of Mind and Profitability
Pros
Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.
Cons
We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.Reasons for Switching to SpotOn
We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.Response from SpotOn
Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.
- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
SpotOn Review from Momoya
Very good.
Pros
Excellent remote accessibility to data, Intuitive reports and UI
Cons
Lack of third party take-out/delivery order integration, Payment processing speed.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
It was too outdated and POS data are not remotely accessible.Switched From
NCR AlohaReasons for Switching to SpotOn
Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Switch and Save!
We have been blown away with how easy it is to use, the fast go-live time, and the benefits we are already seeing. We are receiving more and more online orders, and are saving money through the cash discount program.
Pros
My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.
Cons
The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
SpotOn Review
Overall I have enjoyed using SpotOn and learning about all the functionality.
Pros
I love the seamless integration with online ordering as well as the marketing capabilities. The BOH user interface is also fairly simplistic and allows for on-the-fly customization & implementation.
Cons
The Front-facing CC reader is almost TOO advanced for some diners and also requires a manual batch close after about 10-14 days of use.
Reasons for Choosing SpotOn
Better transaction fees, customer service, & customization.Reasons for Switching to SpotOn
Better follow-through by the representatives & better pricing/options.- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
SpotOn is RightOn
Excellent product and service. Very responsive sale rep who stops at nothing to get things done Martha Codgill
Pros
Ease of use and stability of software. Staff was able to actually operate without training.
Cons
none as software is very fast, reliable, easy to use, and stable.
Response from SpotOn
Thank you for this feedback, Carl! We love to hear this and appreciate your business.
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Great
Always been friends and willing to help
Pros
Easy to use ... if a problem does occur it is quickly fixed and customer service is always friends and very helpful
Cons
Can't say anything bad about the company
Response from SpotOn
We love to hear this! Thanks for the feedback and we appreciate your business.
- Industry: Restaurants
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Spot On
We have loved it.
Pros
The support and ease of use. My local sales rep helps when I need him and a person over a computer helping me, I will take any day!
Cons
It’s almost too detailed. There’s so much Knowledge that needs to go into learning the ins and outs of the software.
Response from SpotOn
Thanks for the feedback, Lindsey! We appreciate your time leaving this review and love hearing about your experience.
- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Pros
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Cons
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives Considered
NCR AlohaReasons for Choosing SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Switched From
NCR AlohaReasons for Switching to SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Response from SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
SpotOn is exactly what restaurants need!!!
[SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent onsite service. Every issue and question has been answered or addressed within hours if not minutes. The customer service team has been on top of any issue that [SENSITIVE CONTENT HIDDEN] could not personally handle. They are timely and informative. I can't say enough good about this company and software. A true breathe of fresh air!!!
Pros
SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
Cons
I have not found a con with this software. It is exactly what my business needed.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Cake did not provide supportSwitched From
CAKE POSReasons for Switching to SpotOn
Ease of use and Customer service- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
It really is "Spot ON"
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Pros
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Cons
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Reasons for Choosing SpotOn
Northstar was a nightmare.Reasons for Switching to SpotOn
The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Changed the way I thought about Merchant Services!!!
Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.
Pros
The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!
Cons
This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Game Changer
Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
Pros
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
Cons
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Reasons for Choosing SpotOn
Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.Switched From
Heartland Payment ProcessingReasons for Switching to SpotOn
There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
The best POS system I've ever used
The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!
Pros
I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.
Cons
That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!
Reasons for Choosing SpotOn
I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!Switched From
Aloha EPOSReasons for Switching to SpotOn
None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Progressive POS
In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.
Pros
Progressive, accurate, and efficient point of sale technology.
Cons
The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)
- Industry: Industrial Automation
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Great Payment Software
Overall, I really enjoyed this software besides the slow customer service response time. If that would have been improved, I would have stuck with this software permanently. I love how easy it is to use and how it manages transactions so well.
Pros
This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.
Cons
I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.
Alternatives Considered
ChargebeeReasons for Choosing SpotOn
Wanted something more professional.Switched From
Wave AccountingReasons for Switching to SpotOn
Looked to have better features- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
I love Spoton!
Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved us $3k plus online ordering commissions.
Pros
Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.
Cons
I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.
Also, I wish we had more characters for reservation messaging.
Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.
Response from SpotOn
Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google.
2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year.
3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile.
4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps!
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
spoton
our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.
Pros
The pros for our application
-Being able to program a large menu and the software allowing modifications to menu items
-QR code integration was huge win for customers being able to order and pay outside
-Front facing displays work well and easy to use
-Instacheckmate feature for seamless order entry
-Overall support has been prompt with only a few glitches
Cons
Cons
-We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems
-Gift cards require a seperate reader
-it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed
-Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Glad I made the switch
Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!
Pros
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!!
I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!
Cons
So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!
Reasons for Choosing SpotOn
Because of outrageous charges from our previous POS, poor customer service, lack of care for the customer, and them feeling like they were doing us a favor for being our POS System!!!Switched From
Heartland RestaurantReasons for Switching to SpotOn
Local rep, Complete system setup, pricing was great, and was recommended by friend that owns a restaurant nearby.- Industry: Food & Beverages
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
-
Review Source
VIce President
Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
Pros
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
Cons
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
Response from SpotOn
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
- Industry: Restaurants
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Premium Features and Unrivaled Transparency
SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.
Pros
True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.
Cons
Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.
Reasons for Switching to SpotOn
Hardware flexibility, price, no long-term contracts.- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Bar Review
Overall very user friendly.
Pros
Spot On is very easy to use. Great for training new employees to this industry.
Cons
hotline support is weak. return calls are very slow.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
we purchased Imagine in 2016 because the cost of Aloha SupportSwitched From
Aloha EPOSReasons for Switching to SpotOn
user friendly and price- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Hidden Charges
I wasn't aware of installation charges If I knew it I wouldn't have them to come and install the POS which I could do very easily. I paid $750.00 which was automatic payment taken from my bank account.
Pros
Its really great for Restaurants
Cons
Speed and easy to operate