User Reviews Overview
About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables...
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Spoton partnership
They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.
Pros
I feel like they are truly a partner to my business
Cons
They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.
Response from SpotOn
We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great Team!!
Extremely Positive experience and i would highly recommend.
Pros
I like the knowledge that all of the staff from sales to implementation to support possess
Cons
Overall this had been an extremely positive experience
Reasons for Switching to SpotOn
SpotOn’s service and options were the major selling pointResponse from SpotOn
We're happy to hear that SpotOn's service and helpful team have been instrumental in your success!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Avoid them
We are part of a franchise and can not change or we would.
Pros
Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.
Cons
They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again
Response from SpotOn
We appreciate your candid feedback and are working on connecting with you to resolve these issues.
Top SpotOn Alternatives
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Want to make your job harder? Choose Spoton.
Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.
Pros
To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.
Cons
The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.
Alternatives Considered
Square Point of SaleReasons for Choosing SpotOn
Toast support was horrible and the system is getting old. Wanted a more modern system, better support.Switched From
Toast POSReasons for Switching to SpotOn
Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far.Response from SpotOn
Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus!
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review for Spoton
We appreciate what Spoton does, we hope they don't change
Pros
ease of use relating to the POS Terminal
Cons
No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.
Response from SpotOn
Thank you for your review. We are prioritizing faster funding and appreciate your patience.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great service, software, and hardware for my 36 year old restaurant
10/10 and would highly recommend. [sensitive content hidden] fully explained everything from menu build out to online ordering and cash discount programs. [sensitive content hidden] was patient and thorough will the menu consultations and [sensitive content hidden] was very detailed and friendly on install day at the restaurant.
Pros
The customer service from sales, pre-install, and installation. Nice hardware also.
Cons
Nothing at the moment. Possibly make time sheets easier to navigate?
Response from SpotOn
We appreciate this feedback, Keith!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good company
Customer service is good. Very responsive. I like the product that we use.
Pros
They had a local representative. Customer service is good -- never had an issue.s
Cons
No issues that I know of at this time. Works fine.
Response from SpotOn
Thank you for the positive feedback, Dannon! We're happy to be a part of your success.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Poor experience. Can only get better
I’ve surprised myself that I followed through with purchase.
Pros
The hope of saving money through credit card charges.
Cons
Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed
Response from SpotOn
We're sorry to hear you've had a challenging experience so far. We would like to reach out to you to provide more assistance, but we'll need information on your account and best contact number. Please reply to this message or reach out to me directly so we can assist!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Appreciate you all
Our Customer Service experience has been amazing. [sensitive content hidden] goes above and beyond to help our business. We truly appreciate her and all she does for us. Thank you!
Love how support understands we are not a business designed for this software but work with us to grow the opportunities. We appreciate you all so much.
Pros
Customer Service and Support are super helpful. If they don't know the answer they will find out.
Cons
Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us. They have since redeemed themselves.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Shop spot on
Horrible would would not recommend Tommy worse enemy
Pros
The sunshine they pump about their product..
Cons
Terrible communication. Still waiting for answers or equipment
Response from SpotOn
We've reached out for some additional information to help you. Please reply so we can better support you and your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
SpotOn POS
[sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.
Pros
Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.
Cons
As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Cost savings,good customer service and overall experienceResponse from SpotOn
Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Just the Begining
There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of [sensitive content hidden]
are tweaking the software and hardware to where it helps us process the customers and payments.
Pros
I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices.
Cons
What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient.
Alternatives Considered
Toast POSReasons for Switching to SpotOn
the reason we choose Spoton is because the fees seemed to be less on a per transaction and the credit card fees, ability to get a loan, features and overall cost was better than most of the other vendorsResponse from SpotOn
Thank you for your feedback, Michal. We are constantly evolving our tech and its capabilities to better support businesses and have passed this feedback to the appropriate teams. We appreciate you leaving us a review, and we welcome you to the SpotOn family!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
POS System
We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.
Pros
The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.
Cons
letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.
Response from SpotOn
We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts.
Thank you for taking the time to leave us a review and for being a part of the SpotOn family!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
SpotOn Review
Pros
As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.
Cons
Cost of equipment that sits unused for months of the year due to seasonality.
Response from SpotOn
Garland, thank you for taking the time to leave us a review! We're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great investment for your business to succeed
I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone
Pros
Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate
Cons
Closing day report need to be more clear
Alternatives Considered
Square Point of SaleReasons for Choosing SpotOn
Compared the options and SpotOn got my attentionReasons for Switching to SpotOn
After scheduling a demo with SpotOn engineer i came to understanding that it's the right product for my restaurantResponse from SpotOn
Thank you for your kind words, Mina, and for taking the time to leave us a review. We're proud to help support you and your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
POS
We have had a great experience so far! Training was very good!
Pros
Ease of use. Customer support very good. The training was very beneficial!
Cons
So far not much! We are going on 2 weeks now!
Response from SpotOn
Thanks for the feedback, Mike! Customer service is important to us and we're happy to hear about your experience. We look forward to helping you grow your business.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pretty Good
Pros
I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.
Cons
It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up.
I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)
Response from SpotOn
Thank you for this thorough feedback and review. We are excited to report that we're busy streamlining those three websites to get you an easier user experience!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Awesome service and great customer service
Excellent problem solved I have never experienced any problem with the system
Pros
Very professional and very knowledgeable
Cons
All the problems were resolved within minutes I can find nothing to complain about
Response from SpotOn
This is music to our ears! Thank you for letting us help you grow your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
The Best on the Market
Excellent Product and Service. Awesome all around
Pros
Service and the actual product. 24 hours a day 7 days a week
Cons
Sms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer
Response from SpotOn
Thank you for your feedback, Joe, and for taking the time to leave us a review. We're happy to hear about your experience with our product and service. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
DO NOT USE SPOTON
VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL
Pros
NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED
Cons
CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE
Response from SpotOn
Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at [email protected] with your best contact information so I can help get this resolved?
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
highway robbery
They gave me a great rate at the beginning then gradually jack it up to more than double the fees what they used to charge
Pros
quick customer service, great website management
Cons
They jack up your rate without notifying you
Response from SpotOn
Gary, that's not the experience we want you to have, and we've passed this on to the appropriate teams on our end. Should you have any questions or require additional assistance, please don't hesitate to reach us at [email protected].
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Going above and beyond
It was rocky in the beginning. But now that I have met my case manager [sensitive content hidden] who knows a lot and fixed every problem that was done wrong by my area manager. She really messed a lot up. thanks to [sensitive content hidden], [sensitive content hidden], [sensitive content hidden] who went above and beyond to fix everything. The Pos is very easily understandable to use.
Pros
Very easy program to use. 24 hr customer support.
Cons
There were promises before signed up with Areas rep . She mad a lot of mistakes and did not really know about the product she was selling. I the end spot on made up for it.
Response from SpotOn
Thanks for this feedback, Albert. We're glad the customer success team could help make this right.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Horrible service
Pros
That we never used it. Signed up with a nice sales rep. When the package arrived to be set up we found out he was fired. We couldn't get anyone to come and set up the machine.
Cons
They keep billing us for the service, even though we have never had it set up. We returned the processing machine and are still getting billed monthly.
Response from SpotOn
Jeff, this is not the experience we want you to have, and we apologize for the issues you faced with implementation. Could you please send the best phone number to reach you at to [email protected]? We want to rectify the situation or be a sounding board for the troubles you experienced so we can ensure this doesn't happen in the future. Thank you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
first pos system
Pros
the ease of setting up and our installer/ tech was amazing.
Cons
Nothing really its pretty easy to use and conveinent.
Response from SpotOn
We're thrilled to hear your installation and setup were a breeze. Thank you for your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
SpotOn Review
If it wasn't for [sensitive content hidden] we would of left spot on
Pros
Having [sensitive content hidden] available to assist when needed
Cons
How the system does not allow to store a credit card for the customer.
Response from SpotOn
Thanks for sharing your experience!