SpotOn Reviews

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Pros

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

More inexpensive option during COVID and much better processing rates.

Reasons for Switching to SpotOn

[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. Michael would find the answer and make sure to explain it in a way us restaurant people could understand.

Pros

Good price comparing to the competitors in the market.

Cons

There are a lot of aspects in the POS that are very hard to use. It is not user friendly at all. A lot of customization need to be made after the implementation. It is a very unstable program. We always experience problem daily at the restaurant. There are a lot of limitation in terms of program functions.

Pros

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Cons

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.

Reasons for Switching to SpotOn

We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.

Pros

Excellent remote accessibility to data, Intuitive reports and UI

Cons

Lack of third party take-out/delivery order integration, Payment processing speed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

It was too outdated and POS data are not remotely accessible.

Switched From

NCR Aloha

Reasons for Switching to SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.

Pros

My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.

Cons

The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.

Pros

I love the seamless integration with online ordering as well as the marketing capabilities. The BOH user interface is also fairly simplistic and allows for on-the-fly customization & implementation.

Cons

The Front-facing CC reader is almost TOO advanced for some diners and also requires a manual batch close after about 10-14 days of use.

Alternatives Considered

Clover and Toast POS

Reasons for Choosing SpotOn

Better transaction fees, customer service, & customization.

Reasons for Switching to SpotOn

Better follow-through by the representatives & better pricing/options.

Pros

Ease of use and stability of software. Staff was able to actually operate without training.

Cons

none as software is very fast, reliable, easy to use, and stable.

Pros

Easy to use ... if a problem does occur it is quickly fixed and customer service is always friends and very helpful

Cons

Can't say anything bad about the company

Pros

The support and ease of use. My local sales rep helps when I need him and a person over a computer helping me, I will take any day!

Cons

It’s almost too detailed. There’s so much Knowledge that needs to go into learning the ins and outs of the software.

Pros

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Cons

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternatives Considered

NCR Aloha

Reasons for Choosing SpotOn

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Switched From

NCR Aloha

Reasons for Switching to SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Pros

SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

Cons

I have not found a con with this software. It is exactly what my business needed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

Cake did not provide support

Switched From

CAKE POS

Reasons for Switching to SpotOn

Ease of use and Customer service

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Alternatives Considered

2TouchPOS, Square Point of Sale, Upserve, Harbortouch POS and Toast POS

Reasons for Choosing SpotOn

Northstar was a nightmare.

Reasons for Switching to SpotOn

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.

Pros

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

Cons

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

Pros

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

Cons

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

Alternatives Considered

Maitre'D, Aloha EPOS, Clover and Toast POS

Reasons for Choosing SpotOn

Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.

Switched From

Heartland Payment Processing

Reasons for Switching to SpotOn

There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.

Pros

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Cons

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Alternatives Considered

Aloha EPOS, Upserve, Clover, Revel Systems, Toast POS and POSitouch

Reasons for Choosing SpotOn

I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.

Pros

Progressive, accurate, and efficient point of sale technology.

Cons

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

Pros

This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.

Cons

I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.

Alternatives Considered

Chargebee

Reasons for Choosing SpotOn

Wanted something more professional.

Switched From

Wave Accounting

Reasons for Switching to SpotOn

Looked to have better features

Pros

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

Cons

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.

Also, I wish we had more characters for reservation messaging.

Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

Pros

The pros for our application
-Being able to program a large menu and the software allowing modifications to menu items
-QR code integration was huge win for customers being able to order and pay outside
-Front facing displays work well and easy to use
-Instacheckmate feature for seamless order entry
-Overall support has been prompt with only a few glitches

Cons

Cons

-We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems
-Gift cards require a seperate reader
-it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed
-Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

Pros

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!!

I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

Cons

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

Alternatives Considered

Lightspeed Retail and Toast POS

Reasons for Choosing SpotOn

Because of outrageous charges from our previous POS, poor customer service, lack of care for the customer, and them feeling like they were doing us a favor for being our POS System!!!

Switched From

Heartland Restaurant

Reasons for Switching to SpotOn

Local rep, Complete system setup, pricing was great, and was recommended by friend that owns a restaurant nearby.

Pros

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Cons

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Pros

True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Cons

Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Alternatives Considered

Revel Systems and Toast POS

Reasons for Switching to SpotOn

Hardware flexibility, price, no long-term contracts.

Pros

Spot On is very easy to use. Great for training new employees to this industry.

Cons

hotline support is weak. return calls are very slow.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

we purchased Imagine in 2016 because the cost of Aloha Support

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

user friendly and price

Pros

Its really great for Restaurants

Cons

Speed and easy to operate

Alternatives Considered

Toast POS

Reasons for Switching to SpotOn

Give try to new Product on Market