SpotOn Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables...

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Feature ratings

Value for Money
4.2
Functionality
4.2
Ease of Use
4.2
Customer Support
4.2

Browse SpotOn Reviews

339 of 339 reviews
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Chuck
Chuck
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

Spoton partnership

They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Response from SpotOn

We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Replied 27/09/2023
Bill
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2025

Great Team!!

Extremely Positive experience and i would highly recommend.

Pros

I like the knowledge that all of the staff from sales to implementation to support possess

Cons

Overall this had been an extremely positive experience

Alternatives Considered

Lightspeed Restaurant and Toast POS

Reasons for Switching to SpotOn

SpotOn’s service and options were the major selling point

Response from SpotOn

We're happy to hear that SpotOn's service and helpful team have been instrumental in your success!

Replied 23/01/2025
Stephen
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 20/12/2024

Avoid them

We are part of a franchise and can not change or we would.

Pros

Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.

Cons

They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again

Response from SpotOn

We appreciate your candid feedback and are working on connecting with you to resolve these issues.

Replied 02/01/2025

Top SpotOn Alternatives

Jason
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/11/2024

Want to make your job harder? Choose Spoton.

Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.

Pros

To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.

Cons

The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.

Alternatives Considered

Square Point of Sale

Reasons for Choosing SpotOn

Toast support was horrible and the system is getting old. Wanted a more modern system, better support.

Switched From

Toast POS

Reasons for Switching to SpotOn

Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far.

Response from SpotOn

Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus!

Replied 06/12/2024
Brian
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 03/12/2024

Review for Spoton

We appreciate what Spoton does, we hope they don't change

Pros

ease of use relating to the POS Terminal

Cons

No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.

Response from SpotOn

Thank you for your review. We are prioritizing faster funding and appreciate your patience.

Replied 02/01/2025
Keith
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/01/2025

Great service, software, and hardware for my 36 year old restaurant

10/10 and would highly recommend. [sensitive content hidden] fully explained everything from menu build out to online ordering and cash discount programs. [sensitive content hidden] was patient and thorough will the menu consultations and [sensitive content hidden] was very detailed and friendly on install day at the restaurant.

Pros

The customer service from sales, pre-install, and installation. Nice hardware also.

Cons

Nothing at the moment. Possibly make time sheets easier to navigate?

Response from SpotOn

We appreciate this feedback, Keith!

Replied 21/01/2025
Dannon
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/01/2025

Good company

Customer service is good. Very responsive. I like the product that we use.

Pros

They had a local representative. Customer service is good -- never had an issue.s

Cons

No issues that I know of at this time. Works fine.

Response from SpotOn

Thank you for the positive feedback, Dannon! We're happy to be a part of your success.

Replied 03/02/2025
Cheryl
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

3
Reviewed on 01/01/2025

Poor experience. Can only get better

I’ve surprised myself that I followed through with purchase.

Pros

The hope of saving money through credit card charges.

Cons

Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed

Response from SpotOn

We're sorry to hear you've had a challenging experience so far. We would like to reach out to you to provide more assistance, but we'll need information on your account and best contact number. Please reply to this message or reach out to me directly so we can assist!

Replied 03/01/2025
Brenda
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2025

Appreciate you all

Our Customer Service experience has been amazing. [sensitive content hidden] goes above and beyond to help our business. We truly appreciate her and all she does for us. Thank you!
Love how support understands we are not a business designed for this software but work with us to grow the opportunities. We appreciate you all so much.

Pros

Customer Service and Support are super helpful. If they don't know the answer they will find out.

Cons

Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us. They have since redeemed themselves.

Rob
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 04/02/2025

Shop spot on

Horrible would would not recommend Tommy worse enemy

Pros

The sunshine they pump about their product..

Cons

Terrible communication. Still waiting for answers or equipment

Response from SpotOn

We've reached out for some additional information to help you. Please reply so we can better support you and your business.

Replied 08/02/2025
Antonio
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/02/2024

SpotOn POS

[sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.

Pros

Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.

Cons

As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

Cost savings,good customer service and overall experience

Response from SpotOn

Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.

Replied 08/03/2024
Michal
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/11/2023

Just the Begining

There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of [sensitive content hidden]
are tweaking the software and hardware to where it helps us process the customers and payments.

Pros

I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices.

Cons

What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient.

Alternatives Considered

Toast POS

Reasons for Switching to SpotOn

the reason we choose Spoton is because the fees seemed to be less on a per transaction and the credit card fees, ability to get a loan, features and overall cost was better than most of the other vendors

Response from SpotOn

Thank you for your feedback, Michal. We are constantly evolving our tech and its capabilities to better support businesses and have passed this feedback to the appropriate teams. We appreciate you leaving us a review, and we welcome you to the SpotOn family!

Replied 17/11/2023
Shirley
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/03/2024

POS System

We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.

Pros

The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.

Cons

letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.

Response from SpotOn

We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts.
Thank you for taking the time to leave us a review and for being a part of the SpotOn family!

Replied 11/03/2024
Garland
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/12/2023

SpotOn Review

Pros

As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.

Cons

Cost of equipment that sits unused for months of the year due to seasonality.

Response from SpotOn

Garland, thank you for taking the time to leave us a review! We're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.

Replied 20/12/2023
Mina
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/11/2023

Great investment for your business to succeed

I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone

Pros

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Cons

Closing day report need to be more clear

Alternatives Considered

Square Point of Sale

Reasons for Choosing SpotOn

Compared the options and SpotOn got my attention

Reasons for Switching to SpotOn

After scheduling a demo with SpotOn engineer i came to understanding that it's the right product for my restaurant

Response from SpotOn

Thank you for your kind words, Mina, and for taking the time to leave us a review. We're proud to help support you and your business.

Replied 10/11/2023
Mike
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2023

POS

We have had a great experience so far! Training was very good!

Pros

Ease of use. Customer support very good. The training was very beneficial!

Cons

So far not much! We are going on 2 weeks now!

Response from SpotOn

Thanks for the feedback, Mike! Customer service is important to us and we're happy to hear about your experience. We look forward to helping you grow your business.

Replied 29/11/2023
dasha
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/09/2024

Pretty Good

Pros

I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.

Cons

It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up.
I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)

Response from SpotOn

Thank you for this thorough feedback and review. We are excited to report that we're busy streamlining those three websites to get you an easier user experience!

Replied 30/09/2024
Deborah
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2024

Awesome service and great customer service

Excellent problem solved I have never experienced any problem with the system

Pros

Very professional and very knowledgeable

Cons

All the problems were resolved within minutes I can find nothing to complain about

Response from SpotOn

This is music to our ears! Thank you for letting us help you grow your business.

Replied 22/08/2024
Joe
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

The Best on the Market

Excellent Product and Service. Awesome all around

Pros

Service and the actual product. 24 hours a day 7 days a week

Cons

Sms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer

Response from SpotOn

Thank you for your feedback, Joe, and for taking the time to leave us a review. We're happy to hear about your experience with our product and service. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.

Replied 20/12/2023
DAKIN
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/05/2024

DO NOT USE SPOTON

VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL

Pros

NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED

Cons

CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE

Response from SpotOn

Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at [email protected] with your best contact information so I can help get this resolved?

Replied 16/05/2024
Gary
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 12/03/2024

highway robbery

They gave me a great rate at the beginning then gradually jack it up to more than double the fees what they used to charge

Pros

quick customer service, great website management

Cons

They jack up your rate without notifying you

Response from SpotOn

Gary, that's not the experience we want you to have, and we've passed this on to the appropriate teams on our end. Should you have any questions or require additional assistance, please don't hesitate to reach us at [email protected].

Replied 15/03/2024
Albert
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/11/2023

Going above and beyond

It was rocky in the beginning. But now that I have met my case manager [sensitive content hidden] who knows a lot and fixed every problem that was done wrong by my area manager. She really messed a lot up. thanks to [sensitive content hidden], [sensitive content hidden], [sensitive content hidden] who went above and beyond to fix everything. The Pos is very easily understandable to use.

Pros

Very easy program to use. 24 hr customer support.

Cons

There were promises before signed up with Areas rep . She mad a lot of mistakes and did not really know about the product she was selling. I the end spot on made up for it.

Response from SpotOn

Thanks for this feedback, Albert. We're glad the customer success team could help make this right.

Replied 05/12/2023
Jeff
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 06/03/2024

Horrible service

Pros

That we never used it. Signed up with a nice sales rep. When the package arrived to be set up we found out he was fired. We couldn't get anyone to come and set up the machine.

Cons

They keep billing us for the service, even though we have never had it set up. We returned the processing machine and are still getting billed monthly.

Response from SpotOn

Jeff, this is not the experience we want you to have, and we apologize for the issues you faced with implementation. Could you please send the best phone number to reach you at to [email protected]? We want to rectify the situation or be a sounding board for the troubles you experienced so we can ensure this doesn't happen in the future. Thank you.

Replied 08/03/2024
pete
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2024

first pos system

Pros

the ease of setting up and our installer/ tech was amazing.

Cons

Nothing really its pretty easy to use and conveinent.

Response from SpotOn

We're thrilled to hear your installation and setup were a breeze. Thank you for your business.

Replied 24/06/2024
Desiree
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 06/12/2023

SpotOn Review

If it wasn't for [sensitive content hidden] we would of left spot on

Pros

Having [sensitive content hidden] available to assist when needed

Cons

How the system does not allow to store a credit card for the customer.

Response from SpotOn

Thanks for sharing your experience!

Replied 07/12/2023
339 reviews