Operto Teams Reviews

Pros

VR Solved my scheduling team problems immediately provided the organization I needed for each member of my cleaning team to function optimally without me having to physically text and tell them where to be and what to do each time. It gives me the ability to make my cleaning department run like a well oiled machine without me having to push them every step of the way. Now they go and clean and take care of things on their own.

Cons

I can't really say I have a least like of anything thus far using this software. I have been very pleased with it. Maybe the only thing I would love to have in addition is an Inventory list for each unit and a way to keep up with the supplies inventory for each unit... alerting the staff and admins when certain supplies are getting low and need to be repurchased.

Alternatives Considered

Hostfully Property Management Platform

Reasons for Switching to Operto Teams

I was working with Smoobu and asked them about a way to organize my Cleaning staff and they suggested VR to me. I took the trial run and was impressed .

Pros

Very well-functioning web app, individual checklists, task evaluations

Cons

You cannot automatically assign a task to another person if the first person rejects the job. Therefore only semi-automatic and not fully automatic task distribution

Pros

I like this software because currently the property that we service has different Islands and it is easy to decipher through which hoe is on what island.

Cons

The fact that it is not as user friendly, however once in the system and you find your flow it becomes easier to use.

Pros

There are too many positives to list them all:

The biggest thing that stands our for us is the fantastic customer service and onboarding training/support. The experience working with the VR Scheduler team has been the best software experience we have had.

Automated scheduling of cleaning and maintenance that is smart enough to move tasks when reservations come in.

Drag/drop to move a scheduled task, but smart enough not to allow any missed cleanings.

Ability to assign tasks to specific employees and to see the approximate time the jobs will take.

Employee start/stop on jobs for tracking payroll as well as how long a job takes.

Piece pay tracking for non-hourly employees

Linen packing lists

Ability to assign check lists to tasks and for employees to report issues with photos that can then be made into tasks and assigned for completion.

Ability to assign multiple employees or teams to the same tasks.

Cons

The learning curve would be very steep if you attempted to use VR Scheduler without any onboarding training. It could be a little more user friendly out of the box, but honestly, if you do the training, it's pretty easy to catch on, and the people at VR Scheduler are always there to help - always willing to do more training.

Alternatives Considered

Properly and Breezeway

Reasons for Switching to Operto Teams

Significant pricing difference (VR Scheduler is a bargain) and we loved the software and people at VR Scheduler when we trialed it.

Pros

Integration was super easy!! Set up was time consuming but not difficult!

Auto- generates and pulls in real time from Res Software. Auto Assigns all staff requiring minimal adjustment. Ability to see schedule days, weeks, months in advance. Easy adjustment for call off's , cancellations. Less time & energy required to manage 40 field staff and 200 homes.

Cons

I would like to see some improvement in the notifications. The Issues section streamlined. It is not very user friendly, time exhaustive and duplicate issues. I'd like to someday see a communication aspect-Direct Messaging to field staff and entire team.

Alternatives Considered

Properly and Breezeway

Reasons for Choosing Operto Teams

Ultimately it was the growth of my department and the company. We no longer could function under the other software efficiently and/ or effectively. It was time for a change and for the department as a whole to take it to the next level.

Reasons for Switching to Operto Teams

I felt VRS had more features as it pertains to a housekeeping department. Others were mostly Maintenance and Owner centered. Easy interface and it felt more dynamic, as far as ability to set features to my needs. I would not have to fight the software to make it work for me. VRS was a newer/smaller company with the ability to make changes and adjustments to meet our needs. I liked the idea of "growing" together. Other companies were "set" in their features and had little to no ability to adjust. Of course...price!!

Pros

VRScheduler has allowed us to combine our maid scheduling and property management software and consolidate into one dynamic and flexible interface. This has helped us grow the vacation rental management side of our maid business and effectively took us to the next level in our business.

Cons

The front end implementation is a little nebulous and takes time, but such is the case with all great things. You get out what you put in, and the learning curve is well worth the reward.

Pros

- It is a huge time saver to have the cleans synced automatically
- Almost no human error and if there is, it's the clients fault and not ours ;)
- Scheduling is much easier
- Master calendar shows all bookings

Cons

- Due to USD exchange rate, this program is very expensive for us and when I get the bill, it turns me off. It's still worth it as we are at our one year mark and will continue but partially due to the fact we have invested so much time learning it.
- Customer support: I would prefer a phone line to call instead of emailing. I have tried calling before but it's an American # and I can't call out

Pros

- Great Team Support
- Smoother Workflow
- Eases Task Management

Cons

- No Mobile App Available
- We would love to be able to email reports to Owners directly from Operto

Pros

This program goes above and beyond managing day to day issues & tasks that are vitally important to running a property management company.

Cons

I would love for Operto to integrate fully with our PMS. We currently us Ical to integrate. Have a fully integration would be so much more helpful.

Pros

Operto Teams has been critical for us in our housekeeping/maintenance management. It's been a great way to communicate between team members and homeowners, to track maintenance issues, and provide photo and video reporting.

Cons

There are integration factors that don't work well with our PMS. We wish homeowner/PM blocks would transfer to Operto automatically as we currently have to add them manually, and it can be difficult to track when those dates change

Pros

If I am to write every single good thing about Operto Teams this would be an extremely long post.

From task automation, to employees management, reporting, housekeeping, operations, frontdesk, maintenance, Operto Teams nails it down to the dot in its feature packed platform.

Furthermore, the extensive reporting and flawless integrations takes Operto Teams to a different level. Managing staff and vendors couldn’t be any easier where all payrolls are automatically calculated, all you have to do is approve and payout.

Our service providers love using Operto Teams and the extensive fully featured checklists that allows you to customize per your needs. Notifications through email and SMS is another killer feature which we rely heavily on with our staff and vendors.

Finally, the master calendar is magic by itself, the way it displays all your tasks and information in a seamless interface makes your day to day take management simple.

Cons

Nothing whatsoever to complain about, have been using Operto Teams for 6 months now and works flawlessly.

Pros

I am very glad that we found this. I had initially chosen a more expensive program mainly due to the looks visually. VR scheduler is a little outdated looking in my opinion, however, once I got past that to get to the features it was everything we were looking for. We are a hybrid company, somewhere in between a cleaning company and a vacation rental manager. We needed a lot of features, minus the reservation/booking features that compromise most other software programs. We were specifically interested in creating staff checklists. It took a little tweaking, but we got it perfect. [SENSITIVE CONTENT HIDDEN] taught me how to change the font size (for us older folks using our phones), bold words, etc. We were able to make changes to suit our needs. [SENSITIVE CONTENT HIDDEN] were wonderful (and VERY patient) in helping us get started and set up. I would very highly recommend for features. I still wish the look was a little more modern but for the price this is truly wonderful. It has saved soooo much time in scheduling and the pen and paper system that we had. Very happy that I chose this software.

Cons

Some other programs were more modern looking and a little easier to learn initially

Pros

I love the automation! The cleanings automatically populate when we get a new booking, which then automatically goes to our cleaners to accept or decline, and it all flows from there. And if we need to customize something in a particular way, that's easy too.

Our cleaners have had no trouble learning to use it.

The customer support and onboarding are wonderful.

The price can't be beat!

Cons

It looks a little overwhelming at first, but there is guidance along the way to help clarify. It's not quite as pretty as some of the competition, but it works perfectly.

Pros

I love how we can link our vacation rental owner schedules directly to our scheduling calendar. I like the ease of making changes on the calendar, and I really like how simple it is to communicate jobs and notes to staff.

Cons

We are in communication with the development team at VRS about a couple of additional features we would like to see. But that’s only because we’ve added residential cleans, on top of our vacation rentals. As for vacation rental cleaning management software, I couldn’t ask for anything more.

Pros

I like the innovative features and thoughtfulness that went into the design. It is comprehensive, thorough and covers a wide range of options for any business.

Cons

The learning curve seemed a bit steep initially because the program is so vast. However, with the help of both [SENSITIVE CONTENT HIDDEN] and some extra one-on-one training, we were able to move past our first few baby steps and grow more comfortable with all the features.

Pros

Software is very easy to use and customer service is outstanding. [SENSITIVE CONTENT]
is very hands on.

Cons

Haven’t had any issues during the last two years

Pros

This software streamlines my entire business making my job run smoother and more efficient. Easy to use and train others to use as well.

Cons

No dislikes. This program has been everything we needed.

Pros

This product is easy to use and is customizable! My job is 100% easier since we have been using VRScheduler. Our entire vacation rental program runs smooth now. If you haven't already signed up do it now! You wont regret it, I promise!

Cons

I can't think of anything that is missing. What is nice about this company, is anytime you have an idea of feedback they are able to make it work. Truly amazing people working for VRS!

Pros

This software has capabilities I'm only now learning about, and I love that we could start off simply and then use more and more features as our business and our needs grew.

Cons

It's not quite as intuitive as I would like, but that is overcome by the level of service provided by rep. to help me set things up and use new features as they come on board.

Pros

The range of parameters than can be customed in this software is amazing. It can be really tailor-made to your business. We don't dare to count the amount of time we saved since we started to use VRScheduler. It also helps to reduce human mistakes.

Cons

Not easy to use on a smartphone. Can be hard to learn using by yourself (this is not the most user-friendly but their support team is amazing and it balances this con).

Pros

We love the way this software helps us keep our turnover operations organized. Our staff loves how easy it is to assign and accept jobs, report issues, and stay on top of inventory.

Cons

There was a little bit of a learning curve with the software, but we expect that with anything this robust.

Pros

The level of customer support and care is over the top. We have been able to streamline housekeeper payroll and functionality. VR scheduler makes billing easier as well. Real time completion information are key.

Cons

As with anything new it takes time to adjust to it. That is truly the only downfall.

Pros

Easy to set up, intuitive to schedule and staff adoption levels very high.

Cons

Nothing as yet, any little changes we requested were implemented promptly and worked first time.

Alternatives Considered

Properly and Breezeway

Reasons for Switching to Operto Teams

VR Scheduler fitted our needs

Pros

What would take me 4+ hours of scheduling only takes me 10 minutes now.

Cons

There could be more customizing for schedules.

Pros

It has saved me hours of time which I would of had to communicate with my staff. It allow the cleaning staff, hot tub employee and snow removal staff to be up dates at the time of reservation. You can add special instructions to the staff with out having to send another email separate.