MAPCON Reviews

Pros

The ease of which training can be passed on to those who have no prior knowledge of a CMMS.

Cons

I would like to gain more knowledge in the automation of the Inventory Control part of the program.

This is not a shortcoming of the software, only of my exposure to it.

Pros

Easy, Functionality rich, Many modules, fast, requires little processing power... Good from most aspects, The unlimited requester, Email transfer to work request, Scheduler

Cons

Price dependent on no of Assets/locations .. but Prices stays within the low range

Pros

I like the ease of the pm scheduling, and the automatic scheduler. So if I am on vacation I know the PM's will still be generated and nothing will be missed. I like the idea of the hand held devices, so that the tradesmen can access their work orders onsite and close them off.

Cons

Although the pm scheduling is very handy, the drawback about it is that it won't accommodate a rotating resource schedule. Also, it is is very difficult to schedule pm's that are on a seasonal basis only. Also, I found that if tradesmen are closing out their own work orders, then you can't assign multiple men to one work order, because once that work order is closed by one person, it ends up closed for the other person who is assigned, and then their work order "disappears" on their open list and can get forgotten. So, multiple work orders have to be opened for the same job and assigned individually. Also, the program seems compartmentalized. I should be able to open, edit and close a work order all from the same screen. It's not very user friendly in many aspects.

Pros

Easy to setup and easy for my maintenance staff to use.

Cons

Could be easier to jump between windows.

Pros

Absolutely amazing support,easy to work with and they know their product

Cons

Has a very classic look to it, to me that is not a big deal, but some users expected a clean fancy look

Pros

I like the fact you must identify who is raising a request on the system, in a arge company this really helps with identifying who to contact should any issues/questions be raised from the request.
The management of work and alloction of tasks is a brilliant feature with this software, for this alone I highly recommend it.

Cons

I personally find this software quite complicated to use, it took me quite some time before I was able to understand all of the different functions on it. I hadn't actually realised there was a proper training course available to teach you how to use this program, perhaps if I had taken this course it might not have struggled.

Pros

It allows you to keep a lot of info and access it quickly and easily.

Cons

I should have started using it sooner than I did.

Pros

The Report menu and the ability to create/edit reports to fit everyone's needs was very good.
The menus were very functional, they were easy and quick to move through.

Cons

It did take some time to learn how to edit and build reports, but they have a great customer service team that was there for me every step of the way.

Pros

As an admin I always had fantastic support from the vendor, very responsive and helpful. Our end users loved MapCon as it was intuitive and easy to use.

Cons

Software had a lot of pieces that used outdated technology and an outdated look. It does seem they are moving to a more modern application model though!

Pros

It is able to do MOST of the things that a Maintenance Management program should do. It is an affordable program yet it is packed with features that solve common challenges faced in building maintenance and asset management.

Pros

The upkeep if very easy to maintain.

Cons

Reports are sometime difficult to create

Pros

As someone who set up, upgrades and supports the product
I love the support the most.
Once or twice over the years I have had to update the server and getting this product back up was easy. they offer to remote in to assist at no charge.
the developers are in house which makes it special IMO

Cons

its java based, java updates can cause issues.
it runs on sql which can put a little stress on a server if it shares resources, but product is light and run tons of other stuff on same box.

Pros

It does what is says it will do, and is reliable.

Cons

The difficulty in figuring out how to use it, both as an administrator, and as a general user.

Pros

Ease of use and functionality for the cost

Cons

Reports can be confusing to navigate what you are looking for. Also need to add reports that fall into the guidelines of industry best practices

Pros

lots of different functions that can be done

Cons

not very easy to use for people who are new to it

Pros

Customer service

Cons

Creating personalized reports can be difficult

Pros

Ease of use and documentation and history reports.

Pros

Mapcon focuses on the work as much or more than the accoutning aspect. It is made for streamlined functionality.

Cons

Limited ability to customize without Mapcon doing it.

Pros

EASE OF USE

Cons

NEEDS TO BE MORE CUSTOMIZABLE

Pros

Vendor, Purchasing, Work Orders, Requisitions all work great. Easy to work on the MAPCON Program.

Cons

Inventory seams to be complex. seams like lot areas in MAPCON to put into the program.

Pros

Has everything you need

Cons

Can be cumbersome

Pros

easy to use once it is set up

Cons

not able to use remotely

Pros

Very easy to use. Does everything we need it to and more. Customer support is top notch. Company liked it so much, we bought it for another location. It gets high marks from my office building tenants, and how hotel staff.

Cons

Nothing comes to mind. I have had zero problems.

Pros

The customer service Mapcon offers is excellent. The software allows you to manage your equipment and personnel efficiently.

Cons

Very strong learning curve. Not a program you just plug and play. Takes a lot of time to develop.

Pros

technical support personnel generally helpful

Cons

navigation, presentation, java updates break things