User Reviews Overview
About eTurns
eTurns TrackStock is a modern VMI app distributors can use to replenish their customers' stockroom and truck inventory in an optimized way. Using QR code scans or SensorBins, eTurns tracks usage and auto-replenishes. Distributor...
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- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Fast, and easy
Our company was using JD Edwards 9.1, and although this ERP did capture usage of materials, it was driven by only manual impute of consumables. With the addition of eTurns, our company was able to provide our 75 technicians with the ability to scan items in and out of our vehicles. This provided our purchasing team with real time, accurate consumption. Furthermore, this allowed us the ability to carry less items on the trucks and lowered our cost of goods carried in doing so. We reduced this average cost on truck from $20K, to $14K, while maintaining the same service levels to our customers. We also gained the ability for automate the managing of our ROP's, and ROQ's. The software managed our replenishment effectively to the point we were able to reduce out procurement staff from 8 reps to 3, moving them into other strategic roles. Our finance team also benefited from the real time reporting modules, allowing them a real time cost analysis of the consumed goods.
Pros
Light weight software, customizable, Very small learning curve, Great customer support, Detailed reporting
Cons
Some modules are only available on the website, or PDA.
Response from eTurns
Dear Carlos, thank you for your review of TrackStock and how it helped Service America to vastly reduce its cost of service. Having you call out specifically our "Great customer support" is also gratifying as we strive very hard to provide this differentiation. With regard to some modules only being available on the web or the PDA, we made the strategic decision early last year to providing all modules on both Smartphones as these devices seem to be the predominant choice for users. We look forward to your continued input on our capabilities. Thank you.
eTurns management
- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Need to be more user friendly
The program is nice when everyone knows how to utilize the system.
Pros
The customer can control the inventory.
Cons
Instructions are hard to read and many times hard to find.
Response from eTurns
Bettye, thank you for your review. About instructions, in the top right corner of the TrackStock web software under the “?” icon you can find short “How To Videos” for every feature of the software, both the mobile app and the web app. You can also find a “Quickstart Guide” there as well as PDFs of how to use each feature in the software if you are someone who likes to read information instead of watch videos. Please let me know if I can answer any other questions about eTurns for you and thank you for being a customer.
- Industry: Electrical/Electronic Manufacturing
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Graybar Consignment Trailer
Overall good experience, makes user and customer access very easy.
Pros
Ease of use. Everything is located just a click away. Pulling live up to date information simplified.
Cons
While processing large line item quantities the system has run time issues.
Top eTurns Alternatives
BiCockpit
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall decent software
Using this software for basic inventory management and it performs as expected. As with any software there are some quirks but have been able to find work-arounds to accomplish what is needed for our business.
Pros
Support has been timely and setup was fairly easy, performs as it should.
Cons
Drop down menus can be hard to navigate and custom sorting of a given screen gets lost over time and requires resorting
Response from eTurns
Hi Gerry -
We appreciate that you like eTurns support and think that TrackStock performs as it should.
As for drop down menus, we are not sure if you mean drop down menus on the Web or Mobile app.
The Web App drop downs should be large enough to navigate, so you maybe referring to the mobile.
The mobile has a ton of information to display so real estate is scarce. Tapping in a smaller dropdown window space can be tough, especially if the user has gloves on.
If you could provide us with your specific example, we would be glad to see what we can do. Please reach out to [email protected]
Kind regards,
Julie
- Industry: Internet
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
ETURNS Review
The system and support team was easy to talk to they will always answer question fast and will also get on the phone with you and talk you through it.
Pros
It will let you track materials by project and let you put in a budget and will subtract from it. The system is easy to use and you can scan photos and items in .
Cons
I will have to say serialized material hard to add multiple
Alternatives Considered
InventoryCloudReasons for Switching to eTurns
Due to setting up multiple users with no additional charge- Industry: Wholesale
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Eturns review 01/07/2025
Easy to set up, easy to learn, part of my daily routine
Pros
Easy to keep track of inventory, mins and maxs help me know when i need to reorder material.
Cons
Too much time spinning in between clicks
Response from eTurns
Thanks for taking the time to review TrackStock Colin. We're so glad that TrackStock makes it easy for you to keep track of inventory and automate reordering using min/maxes. We have recognized that spinning issue of late and are working on performance improvements as we speak.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Dante Vasi Review
Pros
love how it sets up suggested orders for me
Cons
i wish the website would be a little less laggy
Response from eTurns
Hi Dante - Thanks for your eTurns review. I'm glad that you like how it sets up suggested orders for you.
As far as the web software being laggy, eTurns is constantly monitoring and working on the web application's speed. We know we need to keep it as responsive as possible. This is one reason we are hosted by Amazon Web Services so we can easily upgrade the servers to keep up with demand.
Thanks for being a customer!
- Industry: Business Supplies & Equipment
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Eturns Review
Overall, eturns helped with keeping a good flow of material to the site.
Pros
Easy to navigate and it does not take long to get the hang of it.
Cons
Inventory issues, either by pulls not registering or adjusting counts not updating, there were issues keeping an accurate count.
Response from eTurns
Hi Corey - Thanks for your eTurns review. We are happy that you find it easy to navigate and that it keeps a good flow of material to your site.
As far as problems with pulls/counts registering, make sure that you follow these steps:
1. Capture the pull or count with the phone camera scanner until you hear the "ding"
2. Tap "submit" to send them to the server.
3. Counts must be “Applied” to update the web inventory. This can be done on the mobile or the web, but must be done. Sometimes this step is forgotten even though the Counts are submitted to the web.
If you or your team ever forget how to do a count or anything with TrackStock, there are "How to" videos and PDFs in the web software under the "?" icon on the top right of the page.
Please give that a try and if you have any other problems please contact us at [email protected]
Thanks for being a customer!
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
eturns review from 3rd shift quality lead
Pros
I like the fact that eTurns is very easy to use. Easy to remember even if you havent used it in awhile.
Cons
I like everything about eTurns. I haven't had any issues with this website as of this time.
Response from eTurns
April - Thank you so much for taking the time to write this review about eTurns. We're so glad that you "like everything about eTurns" and find it "very easy to use". Remember that the web app has a bunch of "how to" videos in the upper right corner under the "?" icon if you get curious about how to do more with the software. And please reach out if there are ever any questions we can answer for you.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
E-Turn review
over all It's good. I things it's a great concept and it makes the work flow easy.
Pros
easy to navigate. I think it's very user friendly. You just have to click around, but you can get used to it easily.
Cons
lags sometimes. I scan for a bar code and the camera lags
Response from eTurns
Halakhe - Thanks for your review. We are happy that you think eTurns is user-friendly and easy to navigate!
Occasionally a camera log can happen depending on a number of factors:
1. Apple phones vs Android and how current the model is.
2. There can be very low lighting making the barcode tougher to capture
3. The label is old and the ink may be smudged.
Please contact us at [email protected] and we can troubleshoot the problem with you.
Thanks for being a customer!
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Jorge Soto Eturns review
We are able to manage inventory and solve issues with backorders.
Pros
The feature I like the most is scanning because it is fast and efficient.
Cons
A feature that could be improved is simplicity in settings.
Response from eTurns
Thanks Jorge! We appreciate your 5-star review. Yes, we have designed eTurns to have very fast scanning of items for counts, orders, pulls, etc. so we are glad that is your experience. As for settings, we've designed them so that you can turn off capabilities for a more streamlined user experience. If you would like advice on how to simplify your settings please write us at [email protected] and we'd be glad to help. Thanks, Julie from eTurns
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
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Review Source
Eturns
Pros
The ease with which our scans upload to the platform
Cons
The website itself isn't pretty. It could use a remodel
Response from eTurns
Hi Brock -
Thanks for your review of eTurns. I'm glad you like the ease with which your scans upload to the platform.
We'll take your feedback that TrackStock could use a remodel.
TrackStock is currently running v5 which is only 2 years old. It is actually much cleaner than v4. Are you on version 5 yet?
Also, since it is inventory management, there is a ton of data to display, but not all of it is useful to everyone. You might try to right click in any of the transaction grids, left click on Reorder, and uncheck any field that you don’t use. This will customize and simplify the information grid for your specific use and you might like it better! We hope so!
Thanks for being our customer and remember that TrackStock has lots of "How To" videos and pdfs under the "?" icon in the top right of the web app.
Kind regards,
Julie
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Inventory Control
convenient
Pros
quick search feature are useful to identify and find products
Cons
item sorting can be improved, items often repeat
Response from eTurns
Simranjit - Thank you for your review! Glad you like our search feature. As for item sorting, when items repeat that means that you have the same item in multiple locations. We do it this way so that if you run out of the item in one location you can go find it in another location rather than spend money to order more when you already have the item. If you have any questions about this feature please reach out to [email protected]. Thanks! Julie
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
ETurns Review
I'm overseeing a lot of vendor managed inventory for our biggest customer so I place orders multipler times a week, I add inventory, manage the amount of inventory, etc. I also helped setup the entire system for our customer and it's been great.
Pros
Eturns makes my job incredibly easy. All facets of it are simple and easy to use. Easy to reorder material for the customer, easy to add new items, remove items, and it was easy to get it setup! And the customer is insanely happy with the results.
Cons
Nothing that I can complain about. There are glitches every now and then but they always seem to get fixed in a timely manner.
Response from eTurns
Thanks Joshua,
We really appreciate your 10/10 review!
Take Care,
Julie
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Eturns Review
Keeping track of materials and not buying more materials than needed.
Pros
I like the ease of access and the mobile app. Also does a Great job of tracking On hand quantities.
Cons
I think the counts are a little bit hard to understand.
- Industry: Airlines/Aviation
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
eTURNS
Gives great visual and control of our warehouse
Pros
The capability to breakdown data into a granular level.
Cons
Software is slow. takes a log time transitioning between pages
Response from eTurns
Dear Zach. We noticed this slowness too. It is partly driven by our growth. Consequently, we are implementing the following changes: 1) we are quadrupling the size of our database server on AWS, 2) we have switched to Windows SQL server 2017 Enterprise, which will also increase the security of your data, 3) we have moved all of the reporting workload to our Always-on database mirrored server, since all transactions have been instantaneously created there also, and finally 4) we have a Data Base Administrator continuously looking for the slower responding pages to improve response times. We appreciate your input. Please continually provide it on any topic either directly via email to us or through the Contact us page on our Web site.
eTurns management
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
eTurns User Review
eTurns has allowed the company to systematically standardize daily sales transactions. The automated EDI process has reduced the labor hours and transaction frequency that would normal be allocated to inventory management of programs. The reporting capabilities allow Gexpro Services to provide additional value adds to our customer by identifying trends and predicting future projects needs. eTurns has a plethora of features and solutions that Gexpro Services as an end user, has yet to fully maximize. My experience with the eTurns has been extremely positive.
Pros
Reporting capabilities
Ability to manage customer owned inventory
Label design feature
Both the pull and order functions remove the internal manual entry process
Cons
The inability to mitigate duplicate scanning across all functions (orders/pulls/requisitions/work orders)
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Review
In the past, I spent at least two
hours a day personally counting
materials for the next day's jobs.
With eTurns it only takes me 5
minutes every two weeks -- it
gives me data on usage, quantity
on hand, min/max levels and
much more.
Pros
The eTurns interface is self-
explanatory in terms of the
layout -- I like the ease of
use after setup.
Cons
Has a wide range of uses, and can confuse someone.
- Industry: Renewables & Environment
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Eturns usability
We used eturns to maintain an offshore customers inventory with sight from both sides which worked flawlessly.
Pros
The software was relatively easy to use and provided a user friendly dash board.
Cons
The system needs "updated" better looking interface would be great.
Response from eTurns
Thank you for your review and input. One of eTurns TrackStock strengths is its configurability without involving developers. As such, TrackStock has a broad array of features targeted to a wide audience. Configuring TrackStock by turning off certain modules, hiding columns of information on any of the transaction grids, using UDFs (User Defined Fields) to further define items and/or transactions to suit your needs, and displaying fewer rather than more transactions all are designed to allow TrackStock to adapt to you, the user, in the most responsive and modern way. We don't believe in "one-size-fits-all" like older applications. The great news is you believe TrackStock is easy to use and has a user friendly Dashboard. Thank you.
eTurns management
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Personal Experience with Eturns
We handle Vendor managed inventory for one of our largest customers. Eturns has allowed us to provide a service to our customer by stocking inventory at their facility and keeping track of it with Eturns. This service, with Eturns capabilities, allow us to stock and sell more product for this customer. It also makes it easy to bill them weekly for material used and facilitate replenishment of material in a timely manner.
Pros
We use mobile app to scan material weekly. I love the the system will use those counts to determine how much material has been used, what needs to be replenished, and the availability of reports for usage and frequency of orders.
Cons
There is a ton of capability and it can be difficult at first to figure out the best ways to utilize Eturns for best results. Not the most intuitive, but once you learn what to use and how to navigate it is much easier to use day to day or week to week.
Response from eTurns
Hello, Tim. Thank you very much for your review and comments. They are very helpful.
Do you have any suggestions to make it more intuitive or how to help new users "figure it out"? Would appreciate the input. Thanks.
Rock Rockwell: CEO
- Industry: Warehousing
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Love the Eturns Trackstock App for Apple
Pros
The Eturns Trackstock Apple App is what I use most regularly. I like the ease of use. If you are familiar with Apple IOS it is very user friendly. Icons and options available are very self explanatory within the app. Eturns online offers many different customizable options and customized reporting that has proven very beneficial for inventory management. Their support is very friendly and willing to help you every step of the way.
Cons
With our extensively large inventory it can get bogged down when searching for particular items and this can make certain tasks take a lengthy amount of time. I have been told that Eturns will be making some adjustments to servers that should help the speed in the near future.
- Industry: Electrical/Electronic Manufacturing
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Great Product Management Program
Eturns has always been very responsive and helpful in answering any questions about the software
Pros
Easy to use, very detail oriented, CUSTOMIZABLE is a big plus!!!
Cons
Mobile App could use a few updates, but web platform is solid
Response from eTurns
Hello, Steven. Thank you for your comments and review. We constantly strive to deliver the industry leader in functionality and ease-of-use. Industry leading customer support is also a hallmark.
The mobile app is constantly being updated, roughly once a month. If there are some specific features you would like in the mobile app, please let us know. Thank you.
Rock Rockwell: CEO
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
eTurns
The capacity this tool has opened up for me is immeasurable. What once was a tedious and manual process is now simple scan and send.
Pros
eTurns is a great tool to streamline our inventory management. It allows for simple and accurate replenishment, optimizing our customer service offering to our customers. It's versatility and customization capabilities accommodate our complex service offering.
Cons
I've had no negative experiences. When we wanted it to do something it didn't have functionality for, the technical team re-engineered it from the back end to suffice our needs.
Response from eTurns
Dear Jimmy, thank you very much for your review of our software and how it has improved your customer service offering to your customers. Versatility and customization are very nice complements to what we have designed, all with the focus on helping you create a moat around your customers to prevent your competition from taking your business. Your additional complement on how we were responsive in providing a re-engineered solution to your needs, when our original product did not provide what was required, was another fantastic complement. Thank you. very much
eTurns management
- Industry: Electrical/Electronic Manufacturing
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
E Turns Success
Pros
The Software is very accurate and responsive. It has made a significant difference in our business.
Cons
The reports could be more user friendly
Response from eTurns
Dear Martin: Thank you for your review and comments.
Accuracy and responsiveness are 2 key metrics we constantly monitor and work to improve. User friendly reports are also important. To that point, we have just completed our second certification of SOC II type 2 compliance for security and availability.
Thank you for being a customer.
Rock Rockwell: CEO
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great Product to Help with Vendor Managed Inventory
I
Pros
I love the ability to keep track of inventory and see who is using what when.
Cons
It is a little difficult to learn but once you understand it, it works great.
Response from eTurns
Hello, Darren. Thank you for you comments and review. Your input is very helpful for the improvement of TrackStock. If you have any suggestions on how to make it easier to learn, we would appreciate it.
Thank you.
Rock Rockwell: CEO
