Passportal Reviews

Pros

How easy we keep records of our client's setup and secure their credentials.

Cons

there is a bit of a learning curve but support is helpful getting over the humps.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

price and lack of meeting commitments other companies had mentioned to us about IT Glue not livving up to.

Pros

The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.

The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

SS was on-prem and its mobile app sucks.

Switched From

Secret Server Password Manager

Reasons for Switching to Passportal

As mentioned before, IT Glue reps (Kaseya in general) are jerks. They invent offers that last until "this Friday" to try to force the sale and when you are ready to sign in, there is a lots of add-ins to the final price; and they try to lock you up for three or more years.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

Cost and it covered the main function we need it for

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Alternatives Considered

Microsoft Teams, IT Glue and MSP Manager

Reasons for Choosing Passportal

Both our prior "note" taking system and then our ticketing tool that includes many features for customer documentation within it were a bit clunky to use in practice. Now that SolarWinds has acquired Passportal, I'm hoping they plan to integrate it with MSP Manager so we can benefit from both products equally.

Switched From

Evernote Teams

Reasons for Switching to Passportal

We were attempting to transition to MSP Manager, and our documentation didn't quite fit the platform. It helped in some cases, but not in many other areas. Ultimately, we didn't utilize it daily as we should have. Many people recommended IT Glue, but Passportal offered the nicer package of reselling to clients. Teams+OneNote was an option we considered, but it would have been more akin to Evernote and I knew we needed a system better capable of "relating" bits of data together for a client.

Pros

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Cons

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

Passportal handles passwords in a more mature and secure way. I like the GUI of Passportal much better. Seems to be laid out more intuitively. I

Reasons for Switching to Passportal

It fit the needs of my business better than the other options while doing so at a better price point.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

Confluence didn't have any way of automatically capturing our passwords as we put them in or give us a secure tool for giving our customers to manage their passwords.

Switched From

Confluence

Reasons for Switching to Passportal

It's distributed through Pax8, not developed in Australia, and we already use N-Central and wanted the integration between Passportal and our RMM.

Pros

The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal.

The mobile app is efficient and handy when onsite.

The fact they are a Canadian Company was also very important.

Cons

The inability to share docs with client Sites is a big feature we are waiting for.

A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.

Lastly, no integration with Kaseya BMS/VSA causes duplication of data.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

The priority was on password management and that is what we were really after. Pricing did come into play as well as we are a small team. Not sure if price is still a factor today since IT Glue changed their minimum purchase.

Pros

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Cons

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Alternatives Considered

LastPass

Reasons for Switching to Passportal

Because it is the only solution that truly offered password management for an MSP

Pros

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Cons

Initial setup was not so intuitive and needed to run through the training twice.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

The ability to private label this product as well as the price point.

Pros

All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.

Cons

the same thing I love, the security to log in and the time out.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

the boss made the call due to security and customer service by the Passportal team.

Pros

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Cons

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

Pros

The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.

Cons

It's pretty slow going between sections and clients.
While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets.

Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

The password manager seemed to be better.

Pros

Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

Cons

After using the software for nearly 6 months we have found no issues.

Pros

I simply does what it is supposed to do without any unnecessary complexity.

Cons

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

Pros

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Cons

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Pros

Nice looking, good integrations for current software

Cons

Every time you choose another entry the page refreshes!

Alternatives Considered

Secret Server Password Manager

Reasons for Switching to Passportal

Price and integration into current systems

Pros

Modules are flexible and helped us work within AzureAD in a way we were previously unable to leverage with the level of security that PassPortal allows.

Cons

Organization key is a silly way to add a layer of MFA to the system. I would have preferred a licensed authenticator.

Pros

Simplicity, and ease of use for all team members.

Cons

Some issues with Browser add-ons and lacking some integrations that are on the road map.

Pros

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

Cons

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

Pros

the diversity of the platform makes it easy to find something for every required scenario

Cons

nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details

Pros

It's easy to use, secure and seems to get regular development.

Cons

No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.

Alternatives Considered

Secret Server Password Manager

Pros

I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.

Cons

I really don't have anything negative to say.

Pros

Easy to use and easy to setup and easier to administor

Cons

I would like it to with work with all applications

Pros

Storing our customer's passwords securely was very important. The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.

Cons

From a functionality point of view, all is working well. I'd love to see a community or support site where people can share their custom templates.

Pros

It is comforting know that our sensitive data is secure!

Cons

It can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

It best fitted our needs.