Vagaro Reviews

Pros

User interface is great. Easy to navigate

Cons

There wasn't much of anything I disliked about Vagaro.

Pros

I like that Vagaro is a great fit for small businesses. The scheduling center is easy to use, the website is pretty straight forward if you are used to navigating websites and customer service is top notch. Not one time have I called in and asked for support did I have to wait on the line for longer than 1 minute. Each person I spoke with was very professional, helpful and helped me get to where I needed to be.

My favorite part about Vagaro is the personal touch they offer. I spoke with a gentleman by the name of [sensitive content hidden], and he went well above and beyond for support. He walked me through everything I needed and then stayed on the phone with me to listen to me rant about The Office. [sensitive content hidden] is excellent at his job and all I have to say is " Happy birthday to [sensitive content hidden] and shutup about the sun...shut up about the sun! Seriously though, He was fantastic and I could not be happier with him and his support!

Cons

I wish there was more flexibility on the website ( MySite ) so I could customize it better. I also wish there was a way for clients to request to double book and the client have the option to approve of it. The free card reader was not working when it was sent to me and a new one had to be issued as well.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Vagaro

Price and ease of use - I was very happy with customer support the very first time as well.

Pros

Vagaro looks great on the surface because they dedicate a tremendous amount of resources to SEO and inflating reviews.

Cons

Unnecessary steps for us and for clinets. Awful support. Non-refundable equipment. Booking integrations doesn't work. List goes on

Alternatives Considered

Mangomint

Reasons for Choosing Vagaro

Because I wanted more data and integrations to properly manage memberships and google analytics metrics

Switched From

Phorest

Reasons for Switching to Vagaro

because it had better reviews. But apparently these reviews are all inflated

Pros

It is great for scheduling, payment processing, and client communication so much easier.

Cons

The con for vagaro is the additional cost for add on services

Alternatives Considered

MassageBook

Reasons for Switching to Vagaro

I chose vagaro for Ease of use and visibility

Pros

All of the features that are specific to the beauty industry. Makes running my small business easy when it comes to tracking sales, scheduling, client communications, point of sale, as well as taxes.

Cons

Client communications was a little too much to customize. In some ways I appreciate the customization and in other ways I wish it was a little more simplified.

Pros

How they help you set up. That's about it

Cons

How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped

Pros

It gets the job done. I used it as a client scheduling an appointment and it might have been early on in the technology so I’m not really sure how it is currently I’m sure it is more advanced, but it was simple enough to use and I was able to visually see the openings to schedule, etc.

Cons

There wasn’t too much that stood out to me necessarily, which I guess in a sense that would be what I like the least. Scheduling an appointment sometimes can be a chore and since there’s nothing really that stands out that I like the least, it would be kind of a good or bad thing. And it’s really because it was just fairly basic. Nothing that wowed me or set it apart from similar platforms.

Pros

It is pretty straightforward to use. It's nice to switch calendars between multiple locations.

Cons

I wish there was a way we could edit the customer information after they created a profile. Many times they will sign up with another spa but have a different email address but we cannot change that. I also wish we could have multiple logins instead of having a shared one with having to get a code to login each time.

Pros

I love being able to connect with like-minded companies in the Bay Area. I work in Plastic Surgery, and we network with salon and spa professionals. This gives me an opportunity to search and review the very best and highly rated companies in the area.

Cons

Too many to choose from. It is hard to sift through so many companies and individuals.

Pros

I have always had such an easy time booking appointments with Vagaro. Their scheduling feature is especially easy to use.

Cons

This might be the fault of the vendor rather than Vagaro, but once, I used an address listed in Varago to go to an appointment and it was an old address. It would be great if Varago confirmed information like this to avoid issues.

Pros

I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform.
I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs.

Cons

I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business.

Alternatives Considered

Square Point of Sale and Acuity Scheduling

Reasons for Switching to Vagaro

Acuity Scheduling was a little difficult for me to use. I only used Square for checking out clients. Vagaro was something I was familiar with using, so I wanted to stick with something I already knew.

Pros

I love how streamlined it has become in my work/life balance. It's almost like my boss dictating when I can or cannot have the day off. It just helps in many ways with me mapping out my day and as a big plus I can link it with my Apple Watch.

Cons

Honestly I'll need a while to think about if I had any complaints in the past but for now I'm just gonna enjoy my experience.

Pros

Ease of use for desktop and phone app. I also like how easy it is to do reports, especially payroll.

Cons

I hate when it goes down for a long period of time.

Pros

The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.

Cons

There are some features that I'd like to see implemented in the near future.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Vagaro

I was looking for a new product that will function the way I need it to. And I did.

Switched From

Square Appointments

Pros

All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling.

Cons

The landing is little bit slow, with the service offered if there is gif of service even in small size will be great.

Pros

The features just blow me away. I could spend a year implementing all the options and still get more. The customer service team is sensational and always there.

Cons

Just learning all the options to handle for customer/clientele management. There is a lot to learn with the Vagaro product. It takes time to absorb it all, but it is definitely worth it or I would not be still with them years later. I am proud to say I use their service to not only you but my clients.

Pros

I wanted to use it for the scheduler and payment processing.

Cons

The credit card processor did not connect well to multiple devices, and so I cancelled it. I actually had to pay for the CC processor, but when I went to cancel Vagaro they still forced me to pay another $100 for a "free" CC processor, even though I paid for it. Very frustrating and the support was not good. DO NOT use this application. Its very scammy.

Pros

My clients and myself love the reminders. It's easy to use.

Cons

I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok.

Pros

It has been very Affordable and hence it was a good choice for us.

Cons

Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.

Pros

agaro’s user-friendly interface and robust scheduling tools make managing appointments effortless, and the automated reminders help reduce no-shows significantly.

Cons

Vagaro's reporting features can be complex to navigate, and the customer support response times can be slow at times.

Pros

What I like is its simple and distinctive composition.

Cons

Customer support is not responding quickly and this is a problem.

Pros

Easy to book appointments and check out clients

Cons

I enjoy Vagaro and the only con I don’t like is the processing fees

Pros

I love how quick and easy I can set up and get started

Cons

That I can’t set up 1099 as class instructors and some of the pricing set ups are extensive to learn and use.

Pros

One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.

Cons

The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.

Pros

It sends bulk promotional or announcement emails to customers in a single click.

Cons

It is slow and has an inability to customize new client email