--- description: Review of HubSpot Service Hub Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HubSpot Service Hub | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HubSpot Service Hub](/software/87104/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.softwareadvice.co.uk/software/87104/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.uk/software/87104/hubspot-service-hub?page=2) > Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics. Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback. Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation. > > Verdict: Rated **4.4/5** by 187 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 187 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - AI Copilot - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM - Calendar Management - Canned Responses - Chat/Messaging - Chatbot - Client Management - Collaboration Tools - Communication Management - Contact Database ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) - [Knowledge Base Software](https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Hubspot helps us manage and resolve tickets" — 4.0/5 > **Lillian** | *14 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs. > > **Cons**: It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load. > > It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate. ----- ### "Great software for tracking sales and tickets" — 4.0/5 > **Laura** | *6 September 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for. > > **Cons**: As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats. > > HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work. ----- ### "Bundled support platform that's lagging behind competitors" — 3.0/5 > **Anonymous User** | *26 November 2024* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: Integrated with Sales Hub and Marketing Hub, one stop solution for both pre-sales and post-sales. > > **Cons**: Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities. ----- ### "Hubspot Service Hub" — 5.0/5 > **Josh** | *12 November 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand. > > **Cons**: I'd love to see an OAuth option in the future to put our knowledge base behind a login. > > Overall, Service Hub has been a pleasantly surprising experience. ----- ### "Easy to keep track of issues, create surveys, automations" — 5.0/5 > **Brooke** | *30 November 2020* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more. > > **Cons**: The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM > > I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.uk/software/87104/hubspot-service-hub?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/87104/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data