DealerCenter Reviews

Pros

The Interface, UI and UX looks smooth and all on point.
The possibility of doing and seeing pretty much everything regarding the lead history and the details of communication with him as well.
I pretty like fonts and the main page where you can pin your dealers dashboard!

Cons

Sometimes the load speeds with the VPN set up for USA server is dropping pretty significantly and you have to wait around 4 to 5 secs to see the actual window you are pressing at the moment and which you are actually trying to access.
I feel like the customer information sometimes is not located in the places I want it to see. For example, the ZIP code and the customers location is located in the "Credit App" section for some reason, which I couldn't find when I first launched this CRM.

Pros

I have been using DealerCenter for years. It is all in one for everything i need. Cash deals, By Here pay Here, banks, marketing, inventory management, website, etc etc. [sensitive content hidden] helped me with the Facebook posting tool and was very helpful!

Cons

It can be pricey as you grow but you have to spend money to prevent losing a lot more

Pros

Nothing , Lies charge a lot of money without consent be careful with the person who works there only lying

Cons

It is a mess, change of the persons every day I spoke to [sensitive content hidden] she signed me in and 2 or 3 days after nobody knows her

Pros

It puts it's users in command of all our customer activity and internet lead management process. With automation, alerts and built-in communication with SMS and emails. Helps it's users to create an online shopping experience which their customers are expecting. Safe and secure software which helps us analyze customer data and marketing.

Cons

Its a bit difficult for new employees to work with.

Pros

The usage and ease is one spot for everything i need for my business. Helping me boost my google standing and use social media. [sensitive content hidden] helped me a lot with switching from V12 for Facebook posting as well

Cons

Lots to learn but overall not so bad. Requires a few calls and everything is sold individually so it can rack up

Alternatives Considered

Reasons for Switching to DealerCenter

Pros

Great and easy to use nice looking platform helps me get work done

Cons

The cost is a bit high but it does offer a lot

Pros

The customer support and service make it easy!

Cons

Pretty much I'm running my business in DC

Pros

very easy to take payments and easy to fiend it all

Cons

understanding balance forward is not that easy yet.

Pros

[sensitive content hidden] and the whole team are awesome. She spent over an hour giving me a tutorial on Fbook marketing. Time well spent. Also tracking my leads and where they are coming from.

Cons

Well, its not free! They are responsive but not cheap.

Pros

Lawana was great support for Autocheck representative. I love that I can check my vehicle history reports through dealercenter mobile.

Cons

I dislike my previous rep was nonresponsive to my request.

Pros

Easy to use [sensitive content hidden] has been a big help, she’s a great rep, and a great part of the company, always willing to help.

Cons

No cons, worth the money.Would choose Dealercenter over any other platforms

Pros

What would I do without DealerCenter? I use DealerCenter for every aspect of my business. It is the best software out there for car dealerships because it is truly the only All In One Solution for car dealerships I have come across. From inventory acquisition, to marketing my inventory, managing my customers, and getting my deals done, there is nothing they don't do. I also was able to save a lot of money by switching from 700credit to DealerCenter to run my customer credit. I don't know how I managed my business before DealerCenter. Not to mention how helpful my rep is. There is nothing she can't figure out! [sensitive content hidden] is a huge asset to my business and I am so thankful for her!

Cons

No free DealerCenter swag, and no dealer meetings or workshops in Arkansas

Pros

The reports are easy to navigate and friendly on the eyes. The system overall is very intuitive and easy to teach new hires. We have almost every single (most important) items activated. DMS; CRM; Credit Pulls; Website; Inventory Export to 3rd party website. We are very please with the system overall.

Cons

Still too much geared towards WFS; WFI and 'preferred' lenders. Customer 'support' in the Philippines from time to time.

Pros

The features I like most about DealerCenter is that everything is located in one central location. The functions are easy to understand and the cloud based software allows me to work from home or auction!

Cons

The features I like least would be the price I pay each month, but it is compatible to other DMS softwares which don't include all in one services, or cloud based software.

Pros

The service and ease of use. We have an amazing Rep, [sensitive content hidden] , who goes above and beyond to ensure our business is on the right track with the right products!

Cons

None.... all is good!.

Pros

Reporting or analytics features are better.

Cons

Customer support should get improved in future

Pros

Easy to use, comprehensive, price and customer service

Cons

There is so much the program does it takes a bit to learn it all

Pros

I like that they give us everything we need to know about the vehicles that we purchase. It really is critical to making us feel comfortable selling our cars to the customers.

Cons

I love everything about this and wouldn’t change anything with no negative comments.

Pros

Endless features. Dealercenter is a la carte so you can sign up for whatever you want. We are currently signed up with their booking feature, history reports, CRM, DMS etc. All of their software has become much easier to use and they are slowly making it more graphics oriented. The CRM and DMS are priceless features that allow you to run your every day dealer operations.

Cons

The CRM has issues when responding to leads. A lot of times we receive leads coming from 3rd parties and replying to those leads through the CRM can be a headache as it isn't as simple as hitting reply. A lot of times you need to copy the email address of the client and start a new email chain as the received email will only respond to the 3rd party generic lead.

Pros

I like the price and the ease of use. [SENSITIVE CONTENT] helps me get anything done that I need to get done.

Cons

It's great. I can't think of one change I would make.

Pros

Ease of use and the deep range of options.

Cons

The iphone app is a little bit slow, and as far as the CRM text messages, you cant shorten the links to carfax or include a pdf. I would think a customer wants a clean short message. No long urls to click.

Pros

We weren't sure on how making the switch from Dealr.Cloud to Dealer Center was going to be but with the help from the Dealer Center support team, they have made the switch as easy as possible! The sheer knowledge & great response time has been what really makes the difference. 10/10 recommend giving Dealer Center a try! Huge shout out to Saul & Mackenzie for all your help!

Cons

It can be intimidating at first, because they literally have and can do EVERYTHING you need to do for your dealership, but with the help of my reps, who are always more than happy to help me out and point me in the right direction, it is more than worth taking the time to learn

Pros

I like Dealer Center more than I have when I first began using the software.
They make every attempt to better their product and features.

Cons

Some of their pricing of options are too costly for the sector and competition. The al a carte pricing should be grouped or packaged

Pros

Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.

Cons

Best software ever used, very easy to use.

Pros

It's so easy to use. I will save you a lot of time and it has a lot of tools to get you selling cars. And if you can get the rep to help you with services, you'll be in the best hands.

Cons

There nothing so far that I can say is a con on this software