SimplePractice Reviews

Pros

I love how easy it is to use and how user friendly it is.

Cons

The cost prohibited me from continuing to use the platform.

Pros

The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features.

Cons

I would prefer more customizability with the invoices and Superbills.

Alternatives Considered

TherapyNotes, LLC and TherapyAppointment

Reasons for Choosing SimplePractice

Psyquel's customer service became an issue in 2024 after it was bought out. The system is outdated. They haven't made any real changes since I started with them over ten years ago. I worried about their security. It's quite basic and doesn't offer many features.

Switched From

Psyquel

Reasons for Switching to SimplePractice

I liked Simple Practice's calendar better, they offered a lot of features, and it was easy to use and set up.

Pros

We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place.

Cons

Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted.

Pros

Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available.

Cons

Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.

Alternatives Considered

Carepatron, TherapyNotes, LLC and TheraNest

Reasons for Switching to SimplePractice

It was highly recommended at the time by colleagues.

Pros

User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes.

Cons

I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue.

Alternatives Considered

TherapyNotes, LLC

Reasons for Switching to SimplePractice

Simple Practice was more user friendly and easy to navigate.

Pros

I like that it is good for the starting up clinician and that the templates are easily customized.

Cons

I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling.

Alternatives Considered

TherapyMate

Reasons for Switching to SimplePractice

Ease of use versus the other did not come with a telehealth platform.

Pros

I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them.

Cons

Their focus on profit at the expense of ethics and customer/client satisfaction.

Pros

It was easy to customize notifications that would be sent to clients.

Cons

The pricing structure and the consistent additions at extra costs.

Pros

I really like that it is user friendly and can incorporate video conferencing for individuals and groups.

Cons

I don't like the difficulty with billing sometimes which causes some issues.

Pros

It helped me with navigating my own health care needs and made things really simple

Cons

I honestly can't think of anything. It has enabled things really easily.

Pros

Clearly laid out, well defined and comprehensive with practice features

Cons

need more video simulations and role play training scenarios

Pros

I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter.

Cons

I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas.

Pros

Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available.

Cons

Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary.

Pros

Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing.

Cons

It can be difficult setting up payers initially

Pros

I am sure that there are positive things about this EHR, but at this point I am too disappointed to remember anything.

Cons

I HATE the fact that the programming removes clients whom I have scheduled on a weekly basis from my schedule without apprising me or the client. On 5 occasions it has appeared that I stood up a client or forgot about them, since they were no longer on my schedule suddenly with no warning.

Pros

What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.

Cons

The cost is pretty high as you start adding team members.

Pros

Very user friendly. Great mobile app. Simplified all-in-one practice management.

Cons

Price. Inability to change cancellation policy for a practice's individual providers.

Pros

Is very easy to use. All the information is easy to find.

Cons

Process about deleting a claim. It is too difficult.

Pros

Support when you are in the buying phase is very responsive. Price is good.

Cons

You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care.

Pros

It sends appointment reminders automatically and stores the client consent data.

Cons

Telehealth service is spotty and does not always work.

Pros

What I like most about SimplePractice is how easy the software is to navigate for efficient use.

Cons

There is nothing I currently dislike regarding SimplePractice.

Pros

easy to see billing and insurance papers

Cons

I don't always see my notifications
I sometimes need to hunt and peck to find what I'm looking for from my provider

Pros

SimplePractice is very easy and convenient to use

Cons

Please improve your customer service calls

Pros

The treatment plans were helpful. The organization of clients was helpful.

Cons

I got locked out of my account. The service worker refused to connect me to his supervisor. The service worker refused to provide me a phone number so that I could more fully express the situation. The service worker refused to allow me a brief window of time to retrieve my records so that I could close my account. The service worker was condescending, controlling and unwilling to assist me. My therapy notes were held hostage until I could contact the previous therapist who was the owner of the account. The previous therapist left my agency over a year ago. The previous therapist and I were under the assumption that the ownership was transferred to me. The service worker said that an email was sent to us both; neither of us got the email. Very dissatisfied with Simple Practice.

Pros

This EHR system can help you streamline your workflow so that you are relaxed and in control while improving access of care.

Cons

I would have liked more customisable interfaces.