User Reviews Overview
About TrackSmart Attendance
TrackSmart is a cloud-based time and attendance management solution for small and mid-size businesses. It can be used in industries such as healthcare, restaurant, retail, office and warehouse. TrackSmart Attendance helps users...
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All TrackSmart Attendance Reviews Apply filters
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Keeping tack of employees not that easy
Pros
Now when i got responsibility as a shift in-charge, it was very difficult to keep track of every employee as this is not a school. This software has reduced my headache a lot.
Employee can download the app in their phones and complete attendance anywhere and request offs as well.
It can send alerts in email form. You can see the over time shift availability and swap with other employees also.
It has a demo mode so that new person can learn the functions.
Cons
We cannot see that how many leaves are left in you account.
You can get email alerts but not in text message form. It is easier for employees but its administrator part is little complicated.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Not for everyone
It is a program that has many functionality to organize, track and report tasks, as well as being able to keep a complete agenda. But there are applications that have similar tasks (although perhaps they are less complete) that are free.
Pros
As a great point in favor, we can mention its ease of use, it is very intuitive. It allows you to keep track and order of tasks and organize yourself quickly. From a management role of a small group of employees makes it dynamic and useful.
Cons
In slightly larger teams I do not know if it is very useful, since we depend on the information provided and it is not always possible to contrast it with what has been reliably done. This control vanishes when the employees are many. For this same reason, I do not believe that the metrics are so reliable in that type of situation.
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Review Source
TrackSmart Stinks
TrackSmart has the worst customer service I have ever experienced. It is very difficult to contact a person who can provide assistance. They do not respond to their emails either. When I finally talked to a person they told me " that the department I needed to talk to was busy and the phones automatically rolled over to their department and they would not be able to help me. They went further and took information and told me I was a priority and would be contacted that day, which never happened.
I paid for a yearly subscription and 7 months later the account locked up and asked for a payment. Because of their lack of support I had to make a monthly payment so that my employees could access the schedule.
TrackSmart use to be Hello Scheduling and they did provide great support. Since it was taken over by TrackSmart it stinks!!
Top TrackSmart Attendance Alternatives
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Does a great job of streamlining time sheets/calendar/time-off requests.
Pros
For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.
Cons
I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Great product!
Pros
I loved how easy it was to track time and attendance. If something needed to be corrected it was an easy process. There was no guess work. I love it. Oh, and the time that i needed customer service, they were friendly, quick, and so efficient!
Cons
I honestly do not have any cons that I would be able to list. this is an excellent software program!
- Used Daily for 1-5 months
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Review Source
A great upgrade for our company. Saves us money on what we were paying and has more functional...
Affordable time tracking and compliance software
Pros
The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.
Cons
The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve
- Industry: Internet
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Very simple to use and a great way to track approvals for time off
Pros
Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).
Cons
The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Useful for any Company
Pros
I really enjoy this software. Previous to this, I used Google Calendars and Excel and sent it out to employees/contractors but you always ran the risk of someone not paying attention or not reading it thoroughly. This made my life ten times easier.
Cons
I love it and my employees and contractors also love it.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Attendance
Pros
The most i like about this software is the accuracy in maintaining attendance
Cons
There isnt anything really that i dont like about this product
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Weekly for Free Trial
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Review Source
Assistance tracking program
Very good as support and support in the monitoring of medical processes.
Pros
It is a very useful follow-up resource in health care services, which simplifies the processes and is very useful in its management from my cell phone and computer.
Cons
It requires for its optimal handling of an Internet connection which has its advantage but at the same time it is a limitation in its handling and updating of data.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Fischer Connectors - Awesome Experience
We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking.
Pros
Ease of use, reporting structure, price, customer service
Cons
It would be good to know when any upgrades happen so companies can make sure they have downloaded accurate records prior to the upgrade. We had an issue with an upgrade that messed up our PTO totals. It took some time but we worked with TrackSmart to resolve.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Runs great reports
It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly.
Pros
Running reports
Cons
Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best option for small companies
It's okay for a small company to have an electronic time sheet option. Very cost affordable, just don't expect a lot of features or functionality.
Pros
Low cost option for tracking timesheets.
Cons
Time off requests need to include partial days, time off calculations are off not comparable with time off standards for accural.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good & Bad
The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly.
Pros
Time Card Input, Adding Vacation & Sick Time
Cons
When trying to find out how much vacation time someone has left gets complicated. It calculates the time that they have used and time that they have asked for. You have to be careful when letting someone know what time has been used.
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Epeius Review
The software has a lot of room for improvement. Supervisors don't receive an email when timesheets have been submitted by employees. Accruals are not easy to setup. Accruals do not always work when requesting time off that spans over 2 weeks, the system automatically computes weekend hours as well, requiring employees/supervisors to manually changes the number of hours requested.
Pros
Self-service
Cons
I have to keep a manual record of all time off and constantly check Tracksmart records against it and make adjustments
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
TrackSmart! Thoughts
TrackSmart! is the best value that I have found. The cost is reasonable, especially for a non-profit like ours. It is relatively flexible and meets most of our needs.
Pros
The ease of use. The time off request aspect is great.
Cons
I wish it could have classes of employees so that our teachers (who do not fill out time sheets) would not have time sheets assigned to them unless we wanted them to have time sheets.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Awesome Product
We have been using TrackSmart for several years now and it is the best product. We do not use the time sheet feature so I can't speak for that side but the attendance tracker is awesome. It makes it easy for my employees and for me to be able to look at all time off anytime. Thanks for such a great product.
Pros
Being able to see all employees time off in one area. (calendar)
Cons
I do not have any cons.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Tracksmart Review
I like the software, only issues are that it is very slow sometimes and freezes, definitely not my computer issue and that the bank of days resets at the beginning of the new year and I don't see a report that I can run to check what days were left from the previous year.
Pros
easy to use
Cons
runs slow often & doesn't have a report for remaining days in the bank from prior year
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Totally Awesome software
Can track everything I need to.
Great reports and employees can request time off online. They can also see how much PTO / Vacation the have. I would recommend
Pros
Very user-friendly
Great Reports
Cons
Need to be able to put customer own "reasons for missing work"
Some we need are not in the list
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Tracksmart Review
We love it, with one exception. It would be beneficial if the calendar showed the total hour's someone was absent. When just looking at the calendar, you can not tell if someone is out for 1 hour or 8 hours.
Pros
Ease of use, web based, app
Cons
calendar view lacking # of hours absent for that day.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Timekeeping System
This makes it easy for me to track hours, time off & PTO. I look forward to future updates to make it even better.
Pros
ease of use
Cons
I would like the ability to print a Calendar report for a monthly time period, not just a year.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
TrackSmart Rocks!
We have been using TrackSmart for several years and overall we have had a very good experience with the product and the support.
Pros
Ease of use
Cons
Can be a little tricky when adjusting "time banks"
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
New to Human Resources
Pros
Everything is in one place. I am new to HR and this program makes my job much easier so that I can work on other things and not have to worry about who or who did not give me a time sheet or a time off request because it is all here on this one program!
Cons
It is not very efficient for tracking accrual hours
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Affordable and useful for small business
For companies that don't have an integrated HRIS, this website is very helpful. Especially with remote employees. We used to use an excel spreadsheet to keep track of the PTO calendar. It occasionally collided in our shared network and caused all sorts of problems of lost dates or approvals being reversed. This system was able to give us a solution at a low cost. We also utilize it for our remote employees to track their time.
Pros
requests sent to emails, weekly email stating upcoming PTOs and birthdays/anniversaries and the reports
Cons
managers unable to approve time off - needs to be an admin. Unable to edit absence reasons - would be nice if instead of personal and vacation we could make it "PTO" to match our policy
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Works well
I only use tracksmart for keeping track of employee time off. Its very easy to use and operate and configure to your own personal preferences.
Pros
I can easily see how much time a person has ;eft
Cons
I wish the employee could see how much time they had left and who was out on the same day.
