ProjectManager.com Reviews

4.1
Overall rating
Reviews

4.1
Overall rating
Reviews
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User Reviews Overview

About ProjectManager.com

ProjectManager is an innovative project management software solution designed to help you navigate your project with ease. Say goodbye to roadblocks with features like: project planning, budgeting, time tracking, task and...

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Feature ratings

Value for Money
3.7
Functionality
3.9
Ease of Use
4.0
Customer Support
3.9

Browse ProjectManager.com Reviews

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Fazal Rahman
Fazal Rahman
  • Industry: Management Consulting
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/10/2023

Meet the deadline

As a trial and selecting it for the project its surface and user interface are so awesome and user friendly, you have all the track of your tasks, progress, and deadlines any many more still counting.

Pros

Time tracking, project and task management from anywhere and without sharing confidential data and sources, tracking the progress and detailed progress.

Cons

There is nothing to be disliked about ProjectManager.com its best in its own kind.

Diaferia
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 25/11/2024

ProjectManager.com; Enhances your Document Management

It was awesome, it made the management of all my ongoing projects very easy and organized.

Pros

makes the management of project documents very easy hence better planning

Cons

It is very easy to use and easily customizable to meet your individual needs

Chris
Chris
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/09/2020

Would not trust this company with my data or credit card details

Not good. The software itself was disqualified after spending less than 30 minutes in the trial as it's severely lacking in quality. They then continued to charge me after the "free trial" ended for months with no communication. They just want your money and do not have a good product.

Pros

When they charge your credit card for a service that you didn't know you were subscribed to with no invoices or any other communication.

Cons

The product is mediocre at best and that's why we decided to not use it after spending about 20 mins in the system. This company just outputs the minimum viable product and then uses free trial scam tactics to bolster their revenue. I can't imagine any company that values their data would want to be involved with this company. Once I found these transactions it took days to get my account close, what do you think will happen when you need customer service to resolve the many issues/bugs in when you are a paying customer. Avoid at all costs!

Alternatives Considered

Deltek Vantagepoint

Top ProjectManager.com Alternatives

John
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
1

5
Reviewed on 20/01/2021

The Worst Customer Support Experience in 11 years of ONLNE Marketing!

Read above. Arrogant customer service. Deleted my account without any warning left me hanging and would not return calls or emails.

I lost E V E R Y thing. Files, creative, videos, and cost me a full day of staff not having access to their data.

Pros

This software is great. I spend a whole day looking for an alternative to Asana. I spent two days setting it up and was super excited. I did this cause the price point looked fantastic. However, when I went to connect the API, which is mentioned in the FAQ's how to set this up, I was told I had to upgrade to ENTERPRISE. My costs would go up to x4.

Cons

Customer service. There is no phone only and an answerphone. And the guy Derek on the end of the emails decided to delete my entire account without warning. He did this as I said the API is not mentioned in any of the features and it's in your development section and when I went to ask how to connect it he wanted me to upgrade to ENTERPRISE - then he said, 'I'll let you have it if you join to Business and pay IN FULL ONE WHOLE YEAR? Arhhhhh, that's not the way business is done?

The issue I have is there is NO mention of the API connection in any of the plan features when you read through the FAQ's and Developer section, you will see clearly the system has an API. No mention that you have to pay extra.

I then said its not on and there's an error in this case. I received the following email.
You are not a good fit. And with that, my entire data and account was deleted. No warning, nothing. Just see you later and all the best finding another platform. Unbelevieble.

Isaac
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/03/2021

A Top Notch Customer Relationship Management Tool.

It was wonderful using this wonderful software. Simply Splendid

Pros

It is a classic Project management tool which is very user friendly and is easy to use. This tool is one of its kind

Cons

I like all the features of this software but wont mind if other features are added in this fast paced technology world

Thomas
  • Industry: Construction
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 14/04/2020

Bad Customer Service

I was happy with the program. Did what i needed, Their customer service ruined my experience. Terrible service.

Pros

Very user friendly. Liked how it worked.

Cons

Customer Service is terrible. Tried to call for 3 days. None would return my call as the said they would on the recording. Lost me as a customer. WEB site is confusing to sign up for basic services. I made the mistake by clicking the wrong box and not thoroughly reading my emails, my bad. They would not help me when I saw my mistake. Just wanted the extra money. Very bad customer experience.

Ronald
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2024

Multi-Project Cloud Management

Enhancement of real-time multiple projects and tasks monitoring,team intranet portal and agile reliable cloud project budgeting.

Pros

Seamless digital tasks updating, scheduling, rescheduling and editing.
Monitoring progress of several projects and tasks.
Advanced tools.
Online mobile marketing and internal departmental group messaging.

Cons

I personally don't think of any drawback to mention.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/05/2023

Very nice Software

When giving employees new tasks, it's helpful to have the task schedule, or other list, in front of them to define the necessary steps for any given task.

Pros

the project management became a lot easier, once you get your head around how to use each view

Cons

it's always a bit tricky to get all team members on board on a software change as it can be tricky to understand at first

Samuel
Samuel
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2023

Project Manager.com review

For someone who is just starting with project management, it is wonderful, simple, and aesthetically appealing.

Pros

It is a well-known, extremely user-friendly project management application. I've used a lot of project management software over the years, but this one is among the finest.

Cons

Even though this is one of the top softwares, adding a few additional features might raise the caliber of the product.

Cesar
Cesar
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2018

Efficient management tool to develop projects online

Among the many advantages with which ProjectManage has our organization has allowed: Manage the workload of the team more efficiently can solve the difficulties at the time they arise, manage multiple projects without major inconvenience and even achieve coordination between several simultaneous teams promoting healthy competition, Produce and send reports in real time to strengthen the proposed goals from the general management of projects.

Pros

The different applications that the management tool has as it is The customizable project control panel allows us to know if the programmed activities are being fulfilled in real time, in addition the other multi function that is quite useful is that through this system it is possible to create, monitor and share several simultaneous plans of the online projects required by the organization, and this can be done quickly and easily and with multiple views for your team. On the other hand, the various teams that are formed to develop the projects can be created their lists of personal tasks, even if you have assigned several tasks at once and this will show the progress that each of the assignments that they have.

Cons

Like any program that manages the project, this is a complex system of monitoring resources, managing time and the activities carried out by our company's staff, so the complicated task is to automate the weekly tasks so that we can follow up with a margin of time. optimal and for that a team of developers is required that is very familiar with ProjectManager, also in a totally online program that depends on the internet service that you have since if there is instability in the service the online supervision as well as the sending of multiple documents of interest is affected by this situation.

Melissa
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/05/2023

Great project management software

Pros

I love how easy projectmanager.com is to disperse tasks and keep track of task lists between my employees.

Cons

There is nothing difficult about using or sharing this software.

Nick
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
4
Customer Support
0

5
Reviewed on 14/06/2018

We use this software daily and find it easy to use but still room for improvements

There are issues with linking tasks. We have been working with customer service on this issue for years and can't get resolution. The linked tasks will update if you extend the schedule but will not always update when you shorten the schedule. This is a major issue that needs to be fixed. When we have schedules with more than 100 tasks it takes hours to fix the schedule!

Pros

Easy to use and accessible anywhere on-line. Can share a lot of detailed project information to others quickly.

Cons

Saved changes are slow to update. File size limits when uploading documents. Printing is cumbersome to format.

Response from ProjectManager.com

Hi Nick, we’re happy to hear from you!

I hope I can address your question about the task linking. Currently, our software is built so that when a link relationship is applied to two or more tasks, if the dates of the tasks already conform to the relationship applied, the system will not make any changes to the project plan (operating under the idea the dates set are intentionally). This functionality is currently by design -- it protects dates on the linked tasks from being changed unintentionally. Shortened duration of task #1 does not necessarily mean that task 2 should now be due on a different date. However if task #1 is lengthened, then task 2’s due date should change, to account for the extra time needed in task #1.

This gets a little bit technical but I hope the explanation helps clear up how the software handles dates -- please let us know if we can help with anything else!

Michael, Customer Support

Replied 20/06/2018
Julia
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 18/06/2017

Great tool for managing timelines and studio schedules

Detailed project planning and studio capacity management

Pros

You can manage a project timeline, allocate people to tasks and this builds up a studio schedule which you can use to check if people's time are well utilised. The reporting tool also makes it possible to forecast into the future to see what capacity the studio is running at. It is great that it is cloud based. You can set the working days of a person and the number of hours each person works, which helps accurately plan capacity. Linking of tasks is also a helpful feature to easily update project timings.

Cons

There are a couple of features I'd like to see incorporated, such as a different colour in the workload view for potential projects, and on the calendar RSS feed the project name needs to be included as well as the task name, otherwise all your tasks can come across with the same name (i.e. design, design, design,).

I would also like to see the styling improved when you save a project plans to PDF - as they are currently very difficult to read in this format and it makes it hard to share them with clients.

Response from ProjectManager.com

Hi Julia,

We always appreciate it when users suggest feature adjustments. We're glad you enjoy our product for managing timelines and studio schedules!

Replied 29/11/2017
Karen
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 19/06/2017

I have found PM.com easy to use, and support excellent always giving a quick response

A single product for planning our projects which are viewable to our teams.

Resource planning allow us to integrate our planning across teams to give us end to end plans whereas plans were only done for the individual teams.

Simple product to use making it easy for everyone to see what is happening and when.

Visibility of work as able to give ready only access to stakeholders across the business .

Pros

It is easy to use set up, use and share plans making working with the teams more cohesive. I also like the flexibility of being able to add custom fields. Teams are beginning to use the diaries to allow them to see what they should be working on and when.

Cons

It is difficult to see what everyone working on when you have multiple projects. There is not a single overview of the projects and task breakdown.

The plans don't take into consideration any holidays or leave so it is easy allocate tasks when people are not available.

Response from ProjectManager.com

Thanks Karen! We appreciate your feedback on the overview of projects.

Replied 29/11/2017
Juan Othmaro
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2018

Functional, intuitive and lots of PM practices incorporated

After 3 years working I can say I like it is functional and is constantly changing/updating, many new features have been added and think that will continue to make it a really robust solution that will be able to fulfill multiple PM specific disciplines.

Pros

- Flexibility to customize regular tasks
-Implement various important metrics, reports and processes needed in a project, i.e. capacity, resource schedule.
-Support is responsive in few hours or days, can be better but is functional.

Cons

-No Kanban and so could incorporate features that help an Agile team
-No workflows, i.e. for software development cycle
-No project portfolio/programs

Mendana
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/09/2020

Project reliability

The project management software was very good but only that when it comes to quantifying of projects, it is needs to be incorporated in one software so that it can be work friendly and address multiples needs within one software.

Pros

The easy use tool for project scheduling, resource allocating, costing and construction work monitoring.

Cons

The insertion of design incorporated in the project to be able to ease the use of other quantifying software and automatically, schedules, resource allocating.

Ann
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
2

2
Reviewed on 03/10/2019

Cancer Trials Ireland

Its OK but doesn't do much for us.

Pros

* Ease of use and can be accessed online

Cons

* Access controls too lax - cannot restrict access to other peoples timesheets
* Can only forecast 6 months in the future - we run trials that last years
* Cannot download timesheets by team
* Cannot restrict access to costing rates

Tim
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/06/2018

projectmanager.com

Pros

Dashboard analytics for quick progress checks, ability to lay out time and effort with scheduling for projects. Ability to attach notes and files to projects

Cons

some times the app lags and the response time drags on other times it seems to lose updates while lagging

Response from ProjectManager.com

Hi Tim!

We’re happy to see that you’re enjoying many of the features of ProjectManager.com! Our product team is always working to optimize the speed and performance of the software, but if you have any persistent lag issues feel free to submit a support ticket and we’d be happy to look to see if there are any underlying issues that can be fixed on your account. Thanks!

Michael, Customer Support

Replied 20/06/2018
saravanakumar
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 25/05/2020

Avoid updates on mails

some updates getting update late to others.

Pros

this software updates all info via mail. but its should update like desktop app. initially its ok. but daily getting more mails, quite issue. because need to read lot of mails. other than its fine for update on dashboard page. creating project and status.

Cons

Avoid mail updates. create like desktop and mobile app for updates.

Response from ProjectManager.com

Hi Saravanakumar,

Thank you for your feedback! We're glad you like the project dashboard feature.

Concerning your comment about email updates, you'll be happy to hear that we now have in-software notifications. Notifications can be customized and happen in real time. You can even exclusively use the notification feature and turn off email alerts if you want.

If you have any other questions about our latest software release, read our blog here:
https://www.projectmanager.com/blog/product-update-all-projects-page-redesign-notifications

Best,

The ProjectManager.com Support Team

Replied 12/08/2020
Ed
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
3
Customer Support
1

4
Reviewed on 25/03/2020

Beware Free Trial: Scam

Very poor customer service experience and unethical business practices.

Pros

Good interface with a good blend functionality from traditional PM to agile kanban and story boards.

Cons

Resourcing of a project is a weak point, it's not possible to assign resourcing by % of time or time allocation to a project i.e User 1 90% and User 2 50% to the project so it's very inflexible in this way.

----BEWARE---- The free trial is only free for 30 days before this you have to have cancelled or you will be charged. I was charge over £700 to my personal account despite all the users being test users associated to my email. Yes it does stipulate this on T&C's but I've had a point blank refusal from them to reverse charges despite cancelling only 2 days late.

William
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/06/2018

Field Engineer

This app really keeps my projects tuned. Everyone can see the progress, risks, etc.

Pros

The ability to keep all parties informed and up to date. Use it for upcoming and current project status.

Cons

TBD. Still working through all it's features. Will know more as I work through it. So far, it has been an asset.

Response from ProjectManager.com

Hi William!

We’re glad you're enjoying the ability for everyone to keep track of their progress inside the tool. Please reach out as you get to know the software further if you have any questions, we’re here to help!

Michael, Customer Support

Replied 20/06/2018
Jordan
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/05/2020

Awful company- TERRIBLE customer service

Pros

None, we have had a terrible experience and awful customer service. We are very disappointed.

Cons

I am extremely upset with this company. After signing up for a free trial we had a couple of questions and found out the software did not work for us and thought our account was cancelled since they did not offer a mobile app and our company can only use software that has a mobile app as we only use it in the field. We disputed the charge with our bank about two months ago and today we found out that project manager fought our dispute and we were charged back the original $375 for the software that we never used and did not work for us. They have no phone number so I have not been able to talk to anyone about this issue and when emailed they did not care and had horrible customer service. We will let our other construction associates know NOT to use this company.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 10/01/2019

Powerful and most efficient management tool.

Really helpful and easy to understand.

Pros

The real time graph represneation for easy tracking, You can keep track of all your team members easy and in a very nice way. They have almost everyhting you need to have in any management tool.

Cons

Cannot be afforded by all, very high pricing. They can lower it by providing only basic functionalities.

Jomarie
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/08/2018

Effective Project Manager

Pros

Using this tool was so great. Having so many features is very helpful to my project anytime. Very effective to a group project.

Cons

So far, I have no cons about this product because it helps me a lot to make my tasks or project be effective.

Kyle
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used for Free Trial
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

3
Reviewed on 18/05/2020

Beware the end of that trial.

Trial'ers beware. You WILL be charged for multiple user licenses if you fail to cancel your trial. I'm not interested in doing future business with a company with that kind of "gotcha" practices.

Pros

I tested this software as a potential replacement for MS Project which isn't available on my Mac. It seemed ok to use, but wouldn't output to .mpp which was a deal-breaker for me. I did look interesting for team collaboration and manpower, but I was mostly interested in building construction schedules.

Cons

The nature of their free trial. You need a credit card. I forgot to cancel my trial at the end of 30 days, and I was charged $400 for 15 users at the end of the month! And that was just for 1 month. Yes, you can find in your trial agreement that it states this, but NOT if you signed up via mobile like I did. Reaching out to customer success was useless. They refused to refund 14 of the user costs (I was a single user testing it out) and went dark after a single email from their customer service. I'll never consider the software for the rest of my team in the future due to that poor service.

340 reviews