Veeqo Reviews

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews
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User Reviews Overview

About Veeqo

Free shipping software that does more than print labels. Cut the cost and speed of fulfilling orders with low shipping rates, automation and powerful fulfillment tools with Veeqo’s FREE shipping management software.

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Feature ratings

Value for Money
4.3
Features
3.9
Ease of Use
4.1
Customer Support
4.3

Browse Veeqo Reviews

81 of 81 reviews
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Jacob
  • Industry: Wholesale
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/07/2018

Veeqo has changed our business & allowed us to understand it so much better:

Veeqo helps us control stock, process orders and gives us a general overlook of our business.
I can say that Veeqo saves us at least 2 hours daily and its many features help us know when we are to place an order, what products are doing well/badly etc.

It saves us making errors processing orders and our packers now have an organised list, order labels are in the order they prefer - all these little preferences add up ... to hundreds of hours a month.

Pros

Having used several other software Veeqo is by far the most User-Friendly.
Veeqo has so many features - I am impressed every day when I find another one.
Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff.

Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

Cons

I can honestly say there are ZERO cons.
I have used other platforms and this list will be very long for other platforms.

Murtaza
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 07/08/2023

An Impressive Software with Room to Grow!

Pros

Veeqo is an great software that streamlines your inventory management, order processing, and shipping tasks. It offers a user-friendly interface and empowers you to efficiently handle your e-commerce operations. And it is completely FREE.

Cons

There are some important automation features missing that prevent me from moving from another software, which if added would make life so much easier and faster when it comes to fulfulling orders. I list some here:1. Automatically assigning orders to custom packaging groups so the correct order size and weight is calculated with the product and packaging together. E.g. a tempered screen protector weighing 80g with 11 x 21 x 1 (w x h x d) dimensions will go into a bubble envelope weighing 10g with 12 x 21 x2.5 (w x h x d) dimensions. So that would be a total weight of 90g. If the order has two screen protectors, they would automatically still be assigned to the same envelope as its dimensions allow for two screen protectors. If there are 3 protectors, then the next packaging size up would be used, etc… Veeqo does not have any options to define custom packaging. 2. Automatically merging orders placed by the same customer at different times, so only one order is shown in the list with the correct packaging assigned and calculated weight, and one shipping label is printed.3. The automatic assigning of IOSS to orders that require it. 4. The automatic printing of cn22 labels for orders that require it. Cn22 should print immediately after the shipping label so we know they are together.5. Add the option to add customer name in the pick list template so those who pick and pack simultaneously can do so easily instead of printing multiple pack lists.

Chetan
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 30/06/2020

A truly pathetic piece of software with arrogance at the top level

Something I would rather forget about.

Pros

There really is nothing I could commend. It is not fit for purpose.

Cons

Where do we start!

Let's start with the arrogance of the management, they don't bother to respond to the most basic of customer service. However, they are quick to protect their reputation. Even if you are an existing customer.

I don't recall in all my years of business, ever being insulted publicly, but Veeqo did this. This is how an organisation values your business.

If you expect anything other than a standard autoresponse, don't bother. You will be fobbed off with support nonsense, daily.

The speed of the software is like dial up.

You will spend most of your time monitoring what Veeqo imports as seldom does it correspond to the actual product you sold.

It is limited in functionality.

When you ask for essential integration, or even management from a courier company contacts Veeqo directly , don't hold your breath. They won't respond.

The software is glitchy and really is expensive for its most basic of functionality.

Don't choose the fad of Veeqo.

They'll only insult you as one of the their existing customers and even have the audacity to try and take credit for your reviews, left by your own customers on Trustpilot.

This really proves how customer service is lacking, and humility.

Let common sense prevail and take your business elsewhere.

Response from Veeqo

Hi Chet,

We've tried to reach out to you & come to a conclusion regarding your issues but that's not been possible.

It speaks volumes that the same review has been removed by countless other review platforms due to its incorrect and slanderous content. Sadly, Capterra is okay to host such content publicly.

We have many records to counter your claims. Especially "being insulted publicly". No Veeqo employee has, or ever would do such a thing to our customers, who are our number one priority.

Over the past year, we've hired teams of engineers & we're reinvesting heavily in future feature development, constantly evolving our product for our users.

We're passionate about great customer support. Veeqo has a 97% customer satisfaction rating with 24/7 support.

We also have hundreds of very happy customers & thousands of very happy users with very low churn. From smaller operations to those with multiple warehouses across the world.

Best Wishes,

James

Replied 11/03/2021

Top Veeqo Alternatives

Brad
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/07/2023

Veeqo makes our multi-channel inventory management a breeze.

Basically, we needed a more streamlined way of managing our refurbished office chairs, and Veeqo provided the solution. Their interface is user-friendly, their help documentation is clear and easy to find, and if that doesn't help, their customer service is world-class. I work with a number of third-party systems, and overall, Veeqo is tops!

Pros

The product sync between Veeqo and Shopify is painless. Updating product details in Shopify sync into Veeqo without issues, keeping your product data up-to-date. We sell new & refurbished office furniture. Our refurbished office chairs are refurbished on order, and Veeqo allows us to create Bundles, that manage our inventory so Shopify always shows the correct stock available.

Cons

Nothing really, I like working on the Veeqo system. Veeqo suits us 100% for our needs.

james
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 29/09/2023

Veeqo new user review

Decent reliable system, if you add the above upgrades it would be awsome!

Pros

The fact that it is free of charge, the support are very helpful, no down time so far, more reliable than other API's we have used, easy to link to eBay and Amazon

Cons

Would like to see product images on the order dispatch queue, and the ability to sort the queue by SKU, to speed up order selection, Instant chat support would be helpful a long with an automatic VAT receipt option to be emailed to customers upon dispatch - need to connect to our Woocommerce store

Alternatives Considered

Linnworks

Reasons for Choosing Veeqo

Ship station and cloud commerce increased their prices dramatically, however, there was no increase in usability and functions for us, plus reliability decreased

Reasons for Switching to Veeqo

It was free so worth a look
Lauma
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2023

Easy and cheap Shipping solution

We love that we implemented Veeqo in our system, we do 20-40 orders a day and Veeqo makes it easy to implement and use. Any team member can learn the software in less than 10 minutes and we can all utilize the tool

Pros

Veeqo provides user friendly, inexpensive solution for business to have fast shipping option. They have better label rates than usual Endicia or UPS user and we appreciate that without additional hustle or work we can get better rates

Cons

Inventory soliton is still clumsy. We have several locations and the Shopify Veeqo inventory is being updated incorectlyBilling could be more detailsReporting is very basic and close to noe

KEith
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 06/02/2017

Couldn't do business without it

Veeqo has saved us so much man hours on a daily basis running our eCommerce business. The software has been built with people that know retail and eCommerce inside out. This shows in the extremely easy to use intuitive interface, training time is very low for such a comprehensive solution. Just connect to your site Ebay, Amazon etc and it just gets to work downloading your orders updating stock levels in the background while you concentrate on packing your orders and providing great customer service. Tech support is always quick to respond and they welcome and actually do implement product improvements. If you run a multi-channel eCommerce business this is something you must have.

Pros

Easy to use
Intuitive
Just works!

Cons

Price can be prohibitive for smaller eCommerce businesses

Gautam
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/08/2023

What works, what doesn't!

Iam fairly happy with the current experience and would like to continue to support this as long as i see veqoo making constant improvements and adding functionality incrementally. If i did not have some past experience with enterprise scale platforms, i may not have understood some of veeqo's offerings/ features.

Pros

Quick and frugal interface. Easy to get things done quickly once you get a hang of it. Does 75% of what we need out of the box. Constant improvements going on in the background. Comparable to other inventory management platforms for smaller businesses.

Cons

Poor onboarding/startup experience with inadequate or outdated help guides. Since i have past experience in ecommerce and software packages in general, i was able to figure out some of the functions but there was no way to be a 100% sure of how things were interconnected without trying in live setup. There are some pain points here and there all along the way but fortunately nothing that stops things totally.

Pamela
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/09/2023

Great customer Service

Great

Pros

The people who work there. They really help with any issues so you are not left in the dark.

Cons

It was working and then it wasn’t. It was shipping from my Shopify account hooked up to my Amazon FBA but then it stopped working.

Verified Reviewer
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2017

Veeqo

I use Veeqo to process orders from woo commerce on my website. We are an SME in the food supplement industry with 4 members of staff that started 2 years ago. I wanted to cut down the time it took to dispatch orders through the royal mail DMO site one by one as you need to input all customer details which was very time-consuming. Veeqo seamlessly integrates all customer details uses a fraction time it did.

Pros

Great customer support and integration with other apps.

Cons

A few times has not updated with our website.

mehmet
  • Industry: Supermarkets
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
5

1
Reviewed on 23/03/2021

all trouble

a) Since the order was shipped with Fedex we cannot print a return label for it
b) We cannot refund/return part of a kit, but only the whole kit

Pros

We’ve listed below a number of issues that we’re having with Veeqo in different topics. Please read carefully. These issues are significantly important for us to run our business in peace. We’re hoping to hear from you soon with your resolutions to these matters promptly.
Regarding Conversion Kits
Our concern about the conversion kits is that when we try to pull up the data to excel sheet (Import & Export Products) we’re unable to see the other equipments that does come with the conversion kits.
Another issue with the kits is that it doesn’t say the word “Kit” when we import or export the products to excel sheet.

As you know all the kits come with various items. These items are also sold as a single item as well. When we manually change the quantity, the system doesn’t update the quantity for availability unfortunately.

Regarding Stock Management

When we try to push an item’s inventory on Veeqo, it uploads to every store that we have available on Veeqo the same quantity. We want to upload different quantities to different stores. For example, we want to update one of our kits on Amazon for 10 units. We also want to put “0” quantities on eBay because we don’t want to sell that item on eBay.

Cons

Regarding Shipping

The system doesn’t send return shipping labels as an email automatically to the customer’s email address. We have to manually download and send email one by one.
The second issue that we have with shipping is, it doesn’t create “FedEx”return labels at all. While it prints outgoing order labels from Fedex but it doesn’t print the FedEx return label unfortunately

The last issue that we’re having with shipping is; when we print the labels it allows us to see how much the label cost at that moment, however once we go back to the same page to see how much the label that we printed cost, it doesn’t show the price paid for the label unfortunately.

Sofia
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
2
Customer Support
1

2
Reviewed on 07/09/2021

Very Poor Customer Support After Subscribing to service

On the free trial they were very polite. They offered me subscription, which was very cheap compare to the one on the website. so I was thinking, that 60$ is ok price for functionality they have. I have subscribed, but then, it turned out, that those 60$ is just for 50orders. And for my needs I need to pay over 200$.
For startup is not really suitable price, besides functionally is not perfect. so the same hour I have subscribed, I asked politely to help me to cancel the subscription.
Well, they just said they will cancel, but money will not be returned.
I can't use it, so those money is just in garbage. well, is just show, that they prefer to keep 60$ over good customer service and good face. Not really nice way.

Pros

Can pull inventory from Amazon and Shopify with images.

Cons

1. First of all I had to manually enter all barcodes, the system didn't do it. For over 500 SKU it was very annoying.
2. When I was confirming orders in Veeqo, they were not confirmed in Shopify
3. When I gave access to workers and limited their permissions, they could see all information about our suppliers and prices. this is very uncomfortable.
4 and the worst is customer support. They are not helpful at all.

GARETT
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 04/03/2024

Terrible customer support

Shipping could not be purchased system down so now we have late shipments we are going back to shipstation

Pros

Nothing

Cons

Everything

Deja
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/08/2023

Great, but waiting for more features

Pros

I loved that virtually every channel we sell on was available on Veeqo. We came over from using a similar platform, but Veeqo is loaded with tons more features! The interface is easy to use and support is fast.

Cons

Our only dealbreaker was not being able to integrate with Woocommerce. I was told that the feature is currently in beta, but seeing as it's our primary platform, we'll have to wait until that stable version is released. Aside from that, totally pleased with the platform.

Ricardo
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/07/2023

Veeqo has been a good solution for Amazon orders and other shipping needs in general

Tech support has been great, also API setup assistance

Pros

Amazon stated that shipments through Veeqo that are lost do not count negatively towards our account. Recently we have lost so much time due to lost/damage packages from USPS

Cons

There are shipping services that are not compatible yet, FedEx SmartPost and USPS Ground Advantage, we were told that they should be available by September 2023

Neil
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/07/2017

Great transformed our business

Stock and Profit Control.

Pros

Stock control around the world in Amazon warehouses, reduced our stock holding and increased our sales by at least 50%

Greg
Greg
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
4

3
Reviewed on 24/08/2016

Not ready for use in USA with FedEx, Listing tool bugs, limited

I read all these great reviews on this product but I think they were all from the UK customer base. Veeqo tried for months to get my FedEx rates to print with there labels but couldn't (rates were always $4 to $5 off per order). Looking back I think this product works good in UK using Royal Mail but they are not ready for USA. The listing tool is also very limited it only listed product as "New" to ebay and Amazon. On ebay it could not list more then one shipping choice like "Ground Only" and it couldn't do calculated shipping yet

Pros

Customer service was really nice and they tried to get things working. But after a couple months I had to move on.

Cons

FedEx shipping labels don't work.
Listing tool not ready for use yet.

Adam
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/02/2017

10/10 flawless!

What can I say... it's changed how we do business and boosted productivity massively! The customer service is without doubt the best I've ever had from any other company I've ever work with. Thanks Veeqo. 6 stars!!

Pros

Speed
Reliability
Ease of use

Cons

Nithing

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2017

Veeqo

We use Veeqo daily for our business. It is very easy to use and has helped us to speed up our processes. The customer care and tech line are very helpful.

Pros

Very easy to navigate, great customer care.

Cons

Updates take 10 minutes

Kim
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 31/08/2023

Good Product

So far, so good. Looking forward to improvements and bug fixes.

Pros

The integration with Amazon is very good, saves several steps when printing labels

Cons

Online AI is not very good, takes you loops to answer questions. The email support is very good and responsive.

Nicole
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
N/A
Customer Support
N/A

5
Reviewed on 09/04/2015

Great, easy to use and essential for our business

After trying to navigate so many different confusing inventory softwares, we finally found Veeqo - which is the perfect mix of power, efficiency and simplicity - and have stuck with it ever since. Veeqo was really easy to set up and simple to use, which was a breath of fresh air. We use it for processing our orders, managing and syncing our orders and inventories across our sales channels, and for printing our shipping labels in bulk (which is a huge time-saver!). It takes away all the worry and risk of error from the order process. Love the app, love the customer service, no complaints here :)

Pros

Really easy to set up and use with a friendly and knowledgable customer support team who are always on hand to help us out. Integrates with all our online sales channels and even our accounting software.

Cons

Like I said, can't find fault with it!

Greg
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 22/08/2023

Veeqo

So far so good.

Pros

Veeqo seems to have the basic functionality that I need and is free

Cons

The interface is not always very responsive. Would be nice to have more import/export options.

Verified Reviewer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 30/01/2020

Integration Software for Amazon Marketplaces lacking in key functionalities

Overall, this sees to have less functionality than Webgility or other software.

Pros

This software is one of the myriad available to synchronize online sales marketplaces with quickbooks desktop.

Cons

However, it doesn't have the ability to integrated marketplace fees with the accounting integration, so it didn't work for us.

Alternatives Considered

Webgility
Ngoc
  • Industry: Sporting Goods
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 29/07/2023

An useful software for e-commerce

Pros

It is easy to use with a lot of useful features such as Multichannel Fulfillment.

Cons

Inventory sync is not accurate and needs to be improved.

Fred
  • Industry: Retail
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
N/A
Customer Support
N/A

5
Reviewed on 23/04/2015

Really Awesome Software

We shopped around for quite some time before choosing Veeqo as our inventory management software. We're pretty picky and have a large amount of stock so we wanted something which was powerful enough to handle all our orders but easy to use. Finally settled on Veeqo and couldn't be happier with the software and the customer service. Would highly recommend this app to anyone who is selling online and struggling to managing their orders and inventor.

Pros

Simple layout, easy to set up and use. Very helpful tech support, and saves us loads of time per day.

Cons

Waiting for product pushing but understand it's coming soon.

81 reviews