User Reviews Overview
About Housecall Pro
Housecall Pro is a comprehensive business solution for home service professionals. Trusted by over 45,000 businesses, it offers a range of innovative tools and features via an easy-to-use platform. Available on web and mobile,...
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Service Delivery
Really exceptional software i will recommend to my colleagues.
Pros
keeping appointments with my patients has really seen an increment of about 20 percent compare to the last two year. which has helped improve my time managment
Cons
Knowing how the understand the usage of how the plumbing option works becauses this a been quite demanding for me.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
house call pro for pros
It was well. it made us look like we were very professional early on in our company
Pros
how it keeps all your jobs lined out for you
Cons
the way it would connect to quick books
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Decent program
Good program, but too pricey for what they offer
Pros
The ease of scheduling in the program and the ability to customize
Cons
Pricing wise it is too
Much for our company
Alternatives Considered
JobberReasons for Choosing Housecall Pro
Because we were looking for a program easier to navigate with more Options, and a more streamlined way in the businessSwitched From
QuickBooks TimeReasons for Switching to Housecall Pro
We actually ended up going with jobber over housecall, as jobber had a more streamlined process starting with requests all the way to invoicingTop Housecall Pro Alternatives
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
False Advertising
I am quite sure I said it all above but I hope to provide lots of advertising for Housecall Pro going forward!
Pros
They have good sales people who do not know the limitations of what they are selling.
Cons
They did not perform and waisted a lot of our time trying to make it work with our needs and did not offer to refund our money when they could not perform as they claimed they could during the sale!!
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Housecall Pro is a winner
Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes.
Pros
Feel like this product was designed just for us.
Cons
A little challenging to implement at first.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Housecall pro activist
Everything has been great I have found it very helpful
Pros
The ease of integration that it brings by combing so many of my company's needs to one platform
Cons
The pricing is a little iffy but it is everything I need in one so I guess it may be worth it
- Industry: Public Relations & Communications
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Racks review
Great people , great system, who actually fulfill their promises !
Pros
Easy access the ability to sign people up into later payments for your business
Cons
I love everything about house call pro especially the owners GREAT people !
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Rondell steele
Great they helped me along the whole way
Pros
The payment process was great I was able to make good
Money
Cons
Nothing to not like everything was clear cut and they even call to help you
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
They keep spamming me
So frustrated with this company. They keep calling even after they assure me that I will no longer be on their call list, even last time I demanded that they remove me from their database and they didn't.
Pros
I think it worked when I used it, but it wasn't for me. Now they won't stop calling me no matter what I do
Cons
They keep spamming me. I can't get them to stop calling no matter what I do. It's been 5 years and they still keep calling meit's been 5 years and they still keep calling me
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
My house calls.
Was very inviting and I would use it again should the situation arise
Pros
Actually the attention to customer service
Cons
.I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I am obsessed!
We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize.
Pros
We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.
Cons
Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!
Response from Housecall Pro
WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via [email protected] so we can help!
- Industry: Gambling & Casinos
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Good, Bad & Ugly
There are many really good thing in the basic scheduling, estimates, service plans, jobs and such. But, my level of frustration with the administrative side of this program is equivalent to how good the dispatch and job creation side.
Pros
For the most part the base program is really good. Jobs, Estimates, Scheduling, etc. However,...
Cons
The payroll is so full of bugs it needs several cans of Raid to try to wrangle some of then into the corral. The whole money section is full of blue pigs. I can't even corral those hogs for nothin. And the reports leave a lot to be desired as well. Frustrated...
Response from Housecall Pro
Hello Kim! Sorry about your issues around payroll. Happy to hear that you do like the invoicing and scheduling. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Was ok but now is a mess.
went from good to Ok to just been a mess. they get your deposit and keep the money for few daysto play with your money and 2 weeks later you get your payment when customer pay them same day.customer service the worse in the country,Mobile devices are not good with this application because you don't get full menu.super complicated to invoice when you try to collect a deposit and them copy that estimate to a job the deposit won't transfer and that create a mess, and yes it never accurate with QuickBooks. always gives errors. price gone way up and now is not worthy. all customer service now is a bot.
Pros
Use to be good, never great, but some how for a small business help.
Cons
worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them.
Response from Housecall Pro
Hello Cal! Sorry to see all the issues you have had. For well over a year now, we have had an inbound support line at 858-842-5746 where you can speak to a representative. We are always working to improve, making our features better and more robust. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Absolutely unfriendly, unprofessional and unreasonable company!
They blocked a credit card payment options for my account for the reason that my customer(foreign citizen) paid by his own foreign credit card my invoice which sent with Housecall Pro provided form. After they said- you have a chance for review after 6 months. After 6 months I’ll been using another app.
Pros
It was useful, but later they made big mistake!
Cons
Nothing. It’s not interesting application
Response from Housecall Pro
Hello! Sorry to hear about this issue you had with payments. At times, transactions are reviewed by our merchant service, Stripe. Based on their investigations they sometimes do deny payments and other times require more info before being able to approve. Housecall Pro does not have access to the investigation that Stripe makes, but we do have to honor their decision. All of this is advised by our payment and Financial Technology team whenever situations like this occur. If you still have questions, feel free to reach out to me at [email protected]. Hope to hear from you soon and have a great day!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Housecall is awesome
It has been pretty good so far. Customer service is excellent.
Pros
Everything !!!
Cons
No P. O. ‘S !!!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Robust in some ways, not so much in others
Pros
Ease of scheduling and field staff accessibility.
Cons
Reporting, billing, quickbooks connection.
Response from Housecall Pro
Hey Brandon, thanks for the review! We are happy to hear that you find the ease of scheduling and the tech accessibility good! We would like to hear more about the reporting, billing and quickbooks connections that you don't like or find helpful! We would also like to hear about the ways we are not robust for you, if you could email us at [email protected] with your company name, login email and phone number! Wanted to see how we can help here, look forward to speaking with you. Have a great day!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Review of Housecall Pro
Pros
Housecall Pro has a successful integration within our QuickBooks Platform where we can communicate with customers regarding payment, invoicing, and scheduling matters.
Cons
Least likeable feature is tailored around is its lack of ability to add customizable features around invoicing and reporting needs.
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Review
Pros
HouseCall Pro is very easy to use and user-friendly. User interface is excellent.
Cons
I really find no issues using HouseCall Pro.
Response from Housecall Pro
Thanks for the review Ram! Happy to see you are enjoying it and its helping your business, and that it is user friendly! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
amazing
Pros
the fee is very affordable, and it's value for your money.
Cons
the chat bubble option is just there for aesthetics. they take forever to assist if at all.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business we are always adding to our customer service team to make sure you get the assistance you need ! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Time saver software for HVAC Service Calls
Service our tenants on time is our motto and using this software is helping us achieve this.
Pros
It is helping us in assigning techs to the HVAC service calls as per priority. The software has great tools to close work orders on time.
Cons
The reporting, report generation, and accounting sections can be enhanced otherwise all other functions are good.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We have made some improvement on our reporting and have some more exiting ones in the pipeline! Be sure to check out our product roadmap for more information here! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Ok for on call visits
Pros
Helps keep my at home client visits separate from my other scheduling platforms
Cons
I'd enjoy if the platform could be more easily integrated with my other scheduling software
Response from Housecall Pro
Hey Brad, Thanks for the review! Happy to see you are enjoying it and its helping your business separating your other clients from your other platforms! We could always pass along the scheduling app that you would like to integrate with and see if its a possible, just let us know the app! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
I can now focus on my clients without worrying about scheduling thanks to Housecall Pro
Pros
The ability to track and manage my schedule from anywhere, thanks to the mobile app, has been a game-changer. Cant reccommend enough
Cons
I'd appreciate more in depth reporting to gain insights into appointment data, such as appointment durations
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on more reporting to make sure our pros have more information to action on. If you have not already, be sure to check out our product roadmap and signup for our newsletter. There we have updates on what is being worked on and new releases. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Field Service management App
It has all the best features for a home service business in one and it also has access to the Housecall consumer booking app.
Pros
It has good features like Job Scheduling with a GPS tracking system, payment processing, automated receipts and invoice etc.
Cons
There is no chance to use HCP to create contacts that are legally binding.
Response from Housecall Pro
Thanks for the review! Glad scheduling, payments, and invoicing are working for you all! We are working on some things to help with the contract piece. Right now there is the ability to have your terms and conditions imbedded into each invoice and estimate, signature capture before and after the job, and some line item modifications we can do. Feel free to go to the help center, chat into the blue chat bubble, or email me at [email protected] to learn more options for that issue. Thanks again for the review and have a great day!
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Schedule with a Housecall with a Pro
Very friendly user and has multiple functions
Pros
The integrated system connecting employees with customers
Cons
needed more than the two-week trial to navigate everything.
Response from Housecall Pro
Thanks for the review Jawad! Happy to see you are enjoying it and its helping your business by scheduling, connecting with customers and employees! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Housecall Pro is the best software which I have encountered and used till date.
Many problems like scheduling, client database problems I had overcome due to use of this software.
Pros
I liked all the features which I had experienced in this software and it makes my work fun.
Cons
I feel personally that there are no cons in this software.
Response from Housecall Pro
Hi Vishnu, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
