Odoo Reviews

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews
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User Reviews Overview

About Odoo

Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies of all sizes. It offers a wide range of integrated apps that cover various business functions, from CRM and...

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Feature ratings

Value for Money
4.1
Functionality
4.2
Ease of Use
4.0
Customer Support
3.9

Browse Odoo Reviews

1,173 of 1,173 reviews
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Lionel
Lionel
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
2
Customer Support
4

4
Reviewed on 24/10/2024

Ultra Paretto Effect : 80% in a few minutes, 20 last in a few days ç

I had 2 experiences :

1) Helped a student to scaffold a blog => OK easy

2) I hoped to scaffold really quickly a simple WebShop for a Volley ball club, based on the free tiers offer.

Didn't want to manage it for them.

But I quickly understood thant couldn't manage the entire process without a long training.

You should provite "simplified worklfow".

Pros

Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs.

Response time of the web interface is really great, that convinced me to use it.

The feeling is good at first sight .. but ...

Cons

Then when you start to dig into the details, it's really hard to setup it.
Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible.
Setup is spread everywhere in different Apps.
You quickly need to dig really deep to understand the product.

Only "developer" oriented (I'm a developer)

Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Odoo

Wordpress was too slow. But it was easier to setup.

Reasons for Switching to Odoo

I expected the free tier to be enough for my use case. So Odoo was cheaper in this case.
Jason
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/11/2024

Great ERP on a budget.

It is way better than our last ERP provider. Odoo can be a bit rough around the edges, but they are always making improvements and do take the time to not only add new features, but clean up rough edges.

Pros

You get a lot of functionality for the price.

Cons

While the support is sometimes lackluster, I was prompted to write this review because of great support I received.

Alternatives Considered

NetSuite and Salesforce Sales Cloud

Reasons for Choosing Odoo

Dropped their eCommerce offering. We paid nearly $30k to only have it operational 18 months. They had no replacement at the time. It would have killed our business if we had not found Odoo.

Switched From

xTuple

Reasons for Switching to Odoo

The other products were all out of our price range.
Rico
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 14/10/2024

Could be the best but hard to understand

I have been extremely excited discovering odoo but do run into roadblocks all the time, which can't be solved without a developer. I currently can't afford one which leads to a half baked implementation. Everything about Odoo sounds simple but turns difficult very fast.

Pros

Modularity and availability of applications covering a wide range of business functions.

Cons

- Difficult to achieve anything that is slightly out of "Odoos way of doing things"
- Workflows, as envisioned by the product develepors, are poorly documented. Videos cover how to use the product but not the underlying philosophy/workflow.
- Support is hit and miss, sometimes good, sometimes useless.
- for a small start up, success packages are very expensive. Some "simple" changes can't be done without hiring a developer.

Alternatives Considered

Vtiger CRM, Nextcloud, NetSuite, SugarCRM and HubSpot CRM

Reasons for Choosing Odoo

Zoho: difficult and can become expensive fast, disjointed applications, Salesforce: good but very expensive

Switched From

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Odoo

seemed to be easy to implement and best value for money

Top Odoo Alternatives

Oracle Primavera Cloud

JD Edwards EnterpriseOne

Aaron
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 29/10/2024

It runs my entire business.

Going on 3 years with it, still liking it.

Pros

My entire business runs on Odoo. I don't have to try to sync data between multiple apps.

Cons

The appearance is very utilitarian, it could be made to be more appealing.

I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.

Reasons for Choosing Odoo

Lower Cost, a lot more features, ability to customize.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

Lower Cost, a lot more features, ability to customize.
lisbet
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 24/10/2024

free one app plan

In general good. The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and adaptability, I made it work for what I need.

Pros

I like the fact that the one-app free plan is free and free for life. I have figured out though I have to be careful NOT to (unconsciously) trigger another app to change my free for life plan to a paid subscription.

Cons

What I didn't like is the lack of clarity of the free one-app plan. Some of the building blocks you can drag into a website come with an "install" pop up, but it should come up with a pop up that explains CLEARLY : "installing this feature will change your free app to a paid subscription. I only clicked to install the website app and "live-chat" and "e-commerce" popped up on my websites page. It seems there were features in those 2 apps that triggered the paid subscription plan. Yes... I didn't go through all the instruction video's, but I think Odoo could be more clear about which apps belong together to stay on the one-app free plan. On the apps page Website app is listed with 5 sub apps. I assumed all of them automatically belong together in the free one-app plan, but I seemed to be wrong. Odoo need to be more clear about this. My problem is now solved (with very good client service), but it could have been avoided if Odoo was clearer on how and when the paid subscription gets triggered,... what belongs together so it won't trigger.

Mohamed
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2024

Finance Manager

Incredible and fantastic ERP system ever

Pros

All the features and modules as well Odoo is number one for us.

Cons

Non I love it all, on other hand the flexibility of Odoo makes it impressive

Shane
  • Industry: Glass, Ceramics & Concrete
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

Odoo and Francisco make Odoo GREAT!

Our experience has been great! We have a fantastic implementation expert [sensitive content hidden] who has done a noble job learning our processes so that he can tailor-fit Odoo to our corporation. His service has been excellent. Which makes our experience with this ERP all the better!

Pros

Our company likes Odoo because it offers app-based modules that are easy to use. The entire software is capable of streamlining our processes and provides real-time data to all facets of our corporation. We also really like our implementation expert, [sensitive content hidden]. He makes Odoo great!

Cons

The learning curve for implementing an any ERP can be extensive; Odoo isn't necessarily more difficult to implement and may, in fact, be easier to implement than other ERPs. If I had to choose a negative about Odoo - it would be that if you build a sandbox database and choose to go live with that same database, many of the items, transactions, records, logs, etc. cannot be deleted/cleared from the sandbox database.

Alternatives Considered

Acumatica Cloud ERP

Reasons for Switching to Odoo

Our parent company choose Odoo for us, likely b/c of lower price point.
Federico
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2024

Great platform even for non profit

Pros

Good integration of apps, easy and clean UI, very good data management and, more over, the open source philosophy

Cons

The membership app is still too lacking in functionality and possibilities, which would be very useful for extending the use of Odoo as a service in the Non-Profit sector

Alternatives Considered

Google Workspace

Reasons for Choosing Odoo

Graphically challenging interface for a good user experience.

Switched From

Bitrix24

Reasons for Switching to Odoo

Workspace is great for managing email, calendars, drives, and analytics, but it doesn’t integrate well with other productivity services.
Diane
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2024

A great system

We made use of a Success Pack that got us up and running in good time. We've learned and grown to like Odoo even more than anticipated.

Pros

Odoo is very configurable and usable. It has helped us get better organized.

Cons

There is so much to learn. It is easy to overlook features.

Ashley
  • Industry: Mining & Metals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2024

Odoo Support Feedback

User friendly, highly functional and good for all sizes of business from the very small to large. Excellent system.

Pros

For SME business, Odoo offers very good value, excellent functionality across a multitude of useful apps and the support is professional and unparalleled. They always resolve any issue quickly.

Cons

I like most things but not being to permanently change the weird auto text on customer payment follow ups is difficult to understand ( but has nothing to do with support of course).

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

2
Reviewed on 19/09/2024

Horrible product and service for a small company

Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.

Pros

Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.

Cons

No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.

Alternatives Considered

Zoho Desk

Reasons for Choosing Odoo

Zoho mobile app didn't meet our needs for field service

Switched From

Zoho Books

Reasons for Switching to Odoo

Recommended by a trusted colleague. Seemed to have all the features integrated.
Jonathan
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 23/08/2024

Great software that takes a while to prove its worth

Odoo's customer service has often been really responsive - this is not always the case with their partners..... choose carefully.

Pros

Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.

Cons

It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.

Reasons for Choosing Odoo

We required more functionality than any individual product could provide

Reasons for Switching to Odoo

Odoo provided wider functionality at a better price point than the others
Chris
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/07/2024

Great software - even better support and community

Great. We are replacing several different, un-connected systems with one system that integrates everything, and allows us to tailor each instance specifically to the needs of each of our businesses.

Pros

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered

NetSuite and ERPNext

Reasons for Choosing Odoo

Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Reasons for Switching to Odoo

Better support and customizations.
Todd
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

2
Reviewed on 04/07/2024

Terrible experience with Odoo and locked into 3 year contract

The implementation process is terrible, and Odoo being newer and less used in the US means their support and staff really do not know much about the system. You are paying them to learn with you, and there is no way to talk to the people that might know the system. It seems all of their developers are overseas, so timing is a real issue. We were told our implementation would be complete by the end of January, and we are in July now and still none of out inventory stays in sync on any of out platforms.(Amazon, eBay and WooCommerce). No one at Odoo can figure out why. One of the support techs told me they do not know much about setting up eBay and showed me what they found about it when the googled the issue. Not very comforting. We have been overselling on our platforms, and that is a very bad thing as am Amazon and eBay seller. We can't get them to prioritize us and get the issues resolved. We were told by our sales consultant and his manager that we would be getting a refund of 100% of the implementation costs, and we have this in email from them. We have still not received this and it is 3 months later. They will no longer even respond to questions about the refund. We are locked into a 3 year, very expensive contract with no hope at this point that the system will ever work for us. We are at the point where we fell we are just going to need to leave Odoo for a new system and it will be a huge loss and almost a year of lost time and resources. They absolutely do not care about their customers.

Pros

We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.

Cons

Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.

Alternatives Considered

Fishbowl

Reasons for Choosing Odoo

The main reason was the cost of Netsuite. Odoo is considerable less expensive.

Switched From

NetSuite

Reasons for Switching to Odoo

It seemed that Odoo had all of the options we were looking for and they would be the best solution.
Arthur
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 23/08/2024

Great support helping me understand mail flow configurations within Odoo

Until now it has been super great and really helping me build my business platform. I still have lots to learn, but Apps and Configurations are simpel and intuitive

Pros

Technician [sensitive content hidden] informed me the correct actions to take and help docs links to help understand inner workings and resolve my issues in first try

Cons

Initial response to begin resolution. It was after i had asked for feedback after 24 hrs of ticket submission

Alternatives Considered

WordPress and HostGator

Reasons for Choosing Odoo

Former website must be designed in WordPress and i am not a website developer. With Odoo's Website app, i was able to design, create and publish my website and i am happy and impressed with how good it looks. Haven't gone live yet, as i need to tweak and perfect layout, functionality and content. Plan to launch within a week, can't wait!!!

Switched From

HostGator

Reasons for Switching to Odoo

Incredible ease of use and possibilities, also with other apps. So much, it is a little intimidating, but i will continue to explore and integrate/use more apps, as i go along, even replacing other paid apps
Verified Reviewer
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/07/2024

Very customisable and simple to use!

Very happy with the set-up and user experience, and we have implemented it throughout the whole team three weeks ahead of schedule.

Pros

- Easy to edit and customise to our specific needs.
- Very easy and capable import and export module.
- A very connected UX between the different apps and modules

Cons

- Set-up isn't for the faint-hearted if you haven't got their set-up/service packs!

Alternatives Considered

HubSpot CRM

Reasons for Choosing Odoo

Act wasn't cloud-based and didn't have the features of new CRMs on the market.

Switched From

Act!

Reasons for Switching to Odoo

Adaptability of the software
Kefyalew
  • Industry: Investment Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
5
Customer Support
2

4
Reviewed on 30/08/2024

Comment on odoo

I try to oversee the basic application Iam very happy a. It is better to prepare online support mechanism

Pros

the system Performance and fixed asset management

Cons

bank reconciliation and each module report format

Kur
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 29/08/2024

ICT Expert

"I recently had the opportunity to experience the services offered by this Odoo, and I must say that I am thoroughly impressed. During or after system development stages including the training sessions, the moment I reached out for assistance, the team was incredibly responsive and professional. The quality of the service provided exceeded my expectations, and I would highly recommend their services to anyone in need. Thank you for your exceptional work! :)"

Pros

Its Enterprise Resource Planning [ERP] Software that offers a suite of business applications for all businesses which includes the following:
1. Comprehensive All-in-One Business Platform.
2. Modular and Customizable.
3. User-Friendly Interface.
4. Automates Processes and Workflows
5. Real-Time Dashboards and Reports.
6. Works Online and Offline.
7. Integrated Communication.
8. Accessible from Any Device.
9. Scalable Cloud Hosting.
10. Active Community Support.

Cons

I witnessed that on the Dark Mode, there are some text in a certain field that doesn't appear perfectly (In some cases totally disappear), so I was suggesting that text should always change to readable while on Dark Mode.

Thomas
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 12/08/2024

Odoo lifecycle and success packs.

Good way, professionality, very good cost/pricing, the model, and much more

Pros

The model and release/features approach, including the success pack. [sensitive content hidden] is doing a great job.

Cons

The upgrade model, missing bug fixes overiew in the different releases. Sometimes stability [major releases could be (regression) tested in more depth.

Alternatives Considered

SAP Service Cloud

Reasons for Switching to Odoo

Open-source, 'all in one' / app approach of Odoo -> Odoo gave a perfect approach to start with and adjust the processes/flows with growing of the company
Airin
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/08/2024

Older Populated Company Sets foot into the Future

The implementation team is amazing, thoughtful, and encouraging.

Pros

The user friendly aspect of the software. For a company that has been around for 50 years, ODOO is a nice upgrade without the stress of teaching an older population a new way to be.

Cons

That the repetitive of the windows makes you doubt if you are in the right place. However each step is so easy and user friendly, it is hard to screw up.

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

The Quickbooks wasnt set up correctly. There was no visibility into the inventory management.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

The price was by far the motivation. Then when we did the demo we were blown away by how easy it was to use. We have an older population at the company so ODOO makes sense from an ease
George
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 27/09/2024

Odoo is my partner 😉

I’ve been using Odoo for a while now, and it has significantly improved my business processes. The platform is intuitive and offers a wide range of functionalities that have made my work more efficient. I’m genuinely interested in becoming a partner, as I see great potential in further integrating Odoo with my business.

Pros

Clear interface, full of assets and the most important thing is the centralisation

Cons

Sometimes complexity in specific fields and not so modern interface

Alternatives Considered

Basecamp, Asana and Zendesk Suite

Reasons for Switching to Odoo

I prefer Odoo over other platforms because of its flexibility, ease of use, and the wide range of integrated features it offers.
Hans
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2024

Excellent tool!

"My overall experience with Odoo has been excellent. The platform is robust and versatile, catering to a wide range of business needs. The user interface is intuitive, making it easy to navigate and utilize its features. I have found it to be a valuable tool for managing my business operations efficiently."

Pros

"I really appreciate how quickly and efficiently Odoo resolves issues. The support team is responsive and knowledgeable, which significantly enhances my overall experience with the platform. Their ability to solve problems promptly is a standout feature that I value highly."

Cons

"I have not encountered any significant issues with Odoo so far. Every aspect of the service has met my expectations, and I have found the platform to be user-friendly and effective in meeting my business needs. However, if I had to mention something, perhaps the onboarding process could be a bit more streamlined for new users."

Emmanuel
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2024

The Best Website Builder

It has been an extraordinary experience with Odoo.

Pros

Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.

Cons

Odoo has been fine withe it has no problems.

Jonathan
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/09/2024

Odoo Support Fantastic Review, including opportunity for improvement

Odoo support has been responsive and comprehensive in providing solutions. You can feel and experience that the support associate responding is indeed both professional and an expert on it's own domain and craft. Keep it up!

Pros

Simplicity and beauty. It's out of the box, yet something an enterprise can use to streamline it's backbone processes, while improving business bottom line. Something that consulting can do as part of the company or freelance.

Cons

It's capability to centralize a knowledgebase, not that the Odoo support is not that good and responsive (because they really are great and responsive), but it would help to have like a knowledge AI aside from documentation and e-learning platform.

Verified Reviewer
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 27/04/2024

Odoo for K's

It's great to have odoo as our crm tool. Other agents see where we left off and every conversation or actions we take is property documented. Customers are easily added to odoo as rhey themselves put in their information when they visit our website. With the sales forecast, we have an insight as to what steps to do to improve our sales. When problem arises, the customer service can be easily contacted and they are mlke than willing to help us with our odoo concern.

Pros

I like all the features in the system. It shows all the possible actions we should take to improve our sales performance and get more customers on board. Collaborating with other agents is also very smooth.

Cons

The only problem i see is that the database is inaccessible while offline, so if you don't have internet connection, you won't be able to get to access the contact info of the person you need to contact without going to a place with internet. But you know, everything nowadays depend on the internet.

1,173 reviews