Odoo Reviews

Pros

Odoo provides my company with all the modules needed to manage the business. It is easy to set up, intuitive and the modules are well integrated.

Cons

The Community edition provides a lot of built-in features, but since version 9, Odoo has been moving features from Community version to Enterprise, so I could see some of them, which I was using, unavailable in recent versions.

Alternatives Considered

SugarCRM

Reasons for Choosing Odoo

Because managing business operations in spreadsheets it is extremely time-consuming. It requires a lot of coordination and is prone to errors.

Reasons for Switching to Odoo

Because provides more modules. The availability in our market of Python developers to extend and customize the platform was another reason.

Pros

Easy to install, every module functionalities available, wide support on google, its good for SMEs, sufficient feature to track and control finance,inventroy,sale and purchase. stratigic,tactic and operation roles are aded in features, you can formulate your busiess needs accordingly.

Cons

Customization is not easy, even less active on github, its not so speedy, modules are integerated mixed with local and internet, it should be either local or inenet, price is higher,customization is also costly due to limited support/devolpment documentation.

Alternatives Considered

Dolibarr

Reasons for Choosing Odoo

Business volume increased, we have exanded our units,branches, we faced much dificulties with odoo at this level.

Switched From

SAP S/4HANA Cloud

Reasons for Switching to Odoo

easy access,installation,much famous, more funtionalities.

Pros

Easy of use for any customer. And absolutely best price for small business.

Cons

To manage some small parts might be really hard. For example translate something on website.

Alternatives Considered

Zoho Desk

Reasons for Choosing Odoo

Subscription Invoices where not developed and complicated.

Switched From

Bitrix24

Reasons for Switching to Odoo

I liked, that is very popular and open source, even if I am not using open source version.

Pros

I like that there are many apps in one platform.

Cons

The applications are not user-friendly! I'm good at learning software, but this one is foreign and complicated. The customer service is HORRIBLE!

Pros

Odoo is software with huge possibilities whether your business is large or small. It captures all the data that you require for your business and integrates many aspects of the business workflow.

Cons

It sometimes feels as though one is driving a ferrari with a learner's licence. Keep your expectations under control and be prepared to put a lot of time into learning how to get the best out of the software.

Alternatives Considered

Sage Accounting, Sage 50cloud Accounting and Dynamics 365 Business Central

Reasons for Choosing Odoo

We required more functionality than any individual product could provide

Switched From

MailerLite, IRIS KashFlow and Microsoft Excel

Reasons for Switching to Odoo

Odoo provided wider functionality at a better price point than the others

Pros

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered

NetSuite and ERPNext

Reasons for Choosing Odoo

Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Switched From

Hotjar, Constant Contact, Invoice Ninja, QuickBooks Online, Mailchimp and Joomla

Reasons for Switching to Odoo

Better support and customizations.

Pros

I like that one application can do the work of 20 different applications.

Cons

The implementation cost and how confusing it is to migrate data over from my current software. Also, there are so many versions of Odoo and not enough training documentation when they update to a new version.

Pros

Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.

Cons

Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.

Alternatives Considered

PerfectView

Reasons for Choosing Odoo

Because e-boekhouden costs 30 euro and for the complete package of odoo i pay 30 euro. Simple math

Switched From

e-Boekhouden.nl

Reasons for Switching to Odoo

Pricing is much better and you get much more then only crm

Pros

Whenever I need help with something that doesn't work the support is fast and efficient, they make the effort of checking out what's going on in my database and make short video clips to show me how to solve my issues

Cons

Some tools are not easy to customize (e.g. partner map on website), we just have to accept them as they are, which is not always perfect

Alternatives Considered

Microsoft Excel

Reasons for Switching to Odoo

Overall solution incl. website and plenty of services

Pros

The multicompany possibilty is really good so you have control over all offices wordwide

Cons

I think that the UI of things can be improved

Pros

The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it.
Also some apps are just easy to learn and well documented.

Cons

- Luck of technical and functional documentations ( functional is getting better faster than technical ).
- Luck of automated migrations tools ( a pain for customers too ).
- Odoo still doing big changes to its core apps, which makes all our modules obsolete very quickly.
- Partnership model is very hard to keep the same label (eg. silver or gold) after a year or so, if you can't get more users.

Alternatives Considered

Sage Construction Suite

Reasons for Choosing Odoo

It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )

Switched From

Sage Construction Suite and SAP Business One

Reasons for Switching to Odoo

It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )

Pros

Alot of Features...If you have the patience and the money you can do anything.

Cons

The Support and the Platform is sometimes very vauge. It does not make sense errors out and relys on a module platform for most functionality which makes you reliant on a third party.

Alternatives Considered

Bitrix24

Reasons for Choosing Odoo

Shopify nickle and dimed you constantly and took commision on all sales. Their model was self serving and not what we were looking for. However though its self serving in alot of ways it does work for a simple implementation better than Odoo.

Switched From

Shopify

Reasons for Switching to Odoo

We did choose it over Shopify but we may for the Customer Service and Support alone and replies like well if you need help with that you will need to PURCHASE a Sucess Packet after spending 800/month for their software we opted to go elseware.

Pros

The flexibility of the software, which in theory allows you to customize the software according to the needs of your business.
The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.

Cons

The project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers.
We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place.

On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible.

Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.

Alternatives Considered

HubSpot Marketing Hub, Webflow and QuickBooks Online

Reasons for Switching to Odoo

For having a single app and single database. So far, we have nothing.

Pros

As a user, I find Odoo to be a comprehensive and customizable platform for project management, accounting, human resources, sales, and marketing. The platform is easy to use and offers detailed reporting and analysis capabilities to help businesses make informed decisions in real time, which can improve their productivity, efficiency, and overall profitability.

Cons

As a user, I find that one of the main drawbacks of Odoo is the initial learning curve, which can be quite steep for beginners and requires extensive training to master all the features of the platform. Also, some features may not be suitable for all types of businesses, which can lead to additional costs for custom add-ons. Finally, customer support is sometimes slow to respond, which can lead to frustration and delays in resolving issues.

Alternatives Considered

WordPress

Reasons for Choosing Odoo

Odoo has more features and is easier to use.

Switched From

Vepaar

Reasons for Switching to Odoo

Opting for Odoo provides an all-in-one business management solution with integrated functionality for project management, accounting, human resources, and sales and marketing. In addition, the easy customization of the platform allows it to meet the specific needs of each company.

Pros

The Community version is completely free, no strings attached. You have to set it up, secure it, and host it yourself. The docker container available makes it a perfectly smooth and configurable deployment. If you or your IT department has any ability to use Docker to deploy applications on an internal network, they should be able to have Odoo Community up and running in an afternoon at most (if they can't, fire them).
Odoo is complicated as it can cover a vast scope of your operations. Therefore, setup is complicated. We spent about 1 week from 1 person to get it ready to roll out. At the end of that week we had imported all our materials for purchasing (~500 items) and products we sell (~250 SKUs) from our previous inventory management system (MRPEasy) INCLUDING BOMS. Because of the incredibly effective bulk import features, simple guides, and logical workflows, we switched over to Odoo about 2 weeks earlier than our planned rollover date.
I have yet to encounter anything I would consider a defect or a bug in the software.
We have customized several forms to eliminate buttons or features not used, add columns and fields, and track some extra reference IDs for other systems on our products. Very easy platform to do deep configuration/manipulation on.
The PDF generation and customization engine is very easy to use and works great. It was also easy to edit the code of the PDF template to make some stylistic changes to the forms we generate. If you know basic HTML and CSS, Odoo is simple enough to understand and navigate that you can really get deep in customization.
The intra-app communication via "Activities" is ubiquitous in the platform and makes for very effective todo lists being integrated into the app that the "work" happens in.

Cons

It really wants to send emails and manage communications. I had to dig pretty deep to make sure those features were turned off. We are B2B and I want communications to have a personal touch on pretty much everything.

Pros

what we like about this Suite is it replaces all our old applications into like on stop shop solutions for our Accounts, HR, Billing and our Project managers.

Cons

What we are encountering now is a bit uneasy to modify sore features and we needs a lot of help from developer to adjust certain things to suite our needs.

Alternatives Considered

Dynamics 365 and SAP Business One

Reasons for Choosing Odoo

we want to have one suite that will connect our Accounts department, HR and Projects Management team.

Switched From

TallyPrime

Reasons for Switching to Odoo

Flexibility and cost.

Pros

The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.

Cons

after years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

Because migration was an impossible task, we did everything Odoo said had to be done, we even hired odoo.sh a few years before because they assured me that everything would work better, but it didn't, I felt really ripped off.

Reasons for Switching to Odoo

I chose odoo for price and level of service without asking for references to other companies, over time I realized that other companies like mine went through the same thing.

Pros

Odoo hosted is awesome. It's features are robust and simple. It's easy to start experimenting for free with new integrated technologies and then turn them on in production as it makes sense econimically as we scale our business. It's high quality open source software written in Python and leveraging PostgreSQL for the database. Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time). Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term. I can not recommend Odoo enough.

Cons

I don't have any real complaints yet. So far I haven't needed much technical support and things are pretty intuitive (once you start using it).

Alternatives Considered

QuickBooks Enterprise

Reasons for Choosing Odoo

Wanted more features AND a better Web UI. In short, I wanted real ERP sioftware, but, still wanted ease of use.

Switched From

QuickBooks Online

Pros

It is very easy to use, you can see that the uSer Interface is done to be used by anyone, it is easy to setup, and in Timing against others, it is Awesome.

Cons

The Support is Slow, you need to wait a lot for something to be resolved (in Mexico).

Alternatives Considered

SAP Customer Experience, Oracle Marketing, Dynamics 365 and Oracle Database

Reasons for Choosing Odoo

Because Contpaq Have a lot of Errors, and the Support is HORRIBLE, a ticket can be solved in MONTHS.

Reasons for Switching to Odoo

In 1 Word "PRICE", they are for Huge companies, Companies with more that 500 Employees or with a lot of Profit, It is easy 20 Times the Price of Odoo.

Pros

Complete Set of system is created considering a business requirement of SME and MSME. Each module is created considering each and every department of a business organization.

Cons

Bad Customer Service an dependence on ticket system rather than quick Assistance to solve issues, Bad Sales Team, if not tested I would never have purchased the system if was dependent on sales rep. to sell me the product. Wrong Partner network that might drive prospecting and new onboarding customers.

Pros

We loved this for the ERP system of integrating our lead management, supply chain management, quotation system, accounting system, CRM system, and inventory all into one area. We previously had to force together multiple different sites and systems (i.e. Jobber, Quickbooks, Monday/DaPulse) and after many years of growth we simply have outgrown these dated systems and can no longer afford the time to micromanage so many transactions. We also needed automation on multiple areas of our service, which Odoo has been able to provide. After extensive training, NOT FROM ODOO LET ME TELL YOU, we have been able to customize this fairly well to our complicated value add manufacturing processes.

Cons

I have had the worst time with customer service when it comes to Support Pack Hours. Not only were we billed for every millisecond of time, but we were easily overcharged for time as well. One simple email response would take 6-10 minutes of our support park. After asking for a service level document multiple times, they simply have not provided one. They also hid the fact that support pack hours expire. We began our Odoo integration just before COVID hit, and we had to stop the Odoo integration for a few months, only to be met with many hours being used on ODOO EMAILING US for updates on when we would come back.

In the time spent with them implementing our systems to Odoo, they easily have dropped the ball so much with such low support that we had to hire a third party consultant to get this system up and running the way THEY MARKETED TO US and how we initially envisioned this working.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Switched From

monday.com

Pros

Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

Odoo uses Postgresql as database.

It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

Overall a very useful ERP.

Cons

I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

I would also like to see more reporting options like traditional desktop apps.

Customer support for the Community Edition are limited to the forums and some manuals for older editions.

Pros

Odoo offers ease of customization and seamless integration with other systems, such as payment gateways, SMS gateways, and HR software. The Odoo Community version is free to use. Active community provides access to a wealth of resources, support forums, and collaboration opportunities

Cons

Odoo users need to be well-trained in Odoo, as bulk import is sensitive to errors. Odoo's software modules can be complex in version upgrades.

Alternatives Considered

SAP S/4HANA Cloud

Pros

Odoo is my favorite business partner for customer relationship management (CRM). Easy to use and fast implementation !

Cons

I like all the services from ODOO so far so, keep going well !

Alternatives Considered

SAP Business One and ERPNext

Reasons for Choosing Odoo

A friend recommendation.

Switched From

Dynamics 365, NetSuite and Accon

Reasons for Switching to Odoo

A friend recommendation

Pros

Sales, buying, stocks, finance, projects, and other essential activities are all integrated. As a result, if the consumer has a standard business flow, they may quickly begin using it. Modification is only necessary if the user's workflow differs from that of a typical organization. Odoo is a very versatile piece of software, and If configured correctly, it may become the business's brain.

Cons

At first, it may seem that too many functions are accessible, but this is not the case. To get things running in a fashion that mirrors your standard process, you'll need to do a lot of adjusting and customizing depending on the business structure and present processes. The pricing is affordable; however, the cost perusers can rise rapidly as additional modules are deployed.