MYR POS Reviews

Pros

Very simple, super easy to use and to setup.

Cons

Service and updates. For some reason, I have problems at every update… And one thing that frustrated me the most is at the beginning I had to do my own setup. I am no expert in technology and felt pretty dumb asking so many questions to make sure I am doing everything properly. Service could be better, I know the boys are doing their best… when I am able to get a hold of them it’s 5 stars. They are patient and take their time to help. (Aka [SENSITIVE CONTENT])

Pros

The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.

Cons

There were some issues with keeping orders open and adding items - however this bug was fixed through an update

Alternatives Considered

Lightspeed Retail

Reasons for Switching to MYR POS

The overall customer experience. The sales person also had a cafe and shared a lot of great knowledge with me which really made me feel like more than just a sale

Pros

The back office is really convenient, has great reports and easy to use.

Cons

Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.

Alternatives Considered

Lightspeed Retail

Reasons for Choosing MYR POS

Needed extra POS and wanted a more up to date system.

Switched From

Veloce

Reasons for Switching to MYR POS

The price.

Pros

Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.

Cons

Nothing much, actually. It's been such a positive experience from the start.

Alternatives Considered

Square Point of Sale and Lightspeed Retail

Reasons for Switching to MYR POS

Super informative demo and very conscientious team committed to handholding us thru the entire process, every step of the way. They kept all their promises, and then some!

Pros

Easy to use, to set up, to learn for employees and low expensive

Cons

Constant evolution of the software adapting to technical constraints as restaurants caracteristics

Alternatives Considered

Maitre'D

Reasons for Switching to MYR POS

Hardware (iPad) les expensive, software more easy to use for a small business

Pros

Very easy to use, very easy to train new employees and very easy to set up and change menu items.... its just very easy...

Cons

not very much back end reporting. would like more detailed reports with time of day, week and month spending trends.

Alternatives Considered

Square Point of Sale and Lightspeed Retail

Reasons for Switching to MYR POS

MEV compatibility, price and not many unnecessary features.

Pros

Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine).

This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want.

I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!

Cons

No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!

Pros

Its accessible from my phone. Has gotten easier to train staff on screen layout.

Cons

When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.

Pros

Ease of adding products and services onto the Koomi POS.

Cons

We are not able to remove or add an item to a bill after we proceed with the pre-payment options (End bill function).
Their is no way to void a transaction if a mistake was done with selecting a payment option.

Alternatives Considered

Lightspeed Retail

Reasons for Switching to MYR POS

Price and size of equipment.

Pros

Simple, efficient. No waste of time using koomi. Reports are clear and useable for accounting

Cons

Network management. Airport behind my routeur seems to be the origin of network problems

Pros

The concept of a fast POS is good, but it really was much slower and clunkier than Square POS -- which is free.

Cons

Credit card processing was slow. Square as a POS is much faster in my opinion.

Pros

Menu items customization
It is cloud-based
Easy to learn and manage platform
The Koomi network is very reliable
Customer service is reachable to help

Cons

1) One of the cons that we experience is with regard to "order receipts". After some time, they cannot be printed anymore and they disappear from the iPad screen and there is no space to get them in the Koomi admin space. Therefore, if a customer calls the next day looking for his/her sales receipts, it would not be possible to retrieve this information.

2) We believe that one of the features that Koomi POS should implement is the integration with third-party online ordering applications (i.e. UberEats, Skip, CHK PLZ). Like the kind of integration that Koomi has with Clover. This piece of improvement would save a lot of time for restaurant employees.

Pros

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

Cons

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

Pros

Simplified programming
Ease to produce several types of reports
Good tech support

Cons

Unable to customize (colour code) item buttons of place them in specific order on screens
Several updates
Limited options to pay for the koomi service (They only accept credit cards)

Pros

Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.

Cons

Not the best for analytics, would like to be able to customize my daily report.

Pros

Looks sleek, easy to program, decent back office features

Cons

No inventory management
Integration with clover is problematic taking away speed
Bugs are long to fix and management treats you like its your fault until you get mad.
Easy for employees to delete items and keep cash (so better for a non cash environment)

Pros

Very easy to configure and use. Now
Works with square

Cons

Connection with mev is sometimes lost but I Think it is a mev issue not koomi

Pros

that you can easily change your infos/items in the app

Cons

The layout of the app could be more organic. It's hard to see all the items when you check out to make sure you got the order right you need to recheck each item one by one instead of having a one slide resume.

Pros

Easy to use. Good. Takes less spaces since it's an iPad.

Cons

No features for groups reservation to add service fee extras.

Pros

Easy to setup
Easy to implement
Easy to add/modify/delete entries

Cons

Would like to see sale of total items somewhere on the pos and not just in the application

Alternatives Considered

Square Point of Sale

Reasons for Switching to MYR POS

Price Customer service

Pros

I like the fact that this software was tailored specifically to coffee shops. They understand my business and make the system very user friendly.

Cons

I haven’t really found a feature I dislike it or anything essential missing.

Pros

it's very simple to use and modern design

Cons

the loss of daily connection with Clover

Pros

Easy to use, reliable and support is constantly adding new features

Cons

Nothin really comes to mind. No problems.

Pros

Customisation of menu with a live portal

Cons

Lack of colour coordination would be very helpful

Pros

Simple and intuitive. Buttons are easy to find. That's about it.

Cons

Unreliable. We were promised ease of use and connection with POS terminals but it has been everything but easy. I have personally lost 5-10 hours of wasted time not to mention lost sales because of terminals not working.