User Reviews Overview
About Gong.io
Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn...
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Gong.io is rather good, but quite expensive
Overall it is a great product. Sadly Gong.io as a leader in its market is not too open to negotiate with smaller companies
Pros
The recordings are very easy to set up, navigate, go through and find the most important bits of it
Cons
The pricing is probably the biggest obstacle and hence we are looking to change
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Gong made me a fan
Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ
Pros
I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ.
Cons
I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them.
Alternatives Considered
RewatchReasons for Switching to Gong.io
It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Works beautifully, makes coaching far easier.
An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction.
Pros
Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use.
Cons
Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously.
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- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Buyer Beware - You can't export your data
While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format.
Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.
Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own.
If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.
Pros
It's a fancy call recorder at the end of the day.
Cons
Frustrating Data Access Limitations and Lack of Bulk Export
Reasons for Switching to Gong.io
Trusted partner and promise of integrations- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Great sales tool, but pricey
Great tool for reliably recording calls with an AI assistant overlay. It enables me to focus on what the person is saying rather than taking notes. It also helps others to review what we discussed so we don't have to ask the same questions over again later. Also helps me to get coaching on my own calls by sharing with my peers or leader.
Pros
Enables insight into conversations that we are having with customers and improves our ability to learn from and coach each other on how to best help them.
Cons
Very expensive standalone offering in the midst of a rising tide of competitors who offer a similar value proposition alongside other enterprise systems.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Gong is incredible
Gong is amazing to go back and watch past customer calls for info and preparation
Pros
Gong.o is amazing for watching past calls
Cons
I have had no issues with Gong since I started using it
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
One of the most valuable tools for sales teams
Pros
Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career.
Cons
The transcription sometimes isn't the best but that is to be expected for any tool.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Great to work with
The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points
Pros
i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going.
Cons
very high focus on the statistics, while it is useful, it may mislead a new sales agent
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Good tool for intended purpose
Overall the experience has been good. The calls are recorded and easy to listen to. The transcript it generally good enough to read and recall the discussion.
Pros
Easy reference to calls that I was not able to attend
Cons
Lack of privacy within the organization with all calls related to the business in one place
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Gong has come a long way
Pros
Gong now has emails and flows as well as AI features that can write follow up emails for you
Cons
Being logged out every 5 mins is annoying and not enough training has been provided
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
A gold mine for product marketing and sales enablement teams
Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization.
Pros
Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate.
Cons
Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Every Company Should have Gong
GI use this software on a daily basis. It's a lifesaver.
Pros
Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls. This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls.
Cons
There's some metrics in Gong that don't seem 100% accurate. For example, 'calls listened to' is based on calls you may have started listening to but never finished. This makes it look like you've listened to dozens of calls when maybe you only listened to 5 in their entirety.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Great for visibility across calls
Pros
I think the AI transcript is always super accurate
Cons
I love the listen in feature but sometimes it doesn't load properly and be quite janky with the visuals
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
We just started using this and am satisfied so far
It has increased our engagement with our potential customers
Pros
We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us responses back.
Cons
Getting the other members of my team to use it effectively is the only issue we have encountered so far. The mobile feature can be a bit confusing
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
AE Manager uses and depends on Gong more than Salesforce
I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.
Pros
Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.
Cons
We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos...
Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles.
Pros
Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong.
The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call.
Cons
-Love the transcript feature, but as with most transcriptions it could be improved.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Key tool in stack for remote onboarders
Pros
I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results.
Cons
It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Could Not Live Without Gong
Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader.
Pros
As an Account Executive in the Software Space, I could not do my job as effectively without it. I use Gong's mobile and web-based solutions every day.
Mobile App:
In order to stay on top of my funnel in a detailed fashion, I am referencing prior conversations with my customer base every day. Gong's mobile application is the best way for me to reference prior conversations or demos on-the-go. Whether I am commuting to/from work or rushing through the office with headphones in, Gong's mobile application is a reliable way to leverage SSO and access my customer conversations from wherever my work takes me. Truly a life saver.
Sharing Calls/Demos w/ Customers:
One of the easiest ways to hold my customers accountable and accelerate my deal velocity as a rep is the ability to share recordings with my customers. Without Gong, I am certain I would not have the deal velocity I have today nor the ability to multi-thread behind the scenes as easily as Gong allows me to today.
Cons
Some analytics/call coaching capabilities are not available in my mobile instance of Gong. I am not sure if this is something my company does not pay for, however, this would be a "nice to have" as a rep while on-the-go.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
A must-have call recording tool for your sales organization
Great overall experience and would definitely recommend to have in your repository
Pros
The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log. This saves time while getting the gist of the conversation
Cons
The AI/NLP on the speech analytics could be improved a bit. It is very good now but still there are improvement opportunities (some challenges with Asian dialects is what we have observed)
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
GONG for CSM
Pros
The transcript - being able to listen back to questions clients ask and ensuring I include all action tiems
Cons
So far, I enjoy the product - nothing to complain about
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Key Platform for Measuring Enablement Success
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
Pros
Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement.
Cons
This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company.
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Awesome tool and must have !
Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager
Pros
data and analytics for talk time percentages is great
Cons
nothing at all. This is the gold standard in the call recording industry

- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A must have tool for sales and customer success
Pros
Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls.
Cons
I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Didn't know what I was missing until I had it
we purchased it for conversational tracking, as well as for training purposes.
Pros
I love the call tracking, the account insights as well as the screen capture. It does a great job of transcription of calls as well as identifying the next steps based on their own internal AI. I have been able to streamline my reviewing and aggregate the call reviews that used to take me a full day to do now takes seconds. when looking at companies to support, I ask specifically if they have Gong, and if they don't I look and think less of them. It means that they don't have a dedicated need for quality or for training their sales and support people.
Cons
That there can be data double-dipping if call recording is done inconsistently across teams. This is a case by case basis for the end-user.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Great Sales Coaching Tool
Pros
Gong has a very slick UX that allows sales reps to better understand what is and isn't going well in their sales calls
Cons
Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer success team