Gong.io Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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User Reviews Overview

About Gong.io

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn...

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Feature ratings

Value for Money
4.6
Functionality
4.7
Ease of Use
4.7
Customer Support
4.7

Browse Gong.io Reviews

547 of 547 reviews
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Miodrag
Miodrag
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

5
Reviewed on 23/02/2024

Gong.io is rather good, but quite expensive

Overall it is a great product. Sadly Gong.io as a leader in its market is not too open to negotiate with smaller companies

Pros

The recordings are very easy to set up, navigate, go through and find the most important bits of it

Cons

The pricing is probably the biggest obstacle and hence we are looking to change

Danny
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/03/2024

Gong made me a fan

Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ

Pros

I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ.

Cons

I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them.

Alternatives Considered

Rewatch

Reasons for Switching to Gong.io

It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off
Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/01/2025

Works beautifully, makes coaching far easier.

An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction.

Pros

Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use.

Cons

Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously.

Top Gong.io Alternatives

Neel
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
1

1
Reviewed on 06/11/2024

Buyer Beware - You can't export your data

While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format.

Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.

Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own.

If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.

Pros

It's a fancy call recorder at the end of the day.

Cons

Frustrating Data Access Limitations and Lack of Bulk Export

Alternatives Considered

Fathom and Chorus

Reasons for Switching to Gong.io

Trusted partner and promise of integrations
Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/10/2024

Great sales tool, but pricey

Great tool for reliably recording calls with an AI assistant overlay. It enables me to focus on what the person is saying rather than taking notes. It also helps others to review what we discussed so we don't have to ask the same questions over again later. Also helps me to get coaching on my own calls by sharing with my peers or leader.

Pros

Enables insight into conversations that we are having with customers and improves our ability to learn from and coach each other on how to best help them.

Cons

Very expensive standalone offering in the midst of a rising tide of competitors who offer a similar value proposition alongside other enterprise systems.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/02/2025

Gong is incredible

Gong is amazing to go back and watch past customer calls for info and preparation

Pros

Gong.o is amazing for watching past calls

Cons

I have had no issues with Gong since I started using it

Haruki
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/12/2024

One of the most valuable tools for sales teams

Pros

Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career.

Cons

The transcription sometimes isn't the best but that is to be expected for any tool.

Simone
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 06/12/2024

Great to work with

The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points

Pros

i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going.

Cons

very high focus on the statistics, while it is useful, it may mislead a new sales agent

Megan
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 24/11/2024

Good tool for intended purpose

Overall the experience has been good. The calls are recorded and easy to listen to. The transcript it generally good enough to read and recall the discussion.

Pros

Easy reference to calls that I was not able to attend

Cons

Lack of privacy within the organization with all calls related to the business in one place

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

5
Reviewed on 07/05/2024

Gong has come a long way

Pros

Gong now has emails and flows as well as AI features that can write follow up emails for you

Cons

Being logged out every 5 mins is annoying and not enough training has been provided

Juanma
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/09/2023

A gold mine for product marketing and sales enablement teams

Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization.

Pros

Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate.

Cons

Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms.

Stephanie
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2023

Every Company Should have Gong

GI use this software on a daily basis. It's a lifesaver.

Pros

Gong is a super simple call recording platform that enables you to not only record, but transcribe your customer calls. This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls.

Cons

There's some metrics in Gong that don't seem 100% accurate. For example, 'calls listened to' is based on calls you may have started listening to but never finished. This makes it look like you've listened to dozens of calls when maybe you only listened to 5 in their entirety.

Emily
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/08/2023

Great for visibility across calls

Pros

I think the AI transcript is always super accurate

Cons

I love the listen in feature but sometimes it doesn't load properly and be quite janky with the visuals

Afua
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/02/2023

We just started using this and am satisfied so far

It has increased our engagement with our potential customers

Pros

We just started using this for sales conversations management/ coaching and so far I am pleased with the way it is getting us responses back.

Cons

Getting the other members of my team to use it effectively is the only issue we have encountered so far. The mobile feature can be a bit confusing

Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/04/2022

AE Manager uses and depends on Gong more than Salesforce

I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.

Pros

Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.

Cons

We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.

Romina
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 22/12/2021

Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos...

Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles.

Pros

Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong.

The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call.

Cons

-Love the transcript feature, but as with most transcriptions it could be improved.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2021

Key tool in stack for remote onboarders

Pros

I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results.

Cons

It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate.

Mason
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/02/2020

Could Not Live Without Gong

Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader.

Pros

As an Account Executive in the Software Space, I could not do my job as effectively without it. I use Gong's mobile and web-based solutions every day.

Mobile App:
In order to stay on top of my funnel in a detailed fashion, I am referencing prior conversations with my customer base every day. Gong's mobile application is the best way for me to reference prior conversations or demos on-the-go. Whether I am commuting to/from work or rushing through the office with headphones in, Gong's mobile application is a reliable way to leverage SSO and access my customer conversations from wherever my work takes me. Truly a life saver.

Sharing Calls/Demos w/ Customers:
One of the easiest ways to hold my customers accountable and accelerate my deal velocity as a rep is the ability to share recordings with my customers. Without Gong, I am certain I would not have the deal velocity I have today nor the ability to multi-thread behind the scenes as easily as Gong allows me to today.

Cons

Some analytics/call coaching capabilities are not available in my mobile instance of Gong. I am not sure if this is something my company does not pay for, however, this would be a "nice to have" as a rep while on-the-go.

Abhisek
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2022

A must-have call recording tool for your sales organization

Great overall experience and would definitely recommend to have in your repository

Pros

The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log. This saves time while getting the gist of the conversation

Cons

The AI/NLP on the speech analytics could be improved a bit. It is very good now but still there are improvement opportunities (some challenges with Asian dialects is what we have observed)

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/08/2021

GONG for CSM

Pros

The transcript - being able to listen back to questions clients ask and ensuring I include all action tiems

Cons

So far, I enjoy the product - nothing to complain about

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/04/2021

Key Platform for Measuring Enablement Success

Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

Pros

Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement.

Cons

This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company.

Steven
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/02/2022

Awesome tool and must have !

Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager

Pros

data and analytics for talk time percentages is great

Cons

nothing at all. This is the gold standard in the call recording industry

James
James
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 11/02/2020

A must have tool for sales and customer success

Pros

Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls.

Cons

I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused.

Verified Reviewer
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
2

5
Reviewed on 11/02/2020

Didn't know what I was missing until I had it

we purchased it for conversational tracking, as well as for training purposes.

Pros

I love the call tracking, the account insights as well as the screen capture. It does a great job of transcription of calls as well as identifying the next steps based on their own internal AI. I have been able to streamline my reviewing and aggregate the call reviews that used to take me a full day to do now takes seconds. when looking at companies to support, I ask specifically if they have Gong, and if they don't I look and think less of them. It means that they don't have a dedicated need for quality or for training their sales and support people.

Cons

That there can be data double-dipping if call recording is done inconsistently across teams. This is a case by case basis for the end-user.

Verified Reviewer
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 22/02/2022

Great Sales Coaching Tool

Pros

Gong has a very slick UX that allows sales reps to better understand what is and isn't going well in their sales calls

Cons

Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer success team

547 reviews