BigCommerce Reviews

Pros

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Cons

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Pros

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Cons

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Pros

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Cons

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Alternatives Considered

Wix, WordPress and Squarespace

Reasons for Choosing BigCommerce

I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce.

Switched From

Wix, WordPress and Squarespace

Reasons for Switching to BigCommerce

It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better.

Pros

Customer support is great, they get you fixed up really quick

Cons

nothing really. Maybe could include a few more features for the base pricing. other than that, it's great

Pros

The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Cons

There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

I liked the layout and template choices more with Bigcommerce.

Switched From

Shopify

Reasons for Switching to BigCommerce

For my use, it was the superior product.

Pros

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

Cons

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

Pros

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Cons

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Alternatives Considered

Shopify

Reasons for Choosing BigCommerce

Lack of service and support for the product.

Switched From

AspDotNetStorefront

Reasons for Switching to BigCommerce

Better customization options for our business at the time.

Pros

I love the way the interface is set up. It is very easy to manage and everywhere you need to access is easy to find - You can also customize different status' so we can identify every situation quickly. We are just starting to use the Blog feature and we are very excited about how easy this is to manage.

Cons

The blog themes are kind of generic. We had to have our blog template designed so it would stand out and match the overall look we are going for.

Pros

Bigcommerce is very developer and user friendly. I found it to be stand out when developing a custom theme, and was able to easily integrate a clients inventory system and train them to use the system faster than with competing tools.

Cons

I don't have a great deal of trouble with Bigcommerce. I think the main gripe is that abandoned cart recovery requires a more pricey monthly plan. This feature would be great for smaller businesses trying to get started.

Alternatives Considered

Adobe Commerce, WordPress and Shopify

Reasons for Switching to BigCommerce

I work with a few eCommerce platforms, but I chose Bigcommerce as the platform for some clients as it was great to use and develop with during the trial.

Pros

The ease of using Bigcommerce was a huge plus for our business. It was easy to navigate and program the software to fit our business needs.

Cons

The options for adding different clothing options didn’t exist making it difficult for our customers to choose their sizes in the drop down sections.

Alternatives Considered

Volusion

Reasons for Switching to BigCommerce

Bigcommerce was the cheapest for our business

Pros

The feature available in this application helps to learn about the current market and help us to build the dedicated products. The marketing of our products online through different applications like Instagram helps in a major Part. The user interface and Mobile user friendly is very helpful. The detailed marketing helps in developing the business overall the globe.

Cons

The themes while building the platform is quite expensive and editing feature can be added which helps in major role. The interface can be improved.

Pros

The interface is extremely easy to use. I love how easy it is to add new products or modify existing products. The developers are constantly improving the shopping cart and adding new features.

Cons

Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.

Alternatives Considered

Shopify

Reasons for Switching to BigCommerce

At the time, big commerce had better pricing for a large catalogue of items.

Pros

BigCommerce has a minimal learning curve. I breezed though the backend even on my first day using it.

Cons

BigCommerce charges WAY too much when all they really offer is the ability to integrate with other apps which also charge way too much. Their platform is a rabbit hole.

Pros

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Cons

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

Pros

Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us to make personalized offers and campaigns based on the products. The tool can be perfectly adapted to any type of company or organization due to its high scalability, the tools it offers help companies to increase the visibility of their products and services achieving a greater reach and generating higher sales revenue, despite its flaws the tool continues to improve and have a customer service quite adequate in our experience.

Cons

We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.

Pros

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.

Pros

The type of editing are seemingly endless

Cons

Unless you are web developer and wen designer it is very hard to customize your website alone.

Alternatives Considered

Wix

Reasons for Choosing BigCommerce

Thought it would be easier and more stable

Switched From

WooCommerce

Reasons for Switching to BigCommerce

Felt it was the best option at the time

Pros

Easy product management, plenty of payment gateways available, decent theme store. Handles product options / variants better than Shopify. Has some good B2B / wholesale features out of the box.

Cons

Themes are over bloated with way too many files. You can't edit the CSS and JS files online. Makes relatively easy changes (on other platforms) too time consuming. Often suffers from indexing delays and/ or caching issues so that your changes or new products you add take 30+ minutes to show up on the site. Main navigation menu is automated. You have to either hard code a menu or use an app if you want customizations to your menu. Stencil CLI can either work smoothly for editing themes or you'll spend hours chasing down compatibility issues. No way in store to easily find orphan pages.

Alternatives Considered

WooCommerce and Shopify

Pros

Bigcommerce is a very good alternative to building your website, in fact probably better. It has a lot of features and different pricing bands which compared to other systems are a lot more fairer. Can integrate with a lot of multi-channel providers or integrate services into as well as specifically designed apps for you website.

Cons

Can be hard to change the template yourself to make it different other than purchasing different templates.

Alternatives Considered

Shopify

Pros

Bigcommerce has more features out of the box than most any other shopping cart including Shopify. It's just the little things like being able to put custom messages like "ships in 1-2 days" on each product. Lot of product options that you see on larger big box websites.

Cost is reasonable when compared to other solutions.

Integrates with a ton of 3rd Party applications. Easy to find solutions to help you succeed.

Cons

There is a huge gap from mid tier plan to the enterprise solutions. The Pro and Enterprise Solutions include some features that are only accessible when you pay 3 times as much. Things such as faceted Search, so you can get a more "Amazon" like experience.

We have experienced an overall reduction in site traffic since switching to Big C. We are not sure if this is because of how Google treats these sites in search, or if it's just that more and more people shop through marketplaces only. It's hard to say.

3rd Party App Marketplace is somewhat limited when compared to other solutions.

Pros

The layout is fairly easy to navigate and the support team is helpful when we have issues. We went with Bigcommerce because we were having issues with Shopify with the timing and capturing of payments.

Cons

Bigcommerce is very limited in design options when compared to platforms such as Shopify, Wordpress and Magento. I would recommend going with one of them depending on your business needs.

Pros

There are many reasons to love BigCommerce, but here are just a few of the top pros:

1. BigCommerce is incredibly easy to use, even for beginners. The platform is intuitive and straightforward, so you can start selling products right away.

2. There are tons of features and integrations available, so you can customize your store to fit your unique needs.

3. BigCommerce is reliable and secure, so you can feel confident that your data is safe and protected.

4. Customer support is excellent, and they're always happy to help with any questions or issues you may have.

5. The platform is constantly evolving and improving, so you can always count on getting the latest features and updates.

Cons

BigCommerce doesn't offer as much flexibility as other platforms when it comes to design and customization.

Pros

Big Commerce in general is very easy to use. The ecommerce site that we set up looks lovely, and seems to work most of the time. Looks professional and syncs well with paypal to process payment.

Cons

There have been a few times that our site went down for unexplained reasons. Luckily customers have let us know and it was resolved quickly once we reached out to bigcommerce, but it is disconcerting that it went down in the first place. One time all of our products just disappeared. BigCommerce support was able to find them and re-establish all, but still not sure why that happened. This software seems expensive for a small business with a small budget, and then to have issues like this. They did not offer a refund or anything, and we have no way of knowing how long our site was down for.

Pros

Big Commerce features and website themes are perfect for small business owners who are looking to start a retail business.

Cons

The platform is not set up for multi-vendor marketplace stores.

Alternatives Considered

Shopify

Reasons for Switching to BigCommerce

Store features, themes, and customer service

Pros

Bigcommerce allowed me to develop a simplistic software that allowed us small and medium businesses to operate on a large scale.

Cons

The configuration of the application is not so simple and fast from another platform, because the payment is not slow.