AL Advantage Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About AL Advantage

AL ADVANTAGE is a cloud-based senior living software, designed and supported by senior living health care experts. Senior caregivers record resident care activities for specific state compliance and optimum clinical outcomes. The...

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Feature ratings

Value for Money
4.3
Functionality
4.1
Ease of Use
4.4
Customer Support
4.5

Browse AL Advantage Reviews

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JESSICA
JESSICA
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/03/2019

Risk Management

I love it, I'm able to track my data greatly.

Pros

I love receiving the daily automatic reports. I don't even have to log in to get my updates. The customer service is also outstanding.

Cons

I still don't know how to get the incident reports. However, the daily report is enough for me.

Response from AL Advantage

Hi Jessica,

Thanks so much for taking time to share this great review! It's good to see that you're using the automatic reports and that our support is exceeding your expectations.

As far as the Incident Reports. If you're referring to getting notifications, you can find out how to set that up on our FAQ page, in the Reports section. Or feel free to call or email [email protected] anytime and they can help as well.

We truly appreciate your partnership.

Sincerely,
The ALAdvantage Team

Replied 28/03/2019
VIVIAN
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 11/10/2019

ALA performance

ala provides us with the tools to create a resident file and stay in compliance.

Pros

ease and that state licensing approves it. customer service is great.

Cons

the medication section . it is cumbersome and is not friendly for clinicians to whom we present request for reconciliation or review. the software captures and saves all meds that are entered into the system and does not have a feature to archive so it is not possible to generate a clean current list of active meds. it also does not archive old orders. we have a lot of order changes. there should be a way to segregate so that a current list of accurate meds is provided.

also, the assessment tool is good but should also be a stand alone . the full service plan is not often needed but the basic assessment is. currently , the assessment function does not capture any notes or instructions. additionally, not all facilities use a point system. this is confusing to customers.

the face sheet does not always put the alternate resp party contacts in the right order. it should be specific so we can choose what shows up on face sheet.

needs to add a specific section for annual vaccines and calendar of office visits- which dr is seen, date, etc.

Response from AL Advantage

Vivian,

Thank you for letting us know this information and our support team will continue to be in contact with you throughout this process of enhancing our software to better meet your needs.

We thank you for this review and look forward to optimizing the system so that it is easier to use and understand for you and your staff.

Thank you for informing us of these needed changes.

Sincerely,

AL Advantage

Replied 14/10/2019
Joel
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
2
Customer Support
3

2
Reviewed on 18/06/2019

Ok

Pros

The software is functional. However, many of the features are difficult to access and the overall UI is not user-friendly.

Cons

The intuitiveness of the navigation and the fact that it does not interface directly with other software that we use causes challenges.

Response from AL Advantage

Joel,

We are sorry you are not getting the best experience out of AL Advantage.

Our support team is always ready to assist with these issues of UI/UX and features.

We are fully able to integrate with other software. We simply need to speak with your other software companies so that we can discuss the integration.

Our support team is always ready to make life easier and respond to these needs. Please always reach out if we can help or you have suggestions.

Thank you.

Replied 19/06/2019

Top AL Advantage Alternatives

Jan
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/06/2019

AL Advantage pros vs. cons

Pros

Fairly easy to use. I use the program every day I am at work. I appreciate the "drop-down" selections on the Needs and Service Care Plan feature.

Cons

Cannot save a CA death report.
When you add one item to the Needs and Service Care Plan, the entire care plan has to be reprinted.
Confusion when listing the responsible party vs. the alternate contact for the face sheet. Responsible party is not always the person to call in an emergency....especially if they do not live locally.
Initially, a little more "hands on" training would have been nice and also a couple of follow-up visits from the Rep would have been helpful. I know we are not utilizing the full features of this program due to our heavy case load of 171 residents.

Response from AL Advantage

Hello Jan,

Thank you for this wonderful review.

When needing to save the CA Death Report simply open the link and download that report to your local machine. This will allow for local saving and editing.

We are always wanting to help our users with our software. If you would like to let us know a good time we can perform another training session for users please let us know and we will be happy to schedule that.

We always want you and your users to get the best and most abundant experience from our software.

Thank you!

Replied 26/06/2019
Garrett
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 02/08/2018

Excellent internet based software, updates and intuitive UI a little behind

We've been with the company from the beginning and have seen positive, but slow, progress. We use it mainly for MARs and Facesheets. It's too clunky and not user friendly enough at this point to use on tablets. As stated above the customer service is awesome!

Pros

I love that it's built specifically for the industry. Face-sheets and MARs are equipped with the exact information needed. Customer support is on top of things, very quick to resolve issues and respond.

Cons

The UI is a little behind for online software. Seems like the web page could fill up the screen better, there are wide columns on either side. It can be really slow to respond or load and there seem to be a lot of steps involved sometimes, for example just to print the MARs. An app based software would also be great to be used on tablets! It would be nice to have a drop down menu of medications, doses and general directions, it would make entering MARs much faster. Also an electronic MAR would be awesome as well! Where each med-tech had a login and could digitally sign for meds.

Response from AL Advantage

Thank you so much for writing a review, Garrett! We appreciate your honest assessment and are looking forward to implementing some of the features that you mentioned in the future. We truly appreciate you taking time from your busy day to share your insights. We value our partnership with you.

Sincerely,
The AL Advantage Team

Replied 13/08/2018
Courtney
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 01/08/2019

User Friendly

Pros

The care plans are easy to read for the care staff giving the direct care. Communication of care is important in our line of work. AL Advantage has well organized care plans for staff to get the information needed. I also like the drop down menu with options for title of chart notes. It helps keep all chart notes for certain topics organized when you need to find certain information.

Cons

It would be nice to be able to add more information into certain areas of care. Some resident's don't need information under "grooming" entry, but need extra room under "dressing" on the care plan. It would be nice to not be so limited on space per heading, instead limit space per page.

Response from AL Advantage

Courtney,

Thank you for the review and taking your time to let us know how we and the software are doing.

We have a new roll-out that is deploying on the 5th of this month that will address this entry and space issue.

If you need anything do not hesitate to contact support.

Thank you!

Replied 02/08/2019
Rebecca
Rebecca
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/02/2019

Easy to use but only if you use a point system

It is helping me ensure that I am capturing the revenue for level of care. It also ensures that I do not miss any updates.

Pros

It is easy to use, add residents, archive residents. I like the reports and the staffing model recommendations.

Cons

The NEW RESIDENT TAB IS IN THE WRONG SPOT! IT IS IN THE BOTTOM RIGHT AND MY STAFF CLICKS IT CONTINUOUSLY THINKING IT IS THE NEXT BUTTON. There is no next button or save button. We end up with 10+ new residents a week and I have to archive them!

Response from AL Advantage

Hi Rebecca,

Thank you so much for your review! We're glad that your team finds it easy to use and that the reports and reminders are helpful as well.

We truly appreciate your input about the system functionality and will take it into consideration as we continue to make the software the most efficient for our users.

We know that your time is valuable and look forward to partnering with you for years to come.

Warm regards,
The AL Advantage Team

Replied 28/02/2019
Rodney
Rodney
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2018

Great Easy Program

Pros

Love how easy to use this program is. I like also how affordable it is.

Cons

There hasn't been anything that i haven't liked yet.

Response from AL Advantage

Thank you so much for writing a great review, Rodney! We're so glad that the program is meeting the needs at Beacon Crest. We appreciate you taking time from your busy day to share your insights. We truly value our partnership with you.

Sincerely,
The AL Advantage Team

Replied 13/08/2018
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 30/07/2018

Safety Manager

Pros

I like the fact I receive daily incident reports.

Cons

I cannot recall what I like least about the software.

Response from AL Advantage

Thank you for your review! We know your time is valuable and appreciate you taking the time to offer your feedback.

We look forward to continuing our partnership in senior care.

Sincerely,
The AL Advantage Team

Replied 13/08/2018
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 01/08/2018

Why did we get this sooner?

We are now in compliance at every level!

Pros

We appreciate the accessibility and content.
We have converted from paper documentation and can't believe it took us so long to do so.

Cons

We wish it was easier to add key users.

Response from AL Advantage

Thank you so much for your review! We appreciate you taking time to provide positive feedback. We've also made note of your suggestion for consideration in the future.

We value our partnership with you.

Sincerely,
The AL Advantage Team

Replied 13/08/2018
Jennifer
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
4
Customer Support
2

2
Reviewed on 30/07/2018

AL Advantage and state specific items

Pros

It is easy to use and easy to navigate.

Cons

Its very slow and often takes a while to switch screens. It does not work for Oregon and are state specific rules and regulations so care plans take longer to build as the interventions and goals in this program do not work with the rules and regulations so we have to modify all goals and interventions. I also dont like how we cannot take people off alert charting and the alert charting time frame that AL advantage uses does not meet our company standards.

Response from AL Advantage

Hi Jennifer,

Thank you so much for providing your input on AL Advantage software. We always welcome feedback from our customers.

We are thrilled that you find the software easy to use and navigate.

In response to your other items, we have not received other reports of slow speeds overall from our users, so perhaps it is a local connection slow-down.

In addition, we are having a representative contact you about the concerns you have with the Oregon-specific functionality. We want to be sure that the state-specific tasks are working properly and can be completed, as designed, to make your job easier.

We have also made note of your preference to be able to take a resident off alert-charting before the standard time frame. We will take this into consideration for future updates.

Once again, thank you for your input. We know that your time is valuable and truly appreciate your insights.

Replied 22/10/2018
Hugo
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2018

Al Advantage review

I have worked with other programs, but AL Advantage is user friendly and its reports and very helpful for the routine day to day of my community

Pros

Easy to use. very helpful reports. initial screen really give you an idea of your community

Cons

it does not have an automatic way to change due date for next assessment

Response from AL Advantage

Thank you so much for your review, Hugo! We're so glad to hear that the new Community Snapshot is valuable to you and your team. We've also made note of your comments and will consider them for future enhancements.

Thank you for your partnership in senior caregiving.

Best wishes,
The AL Advantage Team

Replied 13/08/2018
Tonya
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/05/2020

Straightforward EHR Software

Again, the system is very straight forward and easy to use and the amount of support I've received from [SENSITIVE CONTENT HIDDEN] has been amazing.

Pros

The product is extremely easy to use and very straightforward.

Cons

In my opinion, the biggest downfall is the lack of data checks and required fields throughout the system. While I agree that not everything is required, there should always be some amount of mandatory data. AL Advantage doesn't have anything in place to prompt you if certain fields were missed or keyed in the wrong format.

Marvin
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/06/2019

I love AL ADV!

Overall experience, I love it.

Pros

Easy to Use. I like that it has a lot of reports are pulled from different places of the software.

Cons

Sometimes has a lag, new updates are a little confusing

Alternatives Considered

Yardi Senior Living Suite

Response from AL Advantage

Marvin,

Thank you for your review. We always want to give the highest visibility in our reports as possible.

We are always looking at improving our software and we are sorry you are experiencing lag time. That is something I will communicate to our team for review.

Thank you!

Replied 12/06/2019
Autumn
  • Industry: Facilities Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 04/07/2019

Decent charting system.

Pros

It is very easy to use and very self explanatory.

Cons

Not enough options to make the careplan specific to the resident.

Response from AL Advantage

Autumn,

I am sorry you feel like there are not enough options to make the care plan specific. We do have an increasing list of options to select from on the care plan and we also have the ability for free text entry to customize your way.

If we can be of any support yo u please call us and we will be happy to walk through this with you.

Thank you

Replied 05/07/2019
Doug
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
3

3
Reviewed on 30/07/2018

Good for small facility

Pros

Easy to use, pretty inexpensive but you also get what you pay for.

Cons

Features are very limited. No tracking. No EMars. No billing. Just basically keeps up with the resident, vitals, and conditions.

Response from AL Advantage

Thank you for your honest feedback, Doug. We¿re so glad you found it easy to use and reasonably priced.

Our software is being used in a wide variety of senior care communities of various shapes and sizes with much success. But, as you can imagine, it¿s an evolving platform. We¿re constantly looking for ways to add more features to help our partners meet business, compliance and care-giving needs. The items you mentioned are on our list of features to be considered for future additions.

Thanks again for taking the time to provide your insights. We value your opinion.

Sincerely,
The AL Advantage Team

Replied 13/08/2018
pearl
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/07/2018

no

Pros

easy to use. can talk to a real person when you have a problem

Cons

not being able to print one resident than having to print a group of them. under reports.

Response from AL Advantage

Thank you for taking the time to review our software, Pearl! We know your time is valuable. We noticed your comment about printing reports for individual residents and would love to help you navigate that task. If you¿re not able to find the individual report that you need in the ¿Reports Module¿, you may find that it can be printed for one (1) resident at a time from the ¿Residents¿ Module¿. Unfortunately, since we¿re not sure which report you¿re referring to, we¿re not able to specifically answer your question here. Please feel free to contact our Support Team when you have time, and they will be happy to assist you.

Best wishes,
The AL Advantage Team

Replied 15/08/2018
Sally
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2019

Great EMR system!

Terrific customer support!

Pros

Intuitive and so many great features for gathering data.

Cons

Users can print off assessment summaries without saving the information. They can also save assessment to history and it is then removed from 90 day list of overdue assessments without changing assessment or doing a service plan.

Response from AL Advantage

Sally,

We are happy to hear you are finding AL Advantage useful and effective.

There are back end infrastructure logic rules that define the process for assessments.

Please let support know if you would like to discuss and we can explain in detail that process and reasoning.

Thank you!

Replied 13/06/2019
Dorothy
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 10/03/2017

Can't imagine going without AL Advantage

Since first being introduced to AL Advantage back in July of last year, we have been amazed as to how we ever got along without this software. Even our resident families have grown to appreciate the extensive detail that this system offers.

Michael
  • Industry: Real Estate
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2017

AL Advantage Software

Incredibly easy to use and the customer service is outstanding. I would recommend this software to anyone who wants something easy to implement and train yet has all of the functions you need. Great product.

Pros

Easy to use and train to use

Cons

None

Joon
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/07/2018

Fantastic Service

Easy to teach staff to use and user friendly. Customer service is Excellent

Pros

This product is Very user friendly. It helps you keep track of medical documents, charting, assessments and service plans. Great value with little cost!

Cons

I can't think of anything that I like least about this product. It is simply fantastic

Response from AL Advantage

Thank you so much for the positive review, Joon!

We always love hearing good reports about AL Advantage software and the service we provide to our partners in senior care-giving.

We know that your time is valuable and that you have other choices in the senior care software market. We look forward to partnering with Sunny Rose Glen long into the future.

Warm regards,
The AL Advantage Team

Replied 13/08/2018
Candice
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2019

Simple, efficient and easy to navigate

Awesome! No complaints thus far

Pros

The friendliness user capability and its an organized system making work easier!

Cons

Appears somewhat dated with interface. Update interface and make portal more appealing.

Response from AL Advantage

Candice:
Appreciate this review -

Our software was designed and is refined BY senior caregivers FOR senior caregivers.

We do not want to add any more stress to your job by having to struggle with care software.

Regards

Replied 01/11/2019
Debra
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 07/08/2019

AL Advantage Review

Great

Pros

Easy to navigate
Compliance good
Reports are good tools

Cons

Nothing yet easy to use
Data entry is a long process

Response from AL Advantage

Debra,

Thank you so much for your review.

We are glad ALA is exceeding expectations and will continue to ensure that it does.

Thank you

Replied 08/08/2019
Edna
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 07/08/2018

Al Advantage Review

Al Advantage is fairly easy to use

Pros

Each resident information is in one location you don't have to exit in and out of different places.

Cons

It freezes up a lot. Maybe our internet service.

Response from AL Advantage

Thank you so much for writing a review, Edna! We truly appreciate you taking time from your busy day to share your insights. We value our partnership with you.

Sincerely,
The AL Advantage Team

Replied 13/08/2018
Vivian
  • Company size: 11–50 Employees
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2017

Incredible tool

I am a very busy owner and administrator of 2 facilities. More importantly, I want to be compliant but hate charting. AL Advantage provides me with easy 24/7 access with constantly changing upgrades and features to keep us in compliance . I have been a customer for approximately 5 years. I assure you that this software has made me and my team more efficient. Customer service is personalized and 24/7. A great product and team.

Pros

Ease, simplicity, comprehensive regulatory coverage, awesome customer service

Cons

None

77 reviews