User Reviews Overview

About CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction...

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Feature ratings

Value for Money
4.2
Functionality
4.3
Ease of Use
4.5
Customer Support
4.3

Browse CloudTalk Reviews

263 of 263 reviews
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Eyituoyo
Eyituoyo
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/07/2019

intruitive for Both Admins and Users

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pedro
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2023

Best All in One tool regarding communications

Very good. Execelent Integrations and support.

Pros

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Cons

The option to send MMS inside Europe. It's not possible yet.

Alternatives Considered

Aircall

Reasons for Switching to CloudTalk

Less expensive and more options / integrations
Andres
  • Industry: Outsourcing/Offshoring
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
1

2
Reviewed on 20/02/2023

Unreliable tool for small businesses that do not work 24/7

Pros

The waiting time for the phone lines is short. That is the main positive thing

Cons

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Alternatives Considered

RingEX

Reasons for Choosing CloudTalk

Cloudtalk includes an option for SMS's

Response from CloudTalk

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion.

I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Replied 02/03/2023

Top CloudTalk Alternatives

Stefan
Stefan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2020

CloudTalk offers the best solution to our small team

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pros

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Cons

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternatives Considered

Aircall

Reasons for Switching to CloudTalk

Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.
Daniel
Daniel
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/01/2022

All in one solution that is super easy to use

It has been a great experience and the product is solving most, if not all of my needs.

Pros

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Cons

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2021

Easy to use call center software

Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.

Pros

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Cons

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Kinga
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2019

Amazing quality of support and calls!

Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Pros

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Cons

There is no single thing I would dislike about CloudTalk.

Alternatives Considered

RingEX

Reasons for Choosing CloudTalk

Better offer, amazing quality of calls and much better customer service.

Reasons for Switching to CloudTalk

Better pricing and better customer support, including a dedicated onboarding manager.
Yana
Yana
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 26/05/2020

Great Customer support for Dyslexic sales proffessionals

Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Pros

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Cons

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Enrico
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/02/2024

Best Business Phone - CloudTalk

Pros

I like that it is a great business phone system
It comes with amazing VoIP features and also makes call tracking easy

Cons

With CloudTalk, it has been smooth managing business calls.

Ziya
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 25/05/2023

CloudTalk is a Reliable Communication Solution

My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

Pros

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Cons

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Verified Reviewer
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/02/2023

Easy-to-use and intuitive call center software

Pros

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Cons

Nothing as it has literally everything we were looking for in a vendor.

Response from CloudTalk

Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and were able to help your company answer all your calls.

We take great pride in what we do, and it is our earnest desire that it assists each and every one of our clients in achieving their objectives. It does, as seen by your comments, and we appreciate you telling us.

Replied 02/03/2023
Ciaran
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 02/08/2021

Promised loads - sadly failed to deliver in many ways

Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.

Pros

The call recording & integration into our CRM was a really nice feature for us

Cons

We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.

Rudy
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/04/2022

Great telephony system, great CRM integrations

Their support is amazing and their support staff as well.

Pros

It's very easy to use. Also updating is very easy and fast.

Cons

Sometimes it would give us an error or say things like call not connected.

Alternatives Considered

Twilio

Reasons for Switching to CloudTalk

The price and service was reasonable.
Verified Reviewer
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 16/08/2022

Fairly good dialer

was fairly good

Pros

have great call recording feature which makes it easy to find a previous call

Cons

glitches at times , does not show you who you miss a call from just tells you that you have missed a call.

Joe
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
1

5
Reviewed on 25/08/2020

Support / Sales not at level it should be

I love the product and would love to continue to use it, I wish it was less expensive and had better support.

Pros

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Cons

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Verified Reviewer
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/05/2019

Easiest phone system to start with

Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.

Pros

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Cons

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Response from CloudTalk

Dear client,

We are so happy to hear that you work with us for more than 2 years.

Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."

We always try to listen and adjust our product according to the customers needs.

Have a great day!

Kris from CloudTalk

Replied 27/06/2019
Michal
Michal
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/07/2019

Integrated with our help desk app - works perfectly

We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle.

Pros

Easy to manage, it's in cloud, good support, relevant pricing.

Cons

Missing mobile app. I hope they will develop one soon.

Response from CloudTalk

Thanks Michal for the positive reviews of CloudTalk :)
Indeed, mobile app is in testing so it should be out very soon!

Replied 11/07/2019
Jen
Jen
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
5

5
Reviewed on 24/09/2020

Decent features. Not compatible with freshdesk

Deployed last week. Went through the setup and porting process. Customer service was great but it’s not going to work for us, because the integration with FreshDesk doesn’t work.

Pros

I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution.

Cons

Not compatible with Freshdesk, but advertised as such.

Reasons for Switching to CloudTalk

More features
AARON
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 09/03/2020

Junk!!!! Better off sticking with Google voice

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. .. they won't refund you if you ask. Stay away from this company. For a communication company they need to improve drastically.

Pros

the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it.

Cons

No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.

Response from CloudTalk

Hi Aaron,
Thank you for taking the time to share your feedback. I looked into the conversation you had with our team and indeed, there is room for improvement.

I also checked our records for your refund request and we have fully refunded your payment in March, when you requested the refund (we've also sent you a refund confirmation which you acknowledged). Please contact us again if you have further questions.
David @CloudTalk

Replied 08/05/2020
Nataliya
Nataliya
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2019

A brilliant way to handle your client support

It helps reduce the response time significantly, because of great customization you don't have to play a guessing game and decide who is a better person to address the call. And even if it so happens that you do, it easy to transfer between the agents.

Pros

The versatility of Cloudtalk is amazing, and also the customization possibilities. Such simple but great features as assigning tags and colours to each call as well as skill-based call routing help organize your workflow better and make overall support handling much easier.

Cons

Cloudtalk provides integrations, but I would really love to see them grow and abandon the need for it. In terms of call handling, they give everything you might need, but you still have to integrate with Freshdesk, for example.

Verified Reviewer
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 11/09/2020

Avoid! Poor operation and customer support.

Very poor. We regret that we signed up.

Pros

Their sales people is good and the app UI looks good but...

Cons

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

Jan
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/06/2019

Excellent tool, convenient features

Pros

CloudTalk is easy to use inbound call center tool with many great features.

Cons

I never had an issue, it is worth the money.

Response from CloudTalk

Dear Jan,

we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool.

We really hope that you will stay with us at least 5 more years :)

Kris from CloudTalk

Replied 27/06/2019
Swati
Swati
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/08/2020

We made the right choice with CloudTalk

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Pros

We were looking for an alternative for quite some time and there were multiple options that popped out after a quick Google search. We decided to go with CloudTalk and can now confirm that it was the right decision. Call quality is superior and we are not locked in with an annual contract so our partnership feels much more flexible.

Cons

We would like to see more integrations coming in in the foreseeable future

Nicolae
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/12/2021

stay away from them

I had a sad experience with them. I did set up a trial perioad for 14 days. After 2-3 days I payed for esential plan ($30 /month). After another 2-3 days I discover a that on expert plan ($20 extra/month) it has one task that I might be need it. I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they told me NO! Once you sign in we cant let you try anything for free. They reather lose a customer for $10 ..... very sad!

Response from CloudTalk

Hello Nicolae, I am sorry to hear that this occurred. Please contact our Customer Support Team Lead Anna at [email protected] and she would be happy to help rectify this situation for you.

Replied 28/12/2021
Alica
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2019

The High Quality Of Calls & Great Customer Support

The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.

Pros

Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Cons

Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Response from CloudTalk

Hello Alica,

We are really grateful for your nice words.

Our team is super happy that you were satisfied with our voip software and with the help from our customer support team. We will pass along the kind words.

Have a nice day :)

Kris from CloudTalk

Replied 27/06/2019
263 reviews