User Reviews Overview
About CloudTalk
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction...
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
intruitive for Both Admins and Users
There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
Pros
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.
Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
Cons
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Best All in One tool regarding communications
Very good. Execelent Integrations and support.
Pros
In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.
Cons
The option to send MMS inside Europe. It's not possible yet.
Alternatives Considered
AircallReasons for Switching to CloudTalk
Less expensive and more options / integrations- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Unreliable tool for small businesses that do not work 24/7
Pros
The waiting time for the phone lines is short. That is the main positive thing
Cons
Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
Alternatives Considered
RingEXReasons for Choosing CloudTalk
Cloudtalk includes an option for SMS'sResponse from CloudTalk
I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion.
I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.
Top CloudTalk Alternatives

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
CloudTalk offers the best solution to our small team
With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.
Pros
The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.
Cons
There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.
Alternatives Considered
AircallReasons for Switching to CloudTalk
Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
All in one solution that is super easy to use
It has been a great experience and the product is solving most, if not all of my needs.
Pros
It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.
Cons
The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use call center software
Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.
Pros
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Cons
We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Amazing quality of support and calls!
Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.
Pros
CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.
Cons
There is no single thing I would dislike about CloudTalk.
Alternatives Considered
RingEXReasons for Choosing CloudTalk
Better offer, amazing quality of calls and much better customer service.Reasons for Switching to CloudTalk
Better pricing and better customer support, including a dedicated onboarding manager.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Great Customer support for Dyslexic sales proffessionals
Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department
Pros
I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly
Cons
Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best Business Phone - CloudTalk
Pros
I like that it is a great business phone system
It comes with amazing VoIP features and also makes call tracking easy
Cons
With CloudTalk, it has been smooth managing business calls.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
CloudTalk is a Reliable Communication Solution
My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.
Pros
CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.
Cons
The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Easy-to-use and intuitive call center software
Pros
Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.
Cons
Nothing as it has literally everything we were looking for in a vendor.
Response from CloudTalk
Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and were able to help your company answer all your calls.
We take great pride in what we do, and it is our earnest desire that it assists each and every one of our clients in achieving their objectives. It does, as seen by your comments, and we appreciate you telling us.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Promised loads - sadly failed to deliver in many ways
Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.
Pros
The call recording & integration into our CRM was a really nice feature for us
Cons
We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great telephony system, great CRM integrations
Their support is amazing and their support staff as well.
Pros
It's very easy to use. Also updating is very easy and fast.
Cons
Sometimes it would give us an error or say things like call not connected.
Alternatives Considered
TwilioReasons for Switching to CloudTalk
The price and service was reasonable.- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Fairly good dialer
was fairly good
Pros
have great call recording feature which makes it easy to find a previous call
Cons
glitches at times , does not show you who you miss a call from just tells you that you have missed a call.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Support / Sales not at level it should be
I love the product and would love to continue to use it, I wish it was less expensive and had better support.
Pros
The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.
Cons
After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Easiest phone system to start with
Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.
Pros
Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.
Cons
We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.
Response from CloudTalk
Dear client,
We are so happy to hear that you work with us for more than 2 years.
Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
We always try to listen and adjust our product according to the customers needs.
Have a great day!
Kris from CloudTalk

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Integrated with our help desk app - works perfectly
We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle.
Pros
Easy to manage, it's in cloud, good support, relevant pricing.
Cons
Missing mobile app. I hope they will develop one soon.
Response from CloudTalk
Thanks Michal for the positive reviews of CloudTalk :)
Indeed, mobile app is in testing so it should be out very soon!

- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Decent features. Not compatible with freshdesk
Deployed last week. Went through the setup and porting process. Customer service was great but it’s not going to work for us, because the integration with FreshDesk doesn’t work.
Pros
I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution.
Cons
Not compatible with Freshdesk, but advertised as such.
Reasons for Switching to CloudTalk
More features- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Junk!!!! Better off sticking with Google voice
The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. .. they won't refund you if you ask. Stay away from this company. For a communication company they need to improve drastically.
Pros
the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it.
Cons
No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.
Response from CloudTalk
Hi Aaron,
Thank you for taking the time to share your feedback. I looked into the conversation you had with our team and indeed, there is room for improvement.
I also checked our records for your refund request and we have fully refunded your payment in March, when you requested the refund (we've also sent you a refund confirmation which you acknowledged). Please contact us again if you have further questions.
David @CloudTalk

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
A brilliant way to handle your client support
It helps reduce the response time significantly, because of great customization you don't have to play a guessing game and decide who is a better person to address the call. And even if it so happens that you do, it easy to transfer between the agents.
Pros
The versatility of Cloudtalk is amazing, and also the customization possibilities. Such simple but great features as assigning tags and colours to each call as well as skill-based call routing help organize your workflow better and make overall support handling much easier.
Cons
Cloudtalk provides integrations, but I would really love to see them grow and abandon the need for it. In terms of call handling, they give everything you might need, but you still have to integrate with Freshdesk, for example.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Avoid! Poor operation and customer support.
Very poor. We regret that we signed up.
Pros
Their sales people is good and the app UI looks good but...
Cons
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent tool, convenient features
Pros
CloudTalk is easy to use inbound call center tool with many great features.
Cons
I never had an issue, it is worth the money.
Response from CloudTalk
Dear Jan,
we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool.
We really hope that you will stay with us at least 5 more years :)
Kris from CloudTalk

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
We made the right choice with CloudTalk
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
Pros
We were looking for an alternative for quite some time and there were multiple options that popped out after a quick Google search. We decided to go with CloudTalk and can now confirm that it was the right decision. Call quality is superior and we are not locked in with an annual contract so our partnership feels much more flexible.
Cons
We would like to see more integrations coming in in the foreseeable future
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
stay away from them
I had a sad experience with them. I did set up a trial perioad for 14 days. After 2-3 days I payed for esential plan ($30 /month). After another 2-3 days I discover a that on expert plan ($20 extra/month) it has one task that I might be need it. I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they told me NO! Once you sign in we cant let you try anything for free. They reather lose a customer for $10 ..... very sad!
Response from CloudTalk
Hello Nicolae, I am sorry to hear that this occurred. Please contact our Customer Support Team Lead Anna at [email protected] and she would be happy to help rectify this situation for you.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
The High Quality Of Calls & Great Customer Support
The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.
Pros
Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.
Cons
Web phone doesn't work in IE, you have to use Chrome, or install desktop app.
Response from CloudTalk
Hello Alica,
We are really grateful for your nice words.
Our team is super happy that you were satisfied with our voip software and with the help from our customer support team. We will pass along the kind words.
Have a nice day :)
Kris from CloudTalk