User Reviews Overview
About 2Checkout
2Checkout is a digital commerce solution that has both Payment Service Provider (PSP) and Merchant of Record (MoR)/reseller capabilities. The PSP products enable online merchants to accept global payments through various...
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
A great competitor to Stripe in the international Payment Gateway industry
Pros
The best advantage is the TDR rate is much lower than their biggest competitors in the payment gateway industry like Stripe. Also 2checkout provides native support for card details entry on merchant website, which helps to build trust, customers doesn't get redirected to their gateway page to enter card details, this is what I love about it.
Cons
Lack of marketing, Lack of innovation, I feel 2checkout hasn't progressed that much of stripe, their woocommerce github repo is almost 2 years old, no sign of interest in fixing bugs etc.
Reasons for Choosing 2Checkout
Skrill TDR is very higherResponse from 2Checkout.com
Thank you for taking the time to leave us feedback, Shankha! We highly appreciate it.
We're happy that our solution takes the burden of international payments off your shoulders.
We are constantly working towards optimizing our platform, and we will forward your feedback to the appropriate teams for future improvements.
Thanks again!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
2Checkout is good if you need your funds to be wire transferred directly to your bank account.
For our SAAS products, we used 2Checkout for recurring payments.
Pros
The best part for us is that 2Checkout can wire transfer your fund right to your bank account.
Cons
I didn't like the UI/UX also that the company can accidentally announce that they do not support certain types of credit cards such as MasterCard.
Alternatives Considered
StripeReasons for Switching to 2Checkout
At that moment 2Checkout was a good fit for the price and the value they provide.Response from 2Checkout.com
Thank you for taking the time to leave a review of our platform. It's great to know that we are meeting some of your needs and expectations. However, we understand that there may be some areas where we can improve.
We appreciate all feedback, and we will be sure to address the points you mentioned!
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
48 days and still have not received payout
I have been using 2Checkout for just over 5 years. My experience up to the beginning of November of this year was okay, I would give them either 3 or maybe 4 stars. Then on [sensitive content hidden]
our regular payout bank transfer never arrived at our bank. We have asked for proof and the SWIFT document for the transfer. Neither have been provided. We have asked for the sending bank contact information, they refuse to provide it. We ask our receiving bank to see what they could do and they ask for the SWIFT document so they could trace. Now I choose to give them 1 star because zero is not an option. We are a small business and a missing payment of several customer invoice and purchase payments have not arrived after 48 days and no information that is needed is being provided. So that is my experience,
Pros
When I started using it in 2017 it was a better company with great "how to" videos and great support.
Cons
They have been sold twice sine we started using it and each time has been a downgrade.
They no longer seem to care about the users.
Response from 2Checkout.com
Hello,
Thank you for reaching out to us.
We apologize for the inconvenience you have experienced. Could you please send us an email at [email protected] and provide us with your merchant ID or website, for us to be able to identify your account? One of our experts will reach out to you in case additional information will be needed.
Looking forward to your email!
Top 2Checkout Alternatives
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use & Quick support
Really easy to setup, it works perfectly with shopify, where our store was located. It also accepts payments form paypal but we decided to use 2Checkout only for credit and debit card.
Also we fell in love with the fact that the amount of currencies that they manage was huge compared to other platforms, the withdrawal of the money to our accounts was really smooth most of the time.
Pros
This platform is available in many countries where shopify or Etsy payments aren't available, it manages a lot of different currencies and is very easy to make many processes automatic.
Cons
It's more a dislike from our own customers than from the platform, the fraud avoidance works really well but sometimes the clients got away with an invalid claim.
Alternatives Considered
PayPalReasons for Choosing 2Checkout
We wanted to expand out store, we had all setup but the platforms wouldn't allow many of the currencies we wanted to work with, like the quetzal from Guatemala.Reasons for Switching to 2Checkout
The amount of currencies was the principal, the fact that the setup with our store was really easy was also considered and, finally, the fact that we were able to send out money to many different countries and banks made us decide.Response from 2Checkout.com
Hi there!
We're super grateful for the time you took to leave us feedback.
It's a pleasure to see that you enjoy the easy setup, the array of available currencies, and the overall platform capabilities. We'll do our best to continue supporting your online business with a smooth experience.
Regarding your concerns about fraud, we'd love to look further into them and assist you. Could you please send us an email at [email protected] with more details on the issues experienced?
Looking forward to hearing from you!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
It helps me to run my Digital Product business effectively
For me, it's a really easy experience with my WordPress EDD store. Everything runs smoothly with Reporting, timely payment, fraud detection etc...
Pros
Previously we are using Paypal for our Digital Store. But we face lots of issues like the end customers not using Paypal, Countries boundaries, failed orders, etc...So 2checkout comes in this alternative and gives us 100% satisfaction at that moment.
Cons
The Admin Panel interface needs some work for User Experience, they have the bulk of options and sometimes you feel hard to find such options. The Fraud detection is great but they charge too much amount if any chargeback is received. Till now I am not able to calculate how their chargebacks are counted.
Response from 2Checkout.com
Hello, Rakeshkumar!
Thank you for your feedback, it is highly appreciated in our efforts to improve our product and services.
We're happy to learn that you are satisfied with our solution and its features, including online payments, fraud protection, and reporting.
Rest assured, we are currently working on fixing the issues you have mentioned. For more information on chargeback calculation, please visit this link (https://verifone.cloud/docs/2checkout/Documentation/27Refunds_and_chargebacks/Chargeback_fees) or reach out to our Chargeback team at [email protected].
Thank you!
- Industry: Internet
- Company size: Self Employed
- Used for 1-5 months
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Review Source
The most painful authorization process. There is TOO MUCH support that gives you NO SUPPORT at...
Painful authorization process.
Pros
Once you have been authorized to use it, you have many options to configure and the checkout pages are quite nice.
Cons
The most painful authorization process with the most ridiculous rules, when you write to support there can be three or four different people answering in the same thread, and it seems you never get an answer. I had to threaten to abandon the thing entirely so that they would finally help me step over some ridiculous obstacle of their own making. Its almost as if they dont really want you to use their service.
They put stupid limitations like you have to give them ONE url from which the purchases will come. So what if I have two subdomains?
Then to set it up you have to really put yourself into the documentation and figure things out by yourself, like using the signing service for checkout arguments. It's really vital to their company yet it is quite cryptic to understand.
Also, I finally couldnt use it because it didnt allow me to withdraw to a US or EU bank account, rather it forced me to withdraw to my own country's bank account, which is a no go in the moment.
Reasons for Switching to 2Checkout
For financial limitations associated with my country.Response from 2Checkout.com
Hello! Thanks for your honest feedback. We appreciate you taking the time to review our platform and services, and we apologize for any inconvenience you may have experienced. We are taking the satisfaction of our customers very seriously and we are sorry if we did not live up to your expectations.
For further information, please feel free to reach out directly at [email protected]. Looking forward to hearing from you!
- Industry: Publishing
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
2Checkout
We have a great experience with 2checkout. The support is also excellent
Pros
It's very easy to create a product and manage its pricing.
Cons
They don't allow to change the bank easily for payment transfers and more than one bank is also not allowed.
Reasons for Switching to 2Checkout
It was easy to integrate and their support is excellent- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Highly Avoid, Suspicious and Likely to Steal your Documents
WORST AND PATHETIC EXPERIENCE EVER HAD WITH A PAYMENT PROCESSOR
Pros
Not a single thing to like about this company
Cons
- ZERO KNOWLEDGE SUPPORT
- IRRELEVANT ANSWERS
- BREACH AND MISUSE OF IDENTITY, DOCUMENTS.
- FINALLY, NOT A SO CALLED 'PAYMENT PROCESSOR'
Alternatives Considered
PayPalResponse from 2Checkout.com
Sarbjeet, we're deeply sorry to hear about your unpleasant experience. Your feedback is important, and we would like to investigate the concerns you've raised.
Please reach out to our support team at [email protected] with more details about your experience, and we'll do our best to address your message in a timely manner. Thank you for bringing this to our attention.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Great alternative for payment processing
It's a great tool for accepting payment in different currencies and add it smoothly to an online store.
Pros
It's really a good solution for ecommerce payment processing. Easy to set up and also can be used from most countries which is not the case for other tools.
Cons
Nothing much. It's quite all rounded and a good solution
Response from 2Checkout.com
Hi there! Thank you very much for taking the time to share your thoughts with us. Your feedback means a lot, and we are delighted you had a great experience using our service. We strive to offer a reliable and user-friendly solution for eCommerce payment processing, and it is truly rewarding to know that we have met your expectations.
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Satisfied, but definitely room for improvement
As the owner of a small business, I have been using 2Checkout for my payment processing needs for the past year. While I have generally been satisfied with the platform, there are a few areas where I feel it could be improved.
Pros
One thing I appreciate about 2Checkout is that it offers a wide range of payment options, including credit and debit cards, PayPal, and more. This has made it easy for my customers to make purchases and has helped to increase sales. It is widely accepted and has a trust factor with my customers. The platform is also relatively easy to use and navigate, which has made it simple for me to manage my transactions. Setting it up is easy as long as you have all the details, tax info, identity cards etc ready.
Cons
However, there are a few cons that I have encountered while using 2Checkout. One issue is that the fees for using the platform can be quite high, especially for smaller businesses. Another issue is that the customer service is not always as responsive as I would like, which can be frustrating when trying to resolve issues or get questions answered. Finally, the platform has experienced occasional outages or glitches, which can be frustrating for both me and my customers.
Response from 2Checkout.com
Thank you for taking the time to leave us your feedback, Priyansh!
We're happy that our solution takes the burden of online payments off your shoulders! Regarding your concerns, we apologize for any inconvenience, and we want to reassure you that we are constantly working on improving our platform, response times, and others.
Thanks again for your review and for being our customer for the past year.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Super Effective Payment Processor
2Checkout definitely accelerates the payment process for our online customers
Pros
The ease of use and how quick it processes the payments; customers can pay for their goods at a glance
Cons
Perhaps the revenue that needs to be credited to the app could be less; but we're aware that it depends on the transactional volume
Alternatives Considered
Square PaymentsResponse from 2Checkout.com
Jose, we appreciate you taking the time to leave us with your feedback. We're glad to hear we help accelerate the payment process for your customers. This really made our day!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Changed my life
The best
Pros
I am located In India and and I was looking for credit debit card online global solution and you know what 2checkout full-fully my dream. On-site payment solution as well as offsite payment solution for USD payment. Use was able to make their payment with credit and debit card on-site. I can say the best and wonderful experience.
Cons
Right now if user cancel the payment or subscription, the same not reflecting on 2checout account. I need to check it manually every day. I think 2checkout should work on their APIs
Response from 2Checkout.com
Hello Anoop! Thanks a lot for your review, your feedback is highly appreciated! We are happy that you are enjoying our platform and services and that they had a positive impact on your business. We'll do our best to continue delivering a wonderful experience.
Regarding the issue you've mentioned, we need more information to further investigate as this behavior could be generated by several things. Please send us an email that includes your merchant ID/website at [email protected] so we can locate your account, investigate, and fix those issues for you.
Thank you, Anoop!
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
The 2Chekout program brought a flexible and even better online payment
The 2Checkout enables you to explore and experience a bunch of options to implementation online payment. That has been helping me very much oferring my financial services. And because it is so flexbile I have been able to get so many clients, in several aspects. Sometimes I have a headache with support issues, but even so it is a so good tool to be used!
Pros
The 2Checkout helps a lot with the online payment management. It is so much intuitive e gives you plenty options about products and services that you can offer, integrating all of them in so many plataforms and transations.
Cons
It is kind hard to implement at first and sometimes something in the process could give you some trouble., which is why I think that the support could be a little faster.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Great Gateway!
Pros
2checkout is great & reliable. I've been using this for almost 2 years & their service is great so far.
Cons
They've a 2FA system which is kind of broken. Also there's no chat support, only email support. But they respond quickly on working days.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Takes care of your payments
Very flexible implementations with a lot of functionalities, supports a lot of payment methods, allows convenient payment options for our customers.
Pros
Always great customer support, when requested, quickly provide solutions to problems. Having someone else handle the payments just allows us to worry about other aspects of the business, especially, makes it easier when having clientele from all over the world!
Cons
Quite a lot of double charges have occurred on separate occasions - basically all clients in a couple hour span got double charged, and the amount of accidents only confirms that it was definitely not the case of human error. Everything was solved quickly on their part, but it created inconvenience for the clients.
- Used Daily for 1+ year
-
Review Source
Decent product, does what we needed.
Pros
It’s easy to set up, and allows us to enable subscription based offerings on our social networks with a robust platform that the current script didn’t support.
Cons
The support is a bit slower than some others I’ve tried, but overall, still not tealky a con as much as something to be aware of.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Great payment gateway solution for every everyone
Pros
First of all 2Checkout support team are awesome for their support. Their payment gateway solution is more awesome. It's fully hassle-free.
My billing team likes 2Checkout for hassle-free.
Now my company can take payments with PayPal and credit cards from my clients directly on my website without any hassle.
Also, they have a perfect dashboard for use.
I'm very satisfied using 2Checkout.
I hope they keep up the good things and word.
Cons
I liked their Instant Notification System (INS) and Instant Payment Notification (IPN) most.
The more awesome thing is clients can easily manage their order, subscription, invoice, and payment details from https://www.2co.com/.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
I'm mostly satisfied and will keep using Avangate
Pros
So far the service was very reliable. Flexible fulfillment options, flexible configuration. I recommend it to others.
Cons
Withdrawal options are very not flexible. I wish Avangate would allow multiple withdrawal ways adjustable on-the-fly.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Solid
Slowly getting the feel of it. Better inline plugin required for Wordpress but so far so good. I like the sales report system and customer care is much more helpful once you're approved than during application.
Pros
Easy checkout, concise sales reports and clear payment dates. The payoneer card integration is really great as well. The Google authenticator 2 factor login also makes me feel secure regarding access to my dashboard and funds.
Cons
The rigorous application process is lengthy and frustrating. Building a successful business online is very difficult and the last thing you want to feel as an Entrepreneur is to be subjected to scrutiny that makes you feel like you're a criminal when you just want to do business the right way. They need to make it more fluid and customer centred.
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Absolute Lo Jack
For the price You can't beat it!
Pros
Avangate's Absolute Lo Jack software helps to track your laptop (or other devices) by simply downloading their software on the device. How convenient is this?!
Cons
If the device is turned off I think the software stops tracking it, so if they do not turn on I still can't locate my device.
- Used Weekly for 2+ years
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Review Source
No-nosense e-commerce supplier
Pros
- it works well
- easy invoicing
- it's fairly cheap
- it's based in Holland, so perfect to avoid VATMOSS issues
- great support
Cons
The software stack can be a bit overwhelming at first; the UI could use a brush up here and there, but overall no major negative points.
- Industry: Luxury Goods & Jewelry
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Useful and easy
Definitly 2 checkout solved the direct purchase on my web, with all the security for the customers, once I had it the sales started easily. The support team is always available and quick in response. The process to refund a sale it's so easy and effective.
Pros
The integration with my page was so easy and the process to get the service, they were always in communication with me, takes a little more time that I expected, but at the end the waiting was value
Cons
The dashboard it's no so friendly, sometimes I feel that I can't find the things that I want to view easily.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Used a number of times as an alternative to Paypal
Pros
Used when Paypal didn't work properly, seemed to be a great alternative!
Cons
No complaints, it seemed to work well for us.
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
One of the best checkout solutions for SMBs.
Pros
It's great for international merchants and has no setup and application fees, great developer tools available.
Cons
Not suitable for card present merchants nor for the high-risk merchants. Great for small businesses delocalized.
- Industry: Design
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
2Checkout is the BEST!
Pros
It was the easiest product to use. Implementing products, changing prices all at once, and implemented the Invoice part is the best thing that they can do.
Cons
I like least that we can not use the software for all our business, but we need to have different accounts for every business that we have.