Waystar Reviews

Pros

You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.

Cons

You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.

Pros

It is very user friendly. Their customer service has always been very responsive.

Cons

Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

Pros

The payments for the patients were listed and you can access it anytime to verify payments.

Cons

All the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product.

Pros

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Cons

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

Pros

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

Cons

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Pros

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

Cons

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.

Pros

is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed

Cons

Overall we are very pleased with Waystar - it is cost effective and works well with our billing program Allscripts, the only negative per say is that not all payors are included so a second system for insurance verification is needed at times or for claims submissions.

Pros

comprehensive payer list and easy function

Cons

extremely poor and slow customer service.

Pros

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Cons

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

Pros

I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well.

I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school".

When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.

Cons

The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.

Pros

what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes. This feature assures the user that their claims will be billed in a time sensitive way. It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other departments like Intake, and Authorizations. It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously.

Cons

The only negative aspect that I see is that lately their customer support is lacking resources. A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes. Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that.

Pros

You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward.

Cons

Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time.

Pros

The interface is functional and easy to use; real-time responses and updates readily available within several of the modules within the Enterprise Package.

Cons

A fluid flow of information from one module to another seems to be lacking; for example ClaimRemedi/Polaris doesn't integrate with File Transfer Service. These two modules should be merged.
Claims should be submitted from one module for any payer and remittances should be accessible in one module as well.

Pros

Waystar has a nice interface and is fairly user friendly. Many features makes claim processing quite efficient, and is very easy to use. Claim scrubbing is good.

Cons

Claims processing delays are way too frequent. Especially during the first part of the month when many are billing. But these delays can and do happen all through the month. When I say processing delays, I mean it may take 30 or more minutes to process one claim! I process a high volume of claims, and these delays really make me less efficient in my job.

Pros

There wasn't much I did like. The company I was using was purchased by waystar. Once waystar took over, quality went way down.

Cons

The features provided by the clearing house they acquired did not function as they did before and the ones that did performed at a lessor accuracy.

Pros

The ease of uploading claims and downloading ERA's. The ability to drill into claim rejections to find out where in the process the claim was denied and why.

Cons

Trying to determine if I'm choosing the correct payer from the drop down list. It would help to have a claims address attached to help reduce questions. Payer list sorting is a bit slow. It would help to be able to choose the beginning name letter to go to a group more quickly.

Pros

The software is easy to maneuver through. I can easily find results for claims that have been submitted. Such as received date and time.

Cons

I have no dislike about the software. When there are issues with the software we are immediately notified. When payors cancel service with the software we are immediately notified.

Pros

The process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable

Cons

Some of the graphs are difficult to use but I didn't go through the entire training on that so that is on me.

Pros

It is extremely easy to navigate and the statistical information is important to us as a practice. We report to a board that requests this information monthly and it is as simple as pulling up Navicure.

Cons

Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.

Pros

Other than the integration capabilities with our pm software, Waystar has a unique capability that allows users to resubmit rejected claims via the software. This saves a huge amount of time and minimizes errors by resolving claims issues directly via Waystar.

Cons

I have no complaints. I recommend Waystar to all clinical practices.

Pros

Very easy to use and there are always webinars to get you started and to use as refreshers. I'm certain our outstanding aging would be much higher without this package. I don't know what we would do without it.

Cons

Some things that were not so user-friendly has gotten better, so nothing I really don't like about this software. They are always changing and improving.

Pros

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Cons

it is somewhat difficult to report on data for multiple locations at one time.

Pros

patient's transaction and sending claim

Cons

Once I process statement, I cannot cancel. Sometimes I forgot to omit patient's statement and process everything but if I cancel whole batch, I cannot process again.

Pros

Very easy to use for submitting claims and receiving remits.

Cons

Signed up for the denial tracking but I am not finding it as useful as I thought I would.

Pros

What I like most is that the software is user friendly and easy to use.

Cons

There's really not anything I don't like about the software.